Transport Coordinator EMT

HCA Healthcare; Plano (TX); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

401(k) matching

Tuition assistance

Paid time off

Health, dental, vision

Job summary

Medical City Plano, part of HCA Healthcare, is seeking an EMT Coordinator to support patient transfers in our transfer center. You will respond to calls, coordinate with physicians and care teams, and ensure EMTALA compliance and hospital protocols.

The role requires an EMT Certificate and at least 2 years of clinical/hospital experience; call center/transfer center experience preferred. Shifts are 12 hours with rotating weekends and holidays.

Qualifications

• EMT Certificate required.
• Minimum 2 years of clinical or hospital experience; ED/acute hospital experience preferred.
• Call Center/Transfer Center experience preferred.

Responsibilities

• Work in a customer-centric transfer and transport call center; respond to callers using electronic service profiles and approved protocols.
• Collaborate with team to ensure appropriate patient admission.
• Demonstrate EMTALA knowledge and regulatory compliance for ambulance transports.
• Efficiently manage hospital transfers and transports.
• Maintain professional communication with physicians, staff, and callers.

Skills

Customer service

EMTALA knowledge

Communication skills

Education

EMT Certificate

Job description

Do you have the career opportunities as an EMT Coordinator you want with your current employer? We have an exciting opportunity for you to join Medical City Plano which is part of the nation's leading provider of healthcare services, HCA Healthcare.

Job Summary And Qualifications

What you will do in this role:

• Work in a customer-centric transfer and transport call center; respond to all callers with the aid of an electronic database of service profiles, approved clinical protocols and healthcare information.
• Work collaboratively with team members ensuring appropriate patient admission.
• Exhibit proficiency in EMTALA.
• Efficiently and effectively, manage all hospital transfers and transports.
• Display and model exceptional customer relationship behaviors, including telephone and personal contact with all of the call center’s customer groups (i.e. physicians and their office staffs, callers, and fellow employees).
• Exhibit knowledge of all state/federal regulatory requirements pertaining to ambulance transports
• Display exceptional communication and interpersonal skills with physicians and their offices to coordinate admission.

What qualifications you will need:

• EMT Certificate (required)
• Minimum 2 years of clinical or hospital experience required – highly preferred ED and acute hospital experience
• Call Center/Transfer Center experience (preferred)

Scheduling Requirements:

• 12 Hour Shifts – Required
• Flexibility in scheduling - Required
• Rotating Weekends - Required
• Holiday Shifts - Required

Benefits

Medical City Plano, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn More About Employee Benefits

Note: Eligibility for benefits may vary by location.

HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

“Bricks and mortar do not make a hospital. People do.”- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.