Transitional Housing Program Coordinator

Breakthrough; Chicago (IL); On-site; USD 60,000 - 70,000; Full time

Job summary

An established industry player is seeking a Transitional Housing Program Coordinator to lead and support individuals in need of housing assistance. This role involves overseeing shelter operations, providing crisis intervention, and managing a dedicated team to ensure guests receive essential services. The ideal candidate will have a passion for community service and a strong background in case management. Join a mission-driven organization that values dignity and respect, and make a meaningful impact in the lives of those experiencing homelessness. This is an exciting opportunity to contribute to transformative housing solutions in a supportive environment.

Benefits

Medical Benefits

Dental Insurance

Vision Insurance

Life Insurance

Short and Long-term Disability

401(k) Plan

Flexible Schedule

Vacation Days

Personal Days

Sick Days

Qualifications

• 2+ years of supervisory experience in a related field.
• Experience working with homeless populations and dual-diagnosed individuals.

Responsibilities

• Plan and organize evening programming for guests.
• Supervise and train staff in the transitional housing program.

Skills

Supervisory Skills

Crisis Intervention

Case Management

Communication Skills

Problem-Solving Skills

Education

Bachelor's Degree

Counseling Certification

Tools

Microsoft Office

ECM/HMIS Database

Job description

Transitional Housing Program Coordinator

Transitional Housing Program Coordinator

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Job Title: Transitional Housing Program Coordinator

Reports to: Director of Housing

FLSA Code: Full time, Exempt with benefits

Hours: 40-hour workweek; flexible schedule that includes night and weekend work

Program Area: Adult Service Network (ASN)

Location: Adult Center

Women’s Center, 3330 W. Carroll Ave, Chicago, IL 60624

Men’s Center, 402 N. St. Louis, Ave, Chicago, IL 60624

We Are Breakthrough Adult Service Network

Breakthrough offers a new model for homeless services. We are intentional about treating every person in need with dignity and respect, so they receive much more than a bed to sleep in—they receive the tools necessary to achieve self-sufficiency.

Breakthrough’s women and men's transitional housing shelter first aim to meet immediate needs of food and shelter through our kitchens, on-site laundry and showers. Guests then receive on-site primary and mental health care, employment training, and housing search assistance and placement.

Position Summary

The Program Coordinator works as part of a team and independently to provide assistance to individuals seeking homeless intervention services through Breakthrough’s programs. The Program Coordinator has basic responsibility for shelter shift coverage, crisis intervention and supervision of Program Assistants employed in the Men’s/Women’s Center.

Essential Responsibilities/Functions

• Plan and organize evening programming through the trauma informed lens with individual restoration of guests as the goal
• Supervise, manage, train and coordinate the activities of all assigned staff using approved performance management processes and policies
• Oversee the monthly house meetings with guests
• Ensure proper documentation and adherence to Breakthrough’s policy and procedures regarding guest interactions
• Enter participant information into the ECM/HMIS database in a timely matter and update as needed in accordance with Breakthrough Urban Ministries established guidelines
• Ensure data is collected and input into database properly, and make updates & corrections as needed
• Prepare and submit reports to supervisor as required
• Attend all required staff meetings and development sessions
• Provide crisis intervention, safety planning, grievance resolution and resource information to guests
• Meet with individual guests to support case management efforts
• Assist with developing contracts for guests with positive alcohol and/or drug testing results
• Work with Behavioral Health Coordinator to plan, lead and organize SA groups including NA/AA
• Perform other duties as assigned
  
  
  

Demonstrated Values

• Independently follows agency policy and procedures
• Follows through with commitments including meeting established timelines
• Identifies and resolves difficult issues
• Project a professional image to all internal and external customers ensuring proper grooming
• Promote customer care through all actions and behaviors
• Works effectively with diverse staff, communities and population served
• Maintain a high degree of sensitivity, tact, and diplomacy during stressful situations.
• A passion for the mission of Breakthrough
  
  
  

Qualifications

• Minimum of two years supervisory experience
• At least one year of directly related experience or minimum of 3 years of customer service experience
• Counseling or life coaching experience desired
• Should have experience working with individuals dual-diagnosed
• Must possess an accurate and informed understanding of cultural and urban realities, especially as related to the homeless population
• Knowledge of standard case management protocols
• Experience with Microsoft Office, as well as the willingness to become proficient in other software packages and programs
• Good interpersonal, oral, and written communication skills
• Prepare accurate reports.
• Must possess an accurate and informed understanding of cultural and urban realities, especially as related to youth, families, poverty, and community development
• Must have a valid driver’s license
  
  
  

Knowledge, Skills & Abilities

• Ability to demonstrate punctuality, strong interpersonal skills, professionalism, and problem-solving skills
• Ability to demonstrate initiative and follow through and be comfortable working in a changing environment.
• Ability to maintain confidentiality
• Maintain a high degree of sensitivity, tact, and diplomacy during stressful situations.
• Project a professional image to all internal and external customers ensuring correct grooming
• Ability to use initiative, discretion and independent judgment in making decisions
• Promotes customer care through all actions and behaviors
• Demonstrates willingness to consistently improve work performance through their relationship and guidance
• Must be willing to grow in areas of personal development
• Establish and maintain effective working relationships with stakeholders.
  
  
  

SUPERVISION

• Transitional Housing Program Assistants
• Direction received from the Director of Housing
  
  
  

Physical Requirements And Working Conditions

Work Environment

While performing the duties of this job, the employee will work in a multi-purpose facility and/or outdoors and thus will be exposed to weather conditions prevalent at the time. The noise level in the work environment is usually moderate but can be high depending on the activities in the facility.

Physical Demands

While performing the duties of this job, the employee is frequently required to walk and/or sit; use hands and fingers to feel objects, tools or controls, reach with hands and arms; balance; stoop; regularly talk or hear. The employee must be able to bend, stoop, pull, lift as well as have overhead extension of arms. Must be able to stand for long periods of time; be able to lift, carry or move at least 50 pounds. Must adhere to proper handling and lifting techniques. Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.

The physical demands described here are representative of those that must be met by the employee to successfully perform the essential functions of this job. Reasonable accommodations will be provided to enable individuals with disabilities to perform the essential functions

Equipment Used

The employee will generally use general office equipment including but not limited to telephone, computer, calculator, copier, overhead projector, paper shredder, paper cutter, and filing systems.

Safety Requirements

Prior to the first day of work, must complete a criminal background and sex offender clearance

Benefits

• Medical - We offer group medical benefits through UnitedHealthcare to full-time employees. You have the option of choosing between a PPO or HMO plan. We pay the full cost of an employee single coverage. There is a cost per pay period for coverage for family (i.e., employee plus spouse; employee plus child(ren) or employee plus spouse and child(ren).
• Dental – We offer group dental benefits through UnitedHealthcare to full-time employees. You have the option of choosing between a PPO or HMO. This is an employee paid benefit.
• Vision - We offer group vision benefits through UnitedHealthcare to full-time employees. This is an employee paid benefit.
• Life - Through UnitedHealthcare, we offer full-time employees term life insurance to the employee’s family in case of death. The cost of this benefit is paid fully by the organization.
• Short and long-term disability - If you become disabled, UnitedHealthcare provides both short-term and long-term disability insurance to full-time employees. The cost of this benefit is paid fully by the organization.
• 401 (k) Plan - We offer a 401(k) plan which is a tax-deferred annuity to assist full-time employees in planning for retirement. We match 50% of your contribution up to a total of 3% of your base salary.
• Section 125 Plan (FSA) - Through TASC, we allow full-time employees to make contributions toward premiums for medical insurance, out-of-pocket medical expenses, dependent care expenses, and/or transit and parking on a “before tax” rather than an “after tax” basis.
• Vacation Days - Full-time employees in this position are eligible to accrue vacation days at a rate of 6.67 – 13.33 days per month based on tenure with the organization.
• Personal Days - Full-time employees in this position are eligible for up to 3 personal days annually, pro-rated in year one.
• Sick Days - Full-time employees in this position are eligible for up to 10 sick days annually, pro-rated in year one.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Civic and Social Organizations

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