Transition Case Manager

Healing Transitions; Raleigh (NC); On-site; USD 34,000 - 46,000; Full time

Job summary

Healing Transitions in Raleigh, NC is seeking a Transition Case Manager to provide case management and resource coordination for Alumni and CTR II participants. The role supports employment, housing stability, financial self-sufficiency, and community transition, while assisting with day-to-day operations of the Forward Together Housing program.

Responsibilities include partner coordination, program activity support, and maintaining confidential records.

Qualifications

• Minimum of 2 years of sustained recovery and knowledge of recovery principles.
• Valid driver license and transportation.
• Completion of a High School Diploma or equivalent (preferred).
• One year of relevant experience, or equivalent education/experience.
• Ability to define problems, collect data, establish facts, and engage in ethical decision-making.
• Negative pre-employment drug test; company is drug-free and adheres to policy.

Responsibilities

• Coordinate CTR II team meetings and support communication regarding participant needs, progress, and program activities.
• Work collaboratively with other departments to address issues and coordinate services related to participants.
• Communicate participant needs, barriers, progress, and outcomes with appropriate team members while maintaining confidentiality.
• Support program activities and organizational initiatives as assigned.
• Review applications for Women’s and Children’s Housing and determine eligibility in collaboration with the Child and Family Case Manager.
• Maintain the application pool for interested residents.
• Assist CTR II participants in securing employment and housing.
• Coordinate and track resident rental payments and deposits.

Skills

Recovery knowledge

Driver's license

Ethical decision making

Problem solving

Communication

Education

High School Diploma

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Electronic data entry

Data management

Job description

Transition Case Manager

Full Time Raleigh, NC, US

8 days ago Requisition ID: 1037

Salary: $40,310.40 Annually

Role Summary

The position works directly with Alumni and CTR II participants to support employment, housing stability, financial self-sufficiency, and successful community transition. The position provides case management and resource coordination, maintains community partnerships, and assists with the management and day-to-day operations of the Forward Together Housing program.

Role Requirements and Preferences

Required:

• Minimum of 2 years of sustained recovery and demonstrated knowledge of recovery principles.
• Valid driver license and transportation.
• Completion of a High School Diploma or equivalent (preferred.)
• One (1) year of relevant experience, or any equivalent combination of education and experience that demonstrates the ability to do the tasks required.
• Must have the ability to define problems, collect data, establish facts, draw valid conclusions and engage in ethical decision-making.
• Negative pre-employment drug test. Our company is a proud drug-free workplace. As a condition or employment, all employees are expected to adhere by our policy which prohibits the misuse of drugs and alcohol in the workplace.
• Respect: "Respect" as a core value refers to valuing each individual, fostering inclusivity, and ensuring all interactions are grounded in dignity, care, empathy, and fairness. It involves recognizing the worth and contributions of every team member, creating an environment where people feel valued, heard, and supported. We actively listen. We acknowledge and value others contributions. We treat others with courtesy, compassion, and kindness.
• Integrity: "Integrity" as a core value refers to consistently acting with authenticity, truth, transparency, and accountability, even when it is difficult or inconvenient. It emphasizes ethical decision-making, fairness, and a commitment to doing what is best and honorable in the face of complex and difficult circumstances. We act with integrity and fairness. We are accountable. We prioritize fairness and dignity.
• Dedicated: "Dedicated" as a core value refers to a strong commitment to the organization’s mission, goals, and values. It reflects perseverance, responsibility, loyalty, and an unwavering focus on delivering results and contributing meaningfully to the success of the team and organization. Dedication is about going the extra mile, staying motivated, and consistently demonstrating a sense of ownership. We are consistent and reliable. We go above and beyond. We persevere in the face of challenges.
• Growth Minded: "Growth Minded" as a core value refers to a commitment to continuous improvement, learning, humility, and adapting to challenges with resilience and curiosity. It embodies a belief in the potential for development and sustainable change - both personally and professionally - and an openness to feedback and change. We seek and act on feedback. We embrace challenges as opportunities. We recognize that secondary trauma and compassion fatigue can impact us and seek the appropriate support and resources to care for ourselves. We pursue continuous learning.
• Teamwork: "Teamwork" as a core value refers to fostering a collaborative environment where individuals work together toward shared goals and our mission, leveraging each other's strengths and supporting one another to achieve success. It emphasizes mutual respect, open communication, and a unified commitment to the team's success. We collaborate openly and effectively. We support and encourage other team members. We resolve conflicts constructively.
• Customer Service: Demonstrates a non-judgmental approach, active listening skills, and the ability to provide compassionate support.
• Decision-Making: Utilizes sound judgment and available resources (such as the policies and procedures manual, colleagues, on-call staff, and supervisors) to make informed decisions.
• Attention to Detail: Responsible for maintaining thorough, accurate, and timely documentation.
• Self-Care and Professional Boundaries: Must effectively manages a high-stress environment while responding to crises with emotional stability and resilience. Maintains appropriate professional boundaries and makes self-care a high priority.
• Teamwork and Collaboration: Possesses strong communication and interpersonal skills to foster teamwork. Effectively exchanges information to support the safety and efficiency of operations.
• Flexibility: Adapts to the evolving needs of participants and the organization with an open-minded and responsive approach.
• Ethical Conduct: Acts with integrity, honesty, accountability, and professionalism while maintaining appropriate boundaries, protecting confidentiality, following ethical and organizational standards, and making responsible decisions.
• Computer Skills: Demonstrates advanced computer proficiency, including exceptional skills in Microsoft Excel, Word, Outlook, electronic data entry, and data management. Accurately and efficiently utilizes technology to support documentation, communication, reporting, and organizational operations

Core Responsibilities

• Coordinate CTR II team meetings and support communication regarding participant needs, progress, and program activities.
• Work collaboratively with other departments to address issues and coordinate services related to participants.
• Communicate relevant participant needs, barriers, progress, and outcomes with appropriate team members while maintaining confidentiality.
• Support program activities and organizational initiatives as assigned.
• Review applications for Women’s and Children’s Housing and collaborate with the Child and Family Case Manager to determine eligibility.
• Maintain the application pool for interested residents.
• Assist CTR II participants in securing employment and housing.
• Coordinate and track resident rental payments.
• Maintain rent deposits and rent collection for CTR II participants.
• Provide case management and continuing support for Job’s Journey tenants.

Participant Support & Case Management

• Make appropriate referrals based on the goals and needs of CTR II participants.
• Provide ongoing support to all alumni as needed.
• Serve as the point person for participants in Retrack.
• Work closely with and support other areas regarding issues related to all participants.
• Assist participants with obtaining identification, Social Security cards, criminal records, and credit reports.
• Provide ongoing support and case management services to promote participant stability and self-sufficiency.

Employment, Education & Self-Sufficiency

• Assist CTR II participants in developing employment and housing stability.
• Advocate for participants with employers, landlords, and other agencies.
• Help participants develop money management skills to support successful self-sufficiency.
• Collaborate with the Life Skills Instructor on employment, education, and skills-training opportunities and activities.

Community Partnerships & Advocacy

• Establish, foster, and maintain relationships with community partners.
• Attend relevant community meetings and trainings.
• Advocate for participants with employers, landlords, and other agencies.

Program Coordination & Facilitation

• Orient participants to CTR II.
• Assist with and facilitate Refocus groups and the CTR II community.
• Provide on-call coverage.

Documentation & Outcomes

• Document participant and resident progress and outcomes.
• Track 12-month alumni outcomes through CRM software or the EHR.

Leadership & Professional Responsibilities

• Serve as a role model for participants, residents, volunteers, and Peer Mentors.
• Adhere to all policies and procedures of Healing Transitions.
• Perform other duties as assigned.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions to this job. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to wet and/or humid outside weather conditions. The noise level in the work environment is usually moderate.

Physical Demands

The physical demand described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit; use hand to finger, handle, or feel; and reach with hands and arms. The employee is occasionally required to stand, walk, stoop, kneel, crouch, or crawl, and taste or smell. The employee must occasionally lift and/or move more than 30 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Language Requirements

English is the primary language of software, documents, participants, and staff of HT, though speaking additional languages is a valuable asset. Must have the ability to read, analyze, and interpret common documents; the ability to respond to common inquiries or complaints from participants, or members of the community; and the ability to effectively present information to top management and public groups.

Travel Requirements

This position requires travel in between both facilities and to community engagements and/or meetings.