Transit Training Specialist: Operator Readiness & Safety

Davidson Transit Organi; Nashville (TN); On-site; USD 43,000 - 44,000; Full time

Job summary

Davidson Transit Organization, Employment unit of WeGo Public Transit seeks a Facilitator to join its Training team and help grow public transit ridership across Middle Tennessee. This position is primarily responsible for the research, development and delivery of training programs for WeGo employees.

The role emphasizes classroom instruction, documentation, and the assessment of training effectiveness. Duties may evolve, with flexibility to meet the organization’s needs and accommodate

Qualifications

• Excellent interpersonal and customer relations skills.
• Ability to deliver and lead classroom discussions.
• Ability to work on assigned schedule and to adjust to a flexible schedule.
• Proven ability to perform assigned duties efficiently and effectively with minimal supervision.
• Record management skills with a strong attention to detail and accuracy.
• Model and promote professional conduct, integrity, and a positive work ethic.
• Ability to maintain effective working relationships with all levels of employees.
• Demonstrated ability to understand, interpret, and execute detailed written and verbal instructions accurately and efficiently.
• Ability to make oral presentations.
• Ability to compose written documents.
• Ability to maintain confidentiality and exercise discretion when handling sensitive information.
• Ability to respond to emergency and inclement weather situations, including working extended or modified schedules to support essential operations.
• Demonstrated ability to complete assignments accurately and within required timeframes.
• Ability to maintain composure and perform effectively in high-pressure and stressful situations.

Responsibilities

• Train operators on the safe operation of all WeGo vehicles.
• Prepare employees for CDL tests and train on the proper operation of all equipment.
• Train all employees in the classroom as directed.
• Conducts sensitivity and customer relations training.
• Observes employees’ safety habits for minimum risk of accidents and injuries.
• Maintains training records and conducts driver assessments.
• Assists in special events provided by WeGo Public Transit.
• Leads a variety of training formats, including but not limited to classroom discussions, computer-based training.
• Assist in the development of the training materials.
• Assist in determining the effectiveness of training programs.
• Re-trains operators as necessary in all aspects of performance including but not limited to Defensive Driving, Sensitivity Training, Customer Relations skills, Fare Box, New Services Routes and Equipment.
• Conducts ride along with new operators.
• Train personnel in all aspects of services.

Skills

Interpersonal skills

Classroom facilitation

Schedule flexibility

Attention to detail

Professional conduct

Confidentiality handling

Oral presentation

Written communication

Stress management

Job description

Davidson Transit Organization, Employment unit of WeGo Public Transit seeks a Facilitator to join its Training team and help grow public transit ridership across Middle Tennessee. This position is primarily responsible for the research, development and delivery of training programs for WeGo employees.

The role emphasizes classroom instruction, documentation, and the assessment of training effectiveness. Duties may evolve, with flexibility to meet the organization’s needs and accommodate