Transport Dispatcher

Banner Health Corporate; Sun City West (AZ); On-site; USD 25,000 - 34,000; Full time

Job summary

Banner Health’s Del E. Webb Medical Center in Sun City West is seeking a Patient Transport Dispatcher to coordinate transport services and support the Transport Services team.

The role operates on a Fri–Sun 6:00 am–4:30 pm schedule, with a $1/hour weekend differential and a 18% night differential when applicable. The dispatcher will direct staff, manage requests, and ensure timely, safe transport for patients, equipment, and lab specimens within the hospital.

Qualifications

• High school diploma or GED required.
• BLS certification required.
• 12+ months experience in a healthcare support role.
• Strong verbal and written communication; basic computer skills.

Responsibilities

• Receives and prioritizes transport requests and dispatches staff efficiently.
• Directs department staff and assists in training of new employees.
• Acts as the hospital transport dispatching 'Command Center' coordinating with staff.
• Maintains records of requests in software systems and follows procedures.
• May assist with transporting patients when needed.

Skills

Interpersonal skills

Communication skills

Medical terminology

Computer literacy

Problem solving

Education

High school diploma/GED

Job description

Primary City/State: Sun City West, Arizona Department Name: Patient Transport Work Shift: Day Job Category: Clinical Support

Great careers start with great training. The people of Banner Health are focused on delivering excellent care to our patients. In return, we are committed to excellence in personal development for all our team members.

Banner Del E. Webb Medical Center is dedicated to a high-tech, high-touch philosophy of care that has kept us a top healthcare choice in the Northwest Valley for more than 20 years. We are deeply committed to providing the highest quality of clinical care along with an excellent patient care experience.

As a Patient Transport Dispatcher, you will be joining our very energetic and engaged Transport Services team that we like to call family! You will direct (and at times assist) the transport team in navigating patients, equipment, and lab specimens throughout the hospital.

Available shift: FULL-TIME (3 days / 10 hour shifts per week) Friday - Sunday, 6am-4:30pm

Enjoy a flat rate $1/hour weekend shift differential and an 18%-night shift differential when applicable.

Banner Del E. Webb Medical Center excels in providing extraordinary health care to residents of the northwest Valley of metro Phoenix and is recognized by U.S. News and World Report as one of Phoenix's Best Hospitals. With 391 licensed beds, the hospital provides a wide range of services, including acute medical and surgical services as well as intensive care, emergency and urgent care, inpatient/outpatient surgery, cardiac catheterization, neurology, orthopedics, oncology, urology, pulmonary, obstetrics and gynecology, outpatient diagnostic services, and adult behavioral services.

POSITION SUMMARY

This position provides efficient and timely coordination of transport services within the assigned facility. Coordinates and prioritizes all service requests. Provides quality customer service to ensure requests are processed in a timely and efficient manner.

CORE FUNCTIONS

• Receives and prioritizes a high volume of requests, dispatches staff in an efficient and timely manner as needed based on departmental guidelines and procedures. Utilizes problem solving skills and shows initiative to ensure that service goals are met.
• Provides general direction to the department staff. Assists in the orientation and training of new staff. May assist with the work flow of the department and ensures adequate staffing levels are available.
• Acts as the “Command Center” for facility-wide support service dispatching. Utilizes information received from healthcare staff and other departments to balance needs with available resources. Logs and tracks requests in software systems to assure they are assigned and covered.
• May perform quality assurance inspections for review and assists with the correction of deficiencies. Evaluates quality and timeliness of work performed by staff.
• May coordinate the maintenance of wireless communication devices, which may include, but is not limited to, pagers and two-way radios.
• Facility based position. Responsible for providing efficient and accurate dispatch services. Customers: all levels of staff, physicians, patients, family members, visitors, vendors and regulatory agencies.
• May occasionally assist with transporting patients as needed. Utilizes appropriate transfer techniques and safety procedures.

MINIMUM QUALIFICATIONS

• High school diploma/GED or equivalent working knowledge.
• BLS certification required.
• Requires interpersonal skills to operate in a direct patient contact environment, as typically obtained by 12+ months of previous experience in a related healthcare setting.
• Proficiency with medical terminology and knowledge of patient transport services.
• Ability to interpret verbal and written information/instructions and effectively communicate and provide direction to others.
• Must demonstrate comprehensive knowledge of computer skills, organizational skills, problem solving skills, and ability to reassess tasks in a fast paced environment.

PREFERRED QUALIFICATIONS

• Prior dispatch, patient transport or material management experience.
• Additional related education and/or experience preferred.

EEO Statement: EEO/Disabled/Veterans

Our organization supports a drug‑free work environment.

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Banner Health is one of the largest, nonprofit health care systems in the country and the leading nonprofit provider of hospital services in all the communities we serve. Throughout our network of hospitals, primary care health centers, research centers, labs, physician practices and more, our skilled and compassionate professionals use the latest technology to make health care easier, so life can be better. The many locations, career opportunities, and benefits offered at Banner Health help to make the Banner Journey unique and fulfilling for every employee. We are proud to offer a comprehensive benefit package for all benefit‑eligible positions.

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