Transport Coordinator

HCA Healthcare; Jacksonville (FL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with match

Tuition assistance

Career growth opportunities

Job summary

HCA Healthcare in Jacksonville, FL is seeking a Transport Coordinator to oversee medical transport across facilities. You will dispatch medical transport assets and coordinate third‑party vendors, while collecting clinical information to match patient needs with the right resource.

The role relies on strong customer service and professional communication with peers, patients, and leaders. You will document patient information using technology tools, monitor transport progress, maintain patient

Qualifications

• High School Diploma or GED required.
• Associate degree or higher preferred.
• Healthcare setting experience preferred (acute hospital, outpatient clinic).
• Call center/dispatch center experience preferred.
• EMT certification preferred.
• Good communication and teamwork skills.
• Ability to use multiple computer-based programs simultaneously.
• Ability to take initiative and manage multiple tasks.
• Ability to use clinical terms and follow procedures.

Responsibilities

• Receive medical transportation requests and coordinate transport through third-party vendors and dispatch assets.
• Document patient information and monitor transport progress using technology tools.
• Provide responsive, service‑oriented communication with patients and staff.
• Maintain EMTALA education to identify and mitigate risk.
• Build awareness of facility services and programs for better transport decisions.
• Enter data accurately for monitoring and reporting on calls, admissions, and transports.
• Protect patient rights and confidentiality.
• Collaborate with multidisciplinary teams and participate in staff meetings.
• Address dissatisfied customers and escalate to leadership when needed.

Skills

Communication skills

Multitasking

Customer service

Team collaboration

Critical thinking

Education

Associate degree or higher

High School Diploma or GED

Tools

Call center software

Dispatch software

Job description

Experience the HCA Healthcare difference where colleagues are trusted, valued members of our healthcare team. Grow your career with an organization committed to delivering respectful, compassionate care, and where the unique and intrinsic worth of each individual is recognized.

Job Summary And Qualifications

The Transport Coordinator is responsible for the facilitation of medical transport for all HCA Healthcare facilities through dispatching of medical transport assets or coordination of third‑party vendors. The position collects clinical information related to patient transport requests and facilitates the patient's movement by matching the patient's clinical needs to the appropriate resource with capability. The Transport Coordinator will collaborate with other areas of the Patient Logistics Center (PLC) and facilities regarding patient needs for medical transportation. This position will use customer service skills and professional communication standards to positively interact with peers, customers, and supervisors.

What you will do in this role:

• Receive medical transportation requests and coordinate transport through third‑party vendor coordination and dispatch of medical transport assets
• Use technology tools to document patient information, dispatch medical transport assets, and monitor transport progress
• Respond to phone calls with a sense of urgency and demonstrate good customer service skills
• Receive and maintain EMTALA education to prevent and identify risk to facility
• Establish and maintain a high degree of awareness and knowledge of facility medical staff, services and specialized programs
• Enter and supports data entry for accurate monitoring and reporting on all key indicators related to calls, admissions and transports
• Ensure patient rights and confidentiality are maintained
• Participate as an active and collaborative member of the multidisciplinary team
• Participate in monthly staff meetings
• Deal effectively with dissatisfied customers and elevate cases to leadership
• Complete additional duties as assigned

What requirements you will need:

• High School Diploma or GED required
• Associate degree or higher preferred
• Prefer experience in a healthcare setting (Acute Hospital, Outpatient Clinic, etc.)
• Prefer experience in call center/communications or dispatch center
• EMT Certification preferred
• Possess good communication skills and cooperate positively with team members
• Ability to comfortably use multiple computer-based programs and applications, often simultaneously
• Ability to take initiative and act on multiple tasks
• Ability to demonstrate good judgment, use critical thinking skills, and follow procedures
• Proficient and understands medical terminology
• Knowledge of basic hospital and transportation services with markets the PLC is serving
• Ability to channel concerns appropriately and to function calmly in stressful situations

Benefits

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn More About Employee Benefits

Note: Eligibility for benefits may vary by location.

HCA Healthcare has been recognized as one of the World's Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"There is so much good to do in the world and so many different ways to do it."- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.