Transport Coordinator

HCA Healthcare; Jacksonville (FL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Comprehensive benefits

Wellbeing support

Paid time off

Job summary

HCA Florida Memorial Hospital is seeking a Transport Coordinator to facilitate medical transport for multiple facilities. You will dispatch assets, coordinate third‑party vendors, and document patient information to ensure timely, compliant movement.

The role requires strong communication, ability to multitask, and the use of various computer systems in a fast-paced PLC environment. Team collaboration and handling escalations are essential.

Qualifications

• High School Diploma or GED required; associate degree preferred.
• EMT certification preferred where available.
• Able to use multiple computer programs simultaneously.
• Strong communication and teamwork skills.
• Proficient with medical terminology.

Responsibilities

• Receive medical transportation requests and coordinate transport through third‑party vendors and dispatch assets.
• Use technology tools to document patient information, dispatch assets, and monitor transport progress.
• Respond to calls with urgency and provide strong customer service.
• Maintain EMTALA education to prevent and identify risk.
• Know facility staff, services, and specialized programs.
• Enter data for monitoring indicators on calls, admissions, and transports.
• Protect patient rights and confidentiality.
• Collaborate as a multidisciplinary team member and attend monthly meetings.
• Handle dissatisfied customers and escalate to leadership when needed.
• Complete additional duties as assigned.

Skills

Communication skills

Computer skills

Medical terminology

Ability to multitask

Calm under pressure

Education

High School Diploma or GED

Associate degree or higher preferred

EMT Certification preferred

Job description

Transport Coordinator

Job Summary and Qualifications

Transport Coordinator is responsible for the facilitation of medical transport for all HCA Healthcare facilities through dispatching of medical transport assets or coordination of third-party vendors. The position collects clinical information related to patient transport requests and facilitates the patient's movement by matching the patient's clinical needs to the appropriate resource with capability. The Transport Coordinator will collaborate with other areas of the Patient Logistics Center (PLC) and facilities regarding patient needs for medical transportation. This position will use customer service skills and professional communication standards to positively interact with peers, customers, and supervisors.

What you will do in this role:

• Receive medical transportation requests and coordinate transport through third-party vendor coordination and dispatch of medical transport assets
• Use technology tools to document patient information, dispatch medical transport assets, and monitor transport progress
• Respond to phone calls with a sense of urgency and demonstrate good customer service skills
• Receive and maintain EMTALA education to prevent and identify risk to facility
• Establish and maintain a high degree of awareness and knowledge of facility medical staff, services and specialized programs
• Enter and supports data entry for accurate monitoring and reporting on all key indicators related to calls, admissions and transports
• Ensure patient rights and confidentiality are maintained
• Participate as an active and collaborative member of the multidisciplinary team
• Participate in monthly staff meetings
• Deal effectively with dissatisfied customers and escape cases to leadership
• Complete additional duties as assigned

What requirements you will need:

• High School Diploma or GED required
• Associate degree or higher preferred
• Prefer experience in a healthcare setting (Acute Hospital, Outpatient Clinic, etc.)
• Prefer experience in call center/communications or dispatch center
• EMT Certification preferred
• Possess good communication skills and cooperate positively with team members
• Ability to comfortably use multiple computer-based programs and applications, often simultaneously
• Ability to take initiative and act on multiple tasks
• Ability to demonstrate good judgment, use critical thinking skills, and follow procedures
• Proficient and understands medical terminology
• Knowledge of basic hospital and transportation services with markets the PLC is serving
• Ability to channel concerns appropriately and to function calmly in stressful situations

Benefits

HCA Florida Memorial Hospital, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources , including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards)

Note: Eligibility for benefits may vary by location.

HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"There is so much good to do in the world and so many different ways to do it."- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.