Transition Counselor

Infopact, Inc.; Fort Lee (VA); On-site; USD 43,000 - 56,000; Full time

Job summary

Infopact Inc., a DoD-focused firm in Fort Lee, VA, seeks a Transition Counselor to assist transitioning Soldiers and eligible clients through initial counseling, lifecycle case management, and Capstone validation.

Responsibilities include counseling, developing Individual Transition Plans aligned to employment and education goals, coordinating with VA/Labor and education partners, and maintaining compliant records in the system of record.

Qualifications

• Bachelor’s degree from an accredited institution.
• At least two years of experience counseling or advising individuals regarding benefits, employment, education, career planning, military transition, or community resources.
• Knowledge of counseling principles, case management, adult learning, career development, and military-to-civilian transition challenges.
• Ability to facilitate groups and provide effective in-person and virtual instruction.
• Strong interpersonal, documentation, time-management, computer, and customer service skills.
• Ability to manage a caseload, meet deadlines, protect PII, and maintain accurate records.
• Ability to obtain and maintain required Government suitability, installation access, Common Access Card, and system access.

Responsibilities

• Provide initial counseling, assess readiness, and assign tier levels per Army TAP.
• Develop, update, and execute Individual Transition Plans aligned to employment, education, entrepreneurship, vocational, and personal goals.
• Deliver one-on-one counseling, group instruction, briefings, workshops, and virtual services using Government-approved curriculum.
• Maintain ongoing client engagement and required contact cadence from enrollment through Capstone completion.
• Guide clients in completing Career Readiness Standards and required documentation (DD Form 2648 and records).
• Schedule and reschedule appointments, follow up on missed services, identify barriers, and coordinate interventions.
• Document services, milestones, assessments, referrals, and follow-on actions in the designated system of record.
• Coordinate warm handovers to VA, Dept. of Labor, education providers, and other agencies as needed.
• Support client intake, classroom logistics, attendance, records, surveys, and other admin duties.
• Participate in quality reviews, training, reporting, outreach, and surge coverage as assigned.

Skills

Counseling experience

Group instruction

Interpersonal skills

Documentation

Time management

Customer service

Caseload management

Education

Bachelor’s degree

Job description

Infopact Inc, founded in 2004, is an SBA-certified 8(a) Woman-Owned Small Business specializing in providing technical and management operations support for Department of Defense and Federal civilian agencies. We are currently looking for a Transition Counselor to assist our client.

The budgeted compensation for these positions includes an hourly rate of $30.89 plus additional health and welfare payment of $5.09/hr. Hourly rates are variable based on geographical locations as this is an SCA contract.

Position Summary

Provides individualized counseling, group instruction, and lifecycle case management totransitioningSoldiers and eligible clients. The Transition Counselor serves as the primary case manager frominitialcounseling through Capstone validation, helping each client complete required activities, develop a practical transition plan, meet Career Readiness Standards, and connect to appropriate resources.

Key Responsibilities

• Conduct initial counseling, assess transition readiness, interpret assessment results, and assign theappropriate tierlevelin accordance withArmy TAP requirements.
• Help clients develop, update, and execute Individual Transition Plans aligned to employment, education, entrepreneurship, vocational, and personal goals.
• Deliver one-on-one counseling, group instruction, briefings, workshops, and virtual services using Government-approved curriculum and materials.
• Maintain continuous case engagement andrequiredcontact cadence from enrollment through Capstone and transition completion.
• Guideclients in completing Career Readiness Standards andrequireddocumentation, including DD Form 2648 and associated records.
• Schedule and reschedule appointments, follow up on missed services,identifybarriers, and coordinateappropriate interventions.
• Document all services, milestones, assessments, referrals, warm handovers, and follow-on actions accurately and on time in the designated system of record.
• Coordinate warm handovers to the Department of Veterans Affairs, Department of Labor, education providers, employment resources, community partners, and other agencies asappropriate.
• Support client intake, registration, classroomlogistics, attendance, records management, surveys, and other administrative functions needed for compliant delivery.
• Participate in quality reviews, training, reporting, outreach, mobile support, and surge coverage as assigned.

Minimum Qualifications

• Bachelor’s degree from an accredited institution.
• At least two years of experience counseling or advising individualsregardingbenefits, employment, education, career planning, military transition, or community resources.
• Knowledge of counseling principles, case management, adult learning, career development, and military-to-civilian transition challenges.
• Ability tofacilitategroups and provide effective in-person and virtual instruction.
• Strong interpersonal, documentation,time-management, computer, and customer service skills.
• Ability to managea caseload, meet deadlines, protect personally identifiable information, andmaintainaccuraterecords.
• Ability to obtain andmaintainrequired Government suitability, installation access, Common Access Card, and system access.

Preferred Qualifications

• Priormilitary service, military spouse experience, or direct experience supporting Service members, veterans, and families.
• Direct knowledge of and experience with Army TAP curriculum, Career Readiness Standards, Capstone,SkillBridge/Career Skills Programs, and interagency transition resources.
• Professional certification in career counseling, workforce development, coaching, human resources, ora relateddiscipline.