Transition and Referral Coordinator

Community Medical Services; Phoenix (AZ); Hybrid; USD 50,000 - 70,000; Full time

Job summary

Community Medical Services (CMS) is hiring a Transition and Referral Coordinator to oversee client transitions across the full continuum of care with internal and external OTPs, and to wraparound community services with system partners.

This role connects clients to resources, tracks outcomes, coordinates care, and advocates for clients protection and best interests, ensuring patient-centered support across housing, employment, medical, and justice pathways.

Qualifications

• High school diploma or GED required.
• Minimum of two years of experience working with individuals with substance use disorder.
• Three to five years of experience in a clinical or community resource setting with care coordinator and/or case management preferred.
• Ability to travel regularly to CMS sites and partner locations.
• Valid Driver License and Motor Vehicle Clearance (satisfactory driving record for 39 months).
• Basic to intermediate computer knowledge.
• Strong problem solving, conflict resolution, and customer service skills.
• Mission-driven, self-directed with excellent organization and attention to detail.

Responsibilities

• Coordinate client transitions across internal and external OTPs and system partners, including warm handoffs and scheduling.
• Coordinate wraparound service referrals and linkages, and conduct proactive follow-up to track engagement, outcomes, and client experience.
• Coordinate with other departments on discharge and transition plans.
• Maintain reporting, tracking referrals, transitions, and outcomes, escalate partnership barriers as needed.
• Advocate for clients, resolve access barriers, ensure coordinated care across systems.
• Maintain documentation and confidentiality (HIPAA/42 CFR Part 2) including informed consent and related duties.

Skills

Customer service skills

Organizational skills

Communication skills

Problem solving

Conflict resolution

Travel ability

Basic computer knowledge

Education

High school diploma or GED

Tools

EHR system

Microsoft Office

Database management

Job description

Shift: Monday - Friday 9AM-5PM

Community Medical Services (CMS) is hiring a Transition and Referral Coordinator to oversee client transitions across the full continuum of care with internal and external OTPs, to wraparound community services and system partners. This role connects clients to resources, tracks outcomes, coordinates care, and advocates for clients' best interests, ensuring patient-centered support across housing, employment, medical, justice, and other pathways supporting treatment.

Description

As you join our mission to help those suffering from substance use disorders reclaim their lives, expect to thrive in a comfortable, welcoming, and fun environment where you are valued for the work you do, championed by passionate leaders, and equipped with the tools and ongoing training you need to achieve your goals.

Shift: Monday - Friday 9AM-5PM

Community Medical Services (CMS) is hiring a Transition and Referral Coordinator to oversee client transitions across the full continuum of care with internal and external OTPs, to wraparound community services and system partners. This role connects clients to resources, tracks outcomes, coordinates care, and advocates for clients' best interests, ensuring patient-centered support across housing, employment, medical, justice, and other pathways supporting treatment.

Along the way, we’ll invest in your well-being through a benefits package that includes:

• Subsidized medical, dental, and vision insurance
• Health savings account
• Short and long-term disability insurance
• Life insurance
• Paid sick, vacation, and holiday time
• 401K retirement plan with match
• Tuition and CME reimbursement up to 100%
• Employee assistance program to support your mental health and wellness
• Ongoing professional development

Responsibilities

• Coordinates client transitions across internal and external OTPs and system partners, including warm handoffs, and scheduling.
• Coordinates wraparound service referrals and linkages, and conducts proactive follow-up to track engagement, outcomes, and client experience.
• Coordinates with other departments with discharge and transition plans.
• Maintains related reporting, tracking referrals, transitions, and outcomes, and escalating partnership barriers
• Advocates for clients, resolves access barriers, and ensures coordinated, gap-free care across systems
• Maintains required documentation and confidentiality (HIPAA/42 CFR Part 2), including informed consent, and completes related administrative tasks

Requirements

• High school diploma or GED required
• Minimum of two years of experience working with individuals with substance use disorder
• Three to five years of experience in a clinical or community resource setting with care coordinator and/or case management experience preferred
• Ability to travel regularly to assigned CMS sites and partner locations
• Valid Driver License and Motor Vehicle Clearance (satisfactory driving record for 39 months)
• Basic to intermediate computer knowledge
• Problem solving, conflict resolution, and strong customer service skills
• Passion, humility, integrity, positive attitude, mission-driven, and self-directed
• Excellent organizational skills, accuracy, and attention to detail
• Ability to keep accurate notes and records
• Culturally competent and sensitive to client and employee needs
• Ability to communicate clearly and effectively between all organizational levels and with outside providers
• Ability to match client needs with available community services across multiple sectors
• Knowledge of local, state, and federal regulatory requirements

Preferred Qualifications

• Previous experience coordinating referrals or transitions across multiple service sectors
• Experience with wraparound service coordination (housing, employment, medical, justice system navigation)
• Experience with database management and outcome tracking
• Bilingual (English/Spanish) communication skills
• Familiarity with local resource landscape and community partnerships

Tools And Equipment Requirements

• The ability to use a phone, computer, printer, and copier is required.
• Frequent use of Microsoft office products, including but not limited to Outlook, Word, Excel, and PowerPoint.
• The ability to use the internet and various web browser software is required.
• Proficiency with Electronic Health Record (EHR) system for documentation and care coordination.
• Ability to develop and maintain tracking databases and dashboards (Excel or dedicated database).

Physical Working Conditions And Office Setting Description

• Requires sitting and standing associated with a normal office environment.
• Manual dexterity using a calculator and computer keyboard.
• Requires prolonged sitting, standing, frequent bending, stooping, or stretching.
• Frequent and prolonged typing and frequent and prolonged operation of computer, keyboard, and telephones required.
• Requires occasional use of fax machines, telephones, copiers, and other office equipment.
• Employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift/and or move up to 50 pounds.

About Community Medical Services

Community Medical Services (CMS) is a CARF-accredited addiction treatment program providing services in the form of outpatient medication-assisted treatment and one-on-one and group counseling to those seeking help with their opioid use disorder. Headquartered in Arizona with more than 70 treatment clinics in 14 states, CMS is dedicated to meeting the challenges presented by the growing opioid epidemic in communities where treatment is lacking.

Our Commitment

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, disability status, sexual orientation, gender identity, age, protected veteran status or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Other Conditions

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, responsibilities, or activities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.