Transitional Care Coordinator (Post-acute discharge planning program)

Oak Street Health; Chicago (IL); Remote; USD 40,000 - 70,000; Full time

Job summary

Join a forward-thinking healthcare company as a Transitional Care Coordinator, where you'll play a vital role in connecting patients to primary care. This entry-level position offers the chance to work in a collaborative and innovative environment, managing patient transitions and ensuring their needs are met. You'll be part of a mission-driven team dedicated to improving healthcare outcomes in underserved communities. If you're passionate about making a difference and thrive in a fast-paced setting, this opportunity is perfect for you. Embrace the challenge and help transform healthcare as we know it!

Benefits

Paid Vacation

Sick Time

401K Match with Immediate Vesting

Health Benefits

Qualifications

• Strong computer skills and experience in customer service preferred.
• Fluency in multiple languages is a plus.

Responsibilities

• Manage notifications related to transitional care events and coordinate with care teams.
• Conduct outreach to facilities and patients for scheduling and information gathering.

Skills

Customer Service

Microsoft Excel

Professional Phone Etiquette

Fluency in Spanish

Fluency in Polish

Fluency in Russian

Integrity

Education

High School Diploma

College Degree

Tools

Electronic Medical Records Platform

Job description

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Description

Company: Oak Street Health
Title: Transitional Care Coordinator
Location: Various

Oak Street Health is a rapidly growing, innovative company of community-based healthcare centers delivering higher quality health and wellness care that improves outcomes, manages medical costs and provides an unmatched experience for adults on Medicare in medically underserved communities. By providing holistic, comprehensive and integrated care right in our patients' communities, we can help keep them healthy and reinvest cost savings in further care for those same communities and others. Since 2013, Oak Street Health has brought its singular approach to tens of thousands of people across the nation. With an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody Oak Street values and are passionate about our mission to rebuild healthcare as it should be.

For more information, visit www.oakstreethealth.com.

Role Description

Oak Street Health takes a team-based approach to providing outstanding patient care. Transitional Care Coordinators are an integral part of the team. You will help track patients across hospital and post-acute settings and help them get connected back to primary care. You will efficiently juggle many tasks: outbound phone calls to facilities and patients, managing medical records, and scheduling post-discharge appointments. We also expect you to be highly flexible, covering additional responsibilities, as needed. This will be a remote work position.

Core Responsibilities

• Manage inbound notifications related to transitional care events from payer, vendor, facility, and other sources
• Conduct outreach to inpatient and post-acute facilities to obtain information, such as admission & discharge dates and discharge plans
• Request and obtain medical records, routing documents to clinical staff for review, and uploading documents into electronic medical record platform
• Conduct outreach to patients to schedule and confirm post-discharge appointments within the electronic medical records platform
• Coordinate with care team, facility, payer, and community-based organizations to ensure patients' transitional care needs are met
• Other duties as assigned

What are we looking for?

• Strong computer skills, including basic knowledge of Microsoft Excel and electronic medical records
• Experience in customer service setting (specific experience in healthcare preferred but not required)
• Professional phone etiquette
• High level of integrity
• Proficient PC skills
• College degree preferred, high school diploma required
• Fluency in Spanish, Polish, Russian, or other languages spoken within the communities we serve (where necessary)
• US work authorization
• Someone who embodies being 'Oaky'

What does being 'Oaky' look like?

• Radiating positive energy
• Assuming good intentions
• Creating an unmatched patient experience
• Driving clinical excellence
• Taking ownership and delivering results
• Being scrappy

Why Oak Street?

Oak Street Health Offers Our Coworkers The Opportunity To Be At The Forefront Of a Revolution In Healthcare, As Well As:

• Collaborative and energetic culture
• Fast-paced and innovative environment
• Competitive benefits including paid vacation and sick time, generous 401K match with immediate vesting, and health benefits

Oak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to apply to oakstreethealth.com/careers.

Seniority level

Entry level

Employment type

Full-time

Job function

Other

Industries

Hospitals and Health Care