Transition Assistant, Accountable Care Organization

Hackensack Meridian Health; Hackensack (NJ); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Health benefits

Tuition reimbursement

Retirement benefits

Paid leave

Job summary

Hackensack Meridian Health is seeking a Transition Assistant, Accountable Care Organization to support quality metrics and patient transitions within the ACO framework. You will collaborate with care coordinators, physicians, and staff to identify gaps and improve care delivery in New Jersey.

The role includes auditing data, training providers on payer program metrics, and developing workflows that align with CMS guidelines and ACO standards, while communicating findings in monthly reports.

Qualifications

• Audit and assess data to identify gaps in quality metrics.
• Train staff on payer program metrics and CMS guidelines.
• Support workflow design to improve clinical quality documentation.
• Prepare and present monthly quality reports to practices.
• Assist in coordinating safe patient transitions across care settings.
• Demonstrate strong organizational and communication skills.

Responsibilities

• Audit clinical records for gaps in quality care metrics.
• Train, educate and update ACO physicians and staff on payer program metrics.
• Assist in workflow design that promotes compliance to ACO standards and clinical quality metrics.
• Provide monthly reports to practice to assist with quality metric performance.
• Work with providers, care coordinators and office staff to ensure safe patient transitions.
• Travel to assigned ACO offices to ensure compliance with ACO policies and procedures.
• Identify the needs of the patient population served and adjust care accordingly.

Skills

Analytical skills

Interpersonal skills

Multitasking and prioritization

Independent worker

Organizational skills

Presentation skills

Problem solving

Education

Associate's degree in healthcare or related field

Registry skills

Tools

ACO software systems

EMR software

Microsoft Office

Job description

Our team members are the heart of what makes us better.

At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community.

Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.

Transition Assistant, Accountable Care Organization works closely with ACO Care Coordinators, physicians and staff in coordinating and communicating gaps in quality care metrics for all ACO patients. They assist with low risk patient navigation and preventative screening compliance. The Transition Assistant works independently to audit clinical data and assist in educating ACO providers and staff. This promotes workflows that support quality patient care and compliance with documentation and clinical outcome metrics. The Transition Assistant will communicate with the healthcare team to assist patients in transitions of care across the healthcare continuum. Finally the Transition Assistant is accountable along with the care coordinator for training and continually updating ACO practice staff to meet clinical quality guidelines and facilitate high quality safe patient care.

Medical Assistants are encouraged to apply.

A day in the life of a Transition Assistant, Accountable Care Organization at Hackensack Meridian Health

• Audit clinical records for gaps in quality care metrics and create corrective plan with ACO practice to facilitate collections and reporting of required quality metrics.
• Train, educate and update ACO physicians and staff on payer program metrics.
• Assist in workflow design that promotes compliance to ACO standards and clinical quality metrics.
• Provide monthly reports to practice to assist with quality metric performance that will maximize shared savings opportunities.
• Work with providers, care coordinators and office staff to ensure safe patient transitions.
• Accountable for preventative care metric documentation.
• Contacts ACO patients to make appointments for outstanding provider follow ups, labs and diagnostics as directed by ACO providers.
• Performs both internal and external audits for Medicare, Aetna, Horizon, Qualcare payers. Communicates gaps in quality metrics to providers and ACO management on a monthly basis.
• Assist practice in scheduling appointments and referrals which improves accessibility of office services and patient satisfaction.
• Travel to assigned ACO offices to ensure compliance with ACO policies and procedures as directed by ACO management.
• Work with management and care coordinators to utilize ACO software to create and report on ACO outcome measures such as ER, inpatient and sub-acute usage.
• Audit medical records to ensure documentation conforms to CMS standards for inclusion and exclusionary clinical guidelines.
• Identifies the needs of the patient population served and modifies and delivers care that is specific to those needs (i.e., age, culture, language, hearing and/or visually impaired, etc.). This process includes communicating with the patient, parent, and/or primary caregiver(s) at their level (developmental/age, educational, literacy, etc.).
• Adheres to the standards identified in the Medical Center's Organizational Competencies.

Education, Knowledge, Skills and Abilities Required

• Associate's degree or relevant years in healthcare, medical insurance billing, auditing or related field.
• Excellent analytical skills.
• Good reasoning and problem solving ability.
• Highly developed interpersonal skills.
• Proficient at multi-tasking and prioritization.
• Ability to work independently as well as in a team environment.
• Highly organized.
• Good presentation skills.
• Demonstrated proficiency with PC and Microsoft office skills. Ability to learn and become proficient in ACO electronic medical records and ACO software applications.

Education, Knowledge, Skills and Abilities Preferred

• Registry skills.
• Experience with auditing commercial medical insurance payers.
• Bilingual in Spanish.
• Experience in a variety of patient settings.

Minimum rate of $24.34 Hourly

HMH is committed to pay equity and transparency for our team members. The posted rate of pay in this job posting is a reasonable good faith estimate of the minimum base pay for this role at the time of posting in accordance with the New Jersey Pay Transparency Act and does not reflect the full value of our market-competitive total rewards package.

The starting rate of pay is provided for informational purposes only and is not a guarantee of a specific offer. Posted hourly rates may be stated as an annual salary in the offer and posted annual salaries may be stated as an hourly rate in the offer, depending on the level and nature of the job duties and credentials of the candidate. The base compensation determined at the time of the offer may be different than the posted rate of pay based on a number of non-discriminatory factors, including but not limited to

Labor Market Data Compensation is benchmarked against market data to ensure competitiveness.

Experience Years of relevant work experience.

Education and Certifications Level of education attained, including specialized certifications, credentials, completed apprenticeship programs or advanced training.

Skills Demonstrated proficiency in relevant skills and competencies.

Geographic Location Cost of living and market rates for the specific location.

Internal Equity Compensation is determined in a manner consistent with compensation ranges for similar roles within the organization.

Budget and Grant Funding Departmental budgets and any grant funding associated with the job position may impact the pay that can be offered.

Some jobs may also be eligible for performance-based incentives, bonuses, or commissions not reflected in the starting rate. Certain positions may also be eligible for shift differentials for work performed on evening, night, or weekend shifts.

In addition to our compensation for full-time and part-time (20+ hours/week) job positions, HMH offers a comprehensive benefits package, including health, dental, vision, paid leave, tuition reimbursement, and retirement benefits.