Transit Project Community Relations Lead

Arellano Associates, Inc.; Los Angeles (CA); On-site; USD 91,000 - 114,000; Full time

Job summary

Arellano Associates, Inc. in Southern California seeks a senior outreach specialist to serve as a link between Metro, the community, and stakeholders for trust-building on the North Hollywood to Pasadena Bus Rapid Transit Project in Los Angeles.

This full-time role involves complex staff work, development of communications and mitigation strategies, and rapid response coordination. The position requires leadership in outreach, data coordination, and presentation to management and public

Qualifications

• Bachelor's degree in Communications, Journalism, English, Marketing, Media Studies or a related field.
• Five years of relevant experience performing community relations work.
• Ability to work weekends, early mornings and evenings.
• Must be able to drive to Metro project offices in North Hollywood to Pasadena Bus Rapid Transit Project area and other Metro facilities in Los Angeles.

Responsibilities

• Provides high-level liaison work between external stakeholders, such as elected officials, businesses, and community and special interest groups regarding Metro's transit services, systems and programs.
• Leads planning and management of construction project business mitigation program efforts and other special projects to meet community needs.
• Plans and implements outreach promoting construction mitigation programs to prospective business participants and consumer audiences in the North Hollywood to Pasadena Bus Rapid Transit Project area.
• Meets and confers with Metro staff, external stakeholders, and project contractors to resolve conflicting opinions and reach mutually acceptable solutions.
• Research incidents, complaints, and concerns, interfacing with contractors and management to resolve issues.

Skills

Marketing knowledge

MS 365 Suite

Google Workspace

Presentation decks

CRM software

Attention to detail

Interpersonal skills

Public engagement

Writing skills

Multilingual

Basic design

Education

Bachelor's degree in Communications/Journalism/English/Marketing/Media Studies

Tools

Salesforce

Job description

Arellano Associates, Inc. in Southern California seeks a senior outreach specialist to serve as a link between Metro, the community, and stakeholders for trust-building on the North Hollywood to Pasadena Bus Rapid Transit Project in Los Angeles.

This full-time role involves complex staff work, development of communications and mitigation strategies, and rapid response coordination. The position requires leadership in outreach, data coordination, and presentation to management and public