Patient Logistic Specialist

HCA Healthcare; Jacksonville (FL); On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401(k) with company match

Education support and tuition benefits

Life insurance and disability coverage

Employee discounts

Job summary

HCA Florida Memorial Hospital is seeking a Patient Logistics Specialist to join our team in Jacksonville. You will coordinate patient transfers, schedule discharges, and maintain bed availability information to support timely admissions.

This role requires strong communication, an associate degree or higher preferred, and experience in acute care; rotating weekends and 12-hour shifts are typical. Join a team committed to patient-centered care and efficient care coordination.

Qualifications

• Associate degree or higher preferred.
• Experience in an acute care setting is preferred (e.g., Hospital Unit Secretary, ED).
• Strong communication skills, verbal and written.
• Good organizational skills and ability to manage multiple tasks.
• Proficiency with medical terminology.

Responsibilities

• Respond to phone calls with urgency and good customer service.
• Gather initial information to open new cases and prepare clinical packets for clinicians.
• Maintain awareness of facility medical staff, services, and programs.
• Locate resources and coordinate information to support patient disposition or admissions.
• Track bed availability within the community for non-HCA bed placements.
• Facilitate hospital transfers and transports via phone and computer systems.
• Provide updates on patient case status and bed placement requests.
• Assist to schedule and prioritize discharge transports for rapid response to requests.

Education

Associate degree or higher preferred

Experience in acute care setting preferred

Communication skills

Organizational skills

Medical terminology proficiency

Job description

Do you want to join an organization that invests in you as a(an) Patient Logistic Specialist? At HCA Florida Memorial Hospital, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.

Job Summary and Qualifications

What you will do in this role:

• Respond to phone calls with a sense of urgency and demonstrating good customer service skills
• Gather initial information required to open new case/call(s) and prepare clinical information/packet which is to provide to the clinicians for assessment and next steps in advancing patients care.
• Establish and maintain a high degree of awareness and knowledge of facility medical staff, services and specialized programs.
• Help to locate available resources and coordinates information to support patient disposition and or admissions to appropriate unit/facility
• Maintain active inventory of bed availability within the community for non-HCA bed placements and admissions
• Responsible for accepting, tracking and facilitating hospital transfers and transports telephonically and via computer applications.
• Provide updates to customers on status of patient case(s), i.e. assessment status and bed placement requests
• Assist to schedule and prioritize discharge transports and support the Patient Logistics Center by assuring rapid response to requests for services (where applicable)

What qualifications you will need:

• Associate degree or higher preferred
• Prefer experience in an acute care setting. (example Hospital Unit Secretary) – highly preferred experience in an ED.
• Prefer an understanding of how patient populations move through a hospital setting and healthcare organizations
• Prefer experience in Behavioral Health (example Behavioral Health Tech)
• Possess good communication skills, verbal and written.
• Possess good organizational skills and able to act on multiple tasks.
• Proficient and understands medical terminology
• Scheduling Requirements:
• 12 Hour Shifts - Required
• Flexibility in scheduling - Required
• Rotating Weekends - Required
• Holiday Shifts - Required

Must live within 60 miles of a Patient Logistics Center Facility -PLC Locations include; Richmond, VA 23225, Jacksonville, FL 32216, Tamarac, FL 33321, Plano, TX 75075 or Denver, CO 80237- Required

Benefits

HCA Florida Memorial Hospital, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources , including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards)

Note: Eligibility for benefits may vary by location.

HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Good people beget good people."- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.