Transmission Process Support Mgr

American Electric Power; New Albany (OH); On-site; USD 137,000 - 178,000; Full time

Job summary

American Electric Power seeks a Documentation and Process Manager to lead the process and documentation team, set execution plans, and uphold standards for timely, high-quality documentation across Transmission. This role prioritizes cross-unit collaboration and compliance with NERC timelines.

You will oversee the development of team members, coordinate with Compliance, and drive efficient processes while maintaining secure, accessible documentation storage. Occasional travel may be required.

Qualifications

• Bachelor’s degree in a relevant field and six years of progressive experience in documentation, business process, or technical process.
• Two years of supervisory experience is preferred.
• Must clearly express technical and non-technical ideas to all levels of the organization.

Responsibilities

• Oversees the process and documentation team, establishing execution plans and standards.
• Directs delivery of documentation in support of NERC compliance and reliability processes.
• Prioritizes tasks and assigns projects for the process team across Transmission.
• Ensures templates, directions, and storage meet business unit needs and compliance timelines.
• Monitors metrics, provides status reports to leadership, and drives continuous improvement.
• Leads collaboration with business units and compliance to define policies and standards.

Skills

Strong communication skills

Leadership/mentoring

NERC standards knowledge

Project planning

Education

Bachelor's degree in relevant field

Tools

Microsoft Office

Word

Excel

Visio

PowerPoint

Job description

Job Posting End Date

11-06-2026. Please note the job posting will close on the day before the posting end date.

Job Summary

The Documentation and Process Manager is responsible for providing oversight to the process and documentation team, establishing the execution plan, and consistent standards to support timely and quality documentation, mapping, reviews, and related support for all of Transmission. This includes delivery of documentation in support of critical NERC compliance and reliability processes. This role makes decisions to ensure delivery of short, medium, and long-term assignments of moderate and advanced complexity, prioritizing tasks and making project assignments for the process team. The manager directly oversees the development of all team members, while working to build and sustain collaborative relationships across the entirety of the Transmission organization, individual business units, and internal and external partners.

Job Description

What You’ll Do:

Essential Functions and Tasks:

• Works directly with business unit leadership to determine strategy and tactics for implementation of a comprehensive process and documentation plan.
• Leads team members to execute the planning, building, delivery, and support of the program for the entirety of the Transmission Operations and TFS organizations.
• Provides direction and guidance for the development, specifications, and communications of the process and documentation team, and provides high-quality customer support and expertise to each of the business units.
• In collaboration with Transmission Compliance and the business unit, oversees the completion of compliance documentation according to NERC-mandated timelines and quality expectations.
• Works with Transmission stakeholders to ensure templates, directions, and storage of documentation meet business unit needs.
• Provides day-to-day oversight of team members to monitor, control, and ensure effective implementation of all process documentation and business support initiatives.
• Oversees the process and documentation program, monitors key metrics, and provides periodic status reports to leadership and internal customers on milestones, performance, and other key aspects of the program.
• Enforces and helps create a clear definition for program goals, objectives, and business needs.
• Identifies team member roles and responsibilities while driving culture and development of the team.
• Works with business units and compliance team to define policies, processes, guidelines, and standards in alignment with NERC requirements, industry regulations and standards.
• Oversees distribution and publication of policies and standards across the business units.
• Ensures all documentation is maintained and stored in accordance with established standards in an easily accessible, user friendly location with appropriate security measures and access.
• Uses communication and conflict resolution skills to build consensus and obtain buy-in.
• Leads the team to complete projects/tasks/initiatives and perform all work activities via efficient processes, risk reduction, and effective use of resources.
• Establishes and maintains an open and collaborative environment that promotes safety, accountability, engagement, and continuous improvement within and throughout Transmission.

What We’re Looking For:

• Bachelor’s degree in relevant field from an accredited college/university and six years of progressive experience in documentation, business process, or technical process required.
• Two years of supervisory experience is preferred.

Additional Requirements:

• Must be able to clearly and concisely express technical and non-technical ideas to all levels from executive leadership to individual contributors. Must be able to convey complex information in simple terms.
• Must be able to proactively collect, learn, and demonstrate new information about industry and profession from sources within and outside the organization. Must be able to stay abreast of professional and industry trends.
• Must possess strong skills in written and verbal communication including public speaking and conflict resolution.
• Must be able to promote diversity in the workplace and recognize difference in people as opportunities.
• Must have a strong working knowledge of Microsoft Office applications, Word, Excel, Vizio, and PowerPoint.
• Demonstrated past success leading documentation and process programs and solutions is highly preferred.
• Occasional travel may be required.

What You’ll Get:

In addition to a competitive compensation, AEP offers a unique comprehensive benefits package that aims to support and enhance the overall well-being of our employees.

Where Putting the Customer First Powers Everything We Do

At AEP, we’re more than just an energy company - we’re a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions. Guided by our mission to put the customer first, we strive to exceed expectations by listening, responding, and continuously improving the way we serve our communities. If you’re passionate about making a meaningful impact and being part of a forward-thinking organization, this is the company for you!

Compensation Data

Compensation Grade:

Compensation Range:

$136,539.00 - $177,503.00

The Physical Demand Level for this job is: S - Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently. (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all respects of the employer-employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran or military status, disability, genetic information, or any other basis prohibited by applicable law. When required by law, we might record certain information or applicants for employment may be invited to voluntarily disclose protected characteristics.