Loading Dock Manager

Beemok Hospitality Holdings LLC; Charleston (SC); On-site; USD 65,000 - 90,000; Full time

Job summary

Beemok Hospitality Holdings LLC is seeking a Loading Dock Manager in Charleston to lead daily dock operations, coordinating receiving, storage, and distribution across hotel departments. You will ensure safety, accuracy, and efficiency in handling OS&E, F&B items, linens, and packages.

The role requires 3+ years in logistics or warehouse ops, forklift certification, and a strong eye for detail in a luxury hospitality environment.

Qualifications

• Minimum 3 years in logistics or warehouse operations.
• Luxury hospitality experience preferred.
• Forklift certification required or obtainable upon hire.
• Valid driver’s license.
• Proficient with Microsoft Office.

Responsibilities

• Manage daily loading dock operations with safety and efficiency.
• Oversee receiving of OS&E, F&B items, linens, and packages.
• Route perishable items to proper storage immediately.
• Coordinate vendor deliveries to reduce congestion.
• Serve as main point of contact for vendors and drivers.
• Collaborate with Purchasing, Security and other departments.
• Maintain secure movement of equipment and high-valued goods.
• Enforce PPE and safety protocols.
• Keep loading dock clean and organized; manage equipment.
• Supervise Mailroom Clerks and assist in hiring.

Skills

Logistics management

Warehouse operations

Vendor coordination

Dock safety

Fleet handling

Tools

Microsoft Office

Job description

The Loading Dock Manager oversees all logistics related to the hotel’s loading dock, receiving, and distribution operations including group load-in and load-out activities. This role ensures that all inbound and outbound deliveries are managed safely, efficiently, and in strict adherence to the hotel’s policies, luxury service standards, and security protocols. As a key leader in the back-of-house operations, the Loading Dock Manager acts as the central point of coordination between vendors, Purchasing, Security, Engineering, Housekeeping, Food & Beverage, Spa, and all operational departments. This role maintains the highest levels of organization, accuracy, cleanliness, and safety to support seamless hotel operations.

DUTIES & RESPONSIBILITIES:

Loading Dock & Receiving Operations

Manage daily operations of the loading dock, ensuring safe, orderly, and controlled access at all times.

Oversee the receiving of all hotel goods: OS&E, F&B non-food items, linens, amenities, spa products, engineering parts, retail merchandise, and packages.

Ensure perishable items are immediately routed to proper storage areas upon receipt (e.g., refrigerated, frozen).

Enforce proper scheduling for vendor deliveries to prevent congestion and ensure efficient flow.

Vendor & Delivery Coordination

Serve as the dock’s main point of contact for all vendors, delivery drivers, and service partners.

Confirm vendor compliance with hotel protocols, including ID requirements, safety rules, and traffic flow.

Work closely with Purchasing on delivery issues, backorders, damaged items, or discrepancies.

Assist with group load-in and load-out coordination.

Inventory Movement & Distribution

Coordinate prompt distribution of OS&E and non-perishable goods to the correct departments.

Oversee logging and secure movement of equipment and high-value goods throughout the property.

Communicate with all departments for delivery and pickup of OS&E.

Safety, Security & Compliance

Enforce safety standards, including PPE requirements, equipment handling procedures, and emergency protocols.

Maintain secure access control in partnership with Security and follow proper contractor/vendor sign-in procedures.

Ensure compliance with hotel policies, local regulations, fire codes, and food safety standards.

Document all incidents, delivery issues, or policy violations and report to Director of Purchasing.

Cleanliness & Organization

Maintain an impeccably clean, clutter-free, and well-organized loading dock and receiving area that reflects five-star hotel standards.

Oversee daily cleaning checklists and waste/recycling management processes including power washing and grease traps.

Monitor equipment (pallet jacks, lifts, carts) and coordinate maintenance or repairs.

Maintain company vans and trucks, including monitoring registration, insurance, fuel levels, tire pressure, and fluid levels.

Coordinate maintenance and mechanic visits as needed, and track fleet usage through Keywatcher (fleet key management system).

Leadership & Team Management

Directly supervise and manage a team of Mailroom Clerks, providing day-to-day direction, performance feedback, and accountability to BHC standards and SOPs.

Participate in the hiring, onboarding, and performance evaluation of direct reports in partnership with the Director of Purchasing and People and Culture.

Foster a collaborative culture with other departments to anticipate and meet operational needs.

REQUIRED SKILLS & EXPERIENCE:

Valid driver’s license required; ability to operate box trucks to off-site locations as needed.

Minimum 3 years of experience in logistics, warehouse operations, receiving, or supply chain management; luxury hospitality experience preferred.

Forklift certification required, or ability to obtain certification upon hire; ability to operate a pallet jack.

Basic computer skills and experience with Microsoft Office preferred.

Strong understanding of receiving procedures, inventory control, and vendor management.

High integrity, attention to detail, and a proactive problem-solving approach.

Ability to remain calm and organized in fast-paced, high-volume operational periods.

Ability to coordinate multiple parties effectively during street and dock operations.

Ability to work flexible schedules, including early mornings, evenings, weekends, and holidays as needed.

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by a colleague to successfully perform the essential functions of this job: Ability to lift, carry, push, and pull up to 50 lbs; occasional lifting up to 75 lbs with appropriate equipment or assistance.

Prolonged periods of standing, walking, and moving goods throughout the loading dock, storeroom and hotel areas.

Ability to bend, kneel, reach, and climb step stools or ladders.

Ability to work in varying temperatures (e.g., outside, dock, coolers, freezers).

Clear vision for reading labels, instructions, and reports.

Adequate hearing for effective communication via radios, traffic interaction and direct interaction with colleagues and guests.

Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

______________________________________________________________________________

BHC is an equal employment opportunity employer. Employment decisions are based on merit and business needs, and are not based on race, color, sex (including pregnancy, childbirth, and related medical conditions), citizenship status, national origin, ancestry, gender identity or expression, sexual orientation, age, religion, creed, physical or mental disability, marital status, veteran status, uniformed service, political affiliation, genetic information, or any other factor or characteristic protected by applicable law. BHC participates in E-Verify. A career at BHC is an opportunity to grow, innovate, and make a lasting impact. Here, we cultivate a culture where excellence and integrity thrive, and where each team member’s potential is nurtured in a dynamic, supportive environment. Your talents are recognized. Your ambitions are encouraged. Your work truly matters. Join us and discover where your journey at BHC can take you.

Beemok Hospitality Collection (BHC) is a purpose-driven portfolio of hotels, restaurants, and cultural landmarks in Charleston. Founded in 2021, BHC is guided by the belief that hospitality is at its finest when it creates enduring, meaningful connections. The journey began with the revitalization of The Charleston Place and has since grown to include Sorelle, The Riviera Theater, Credit One Stadium, American Gardens, and the upcoming waterfront hotel, The Cooper. Each property reflects BHC’s vision of hospitality as a way to connect people, celebrate culture, and carry Charleston forward.

We’d love to hear from you. Share your experience, and if your skills align with our opportunities, a member of our recruitment team will be in touch.