Transport Coordinator

HCA Healthcare; Jacksonville (FL); On-site; USD 38,000 - 58,000; Full time

Benefits offered by this job

Medical benefits

401(k) match

Tuition assistance

Wellbeing support

Paid time off

Fertility assistance

Job summary

HCA Florida Memorial Hospital is seeking a Transport Coordinator to facilitate medical transport across facilities, coordinating third-party vendors and dispatching assets. This role collects clinical information to match patient needs with available resources and collaborates with the Patient Logistics Center and hospital staff.

The ideal candidate has strong communication and multitasking abilities, comfort with multiple computer programs, and a calm, patient-focused approach.

Qualifications

• High School Diploma or GED is required.
• Associate degree or higher preferred.
• Experience in healthcare settings preferred.
• Call center/dispatch center experience preferred.
• EMT Certification preferred.

Responsibilities

• Receive medical transportation requests and coordinate transport through third-party vendor coordination and dispatch of medical transport assets.
• Use technology tools to document patient information, dispatch medical transport assets, and monitor transport progress.
• Respond to phone calls with a sense of urgency and demonstrate good customer service skills.
• Receive and maintain EMTALA education to prevent and identify risk to facility.
• Establish and maintain a high degree of awareness and knowledge of facility medical staff, services and specialized programs.
• Enter and supports data entry for accurate monitoring and reporting on all key indicators related to calls, admissions and transports.
• Ensure patient rights and confidentiality are maintained.
• Participate as an active and collaborative member of the multidisciplinary team.
• Participate in monthly staff meetings.
• Deal effectively with dissatisfied customers and elevate cases to leadership.
• Complete additional duties as assigned.

Skills

Communication skills

Multi-tasking

Initiative

Medical terminology

Hospital knowledge

Stress management

Education

High School Diploma or GED

Associate degree or higher preferred

Job description

Do you have the career opportunities as a(an) Transport Coordinator you want with your current employer? We have an exciting opportunity for you to join HCA Florida Memorial Hospital which is part of the nation's leading provider of healthcare services, HCA Healthcare.

Job Summary And Qualifications

The Transport Coordinator is responsible for the facilitation of medical transport for all HCA Healthcare facilities through dispatching of medical transport assets or coordination of third-party vendors. The position collects clinical information related to patient transport requests and facilitates the patient's movement by matching the patient's clinical needs to the appropriate resource with capability. The Transport Coordinator will collaborate with other areas of the Patient Logistics Center (PLC) and facilities regarding patient needs for medical transportation. This position will use customer service skills and professional communication standards to positively interact with peers, customers, and supervisors.

General Responsibilities

• Receive medical transportation requests and coordinate transport through third-party vendor coordination and dispatch of medical transport assets
• Use technology tools to document patient information, dispatch medical transport assets, and monitor transport progress
• Respond to phone calls with a sense of urgency and demonstrate good customer service skills
• Receive and maintain EMTALA education to prevent and identify risk to facility
• Establish and maintain a high degree of awareness and knowledge of facility medical staff, services and specialized programs
• Enter and supports data entry for accurate monitoring and reporting on all key indicators related to calls, admissions and transports
• Ensure patient rights and confidentiality are maintained
• Participate as an active and collaborative member of the multidisciplinary team
• Participate in monthly staff meetings
• Deal effectively with dissatisfied customers and elevate cases to leadership
• Complete additional duties as assigned

Knowledge, Skills, and Abilities

• Possess good communication skills and cooperate positively with team members
• Ability to comfortably use multiple computer-based programs and applications, often simultaneously
• Ability to take initiative and act on multiple tasks
• Ability to demonstrate good judgment, use critical thinking skills, and follow proceduresProficient and understands medical terminology
• Knowledge of basic hospital and transportation services with markets the PLC is serving
• Ability to channel concerns appropriately and to function calmly in stressful situations

Education

• High School Diploma or GED required
• Associate degree or higher preferred

Experience

• Prefer experience in a healthcare setting (Acute Hospital, Outpatient Clinic, etc.)
• Prefer experience in call center/communications or dispatch center
• EMT Certification preferred

Benefits

HCA Florida Memorial Hospital, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn More About Employee Benefits

Note: Eligibility for benefits may vary by location.

Parallon provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll, and physician billing. We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country. Parallon has over 17,000 colleagues, and serves close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers, and their communities.

HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

“Bricks and mortar do not make a hospital. People do.”- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.