Transit Operator I

New Mexico Municipal League, Incorporated; Las Cruces (NM); On-site; USD 10,000 - 60,000; Part time

Job summary

A government agency is seeking a part-time transit vehicle operator to provide safe and assistive mobility services. The role involves operating transit vehicles while ensuring passenger safety and comfort. Ideal candidates will have customer service experience and a valid driver’s license.

Qualifications

• Six months customer service experience required.
• Previous experience operating transport vehicles preferred.
• Bilingual skills (English/Spanish) preferred.

Responsibilities

• Operates a transit vehicle in accordance with demand-responsive schedules.
• Assists passengers with boarding and disembarking the vehicle.
• Collects fares and performs daily vehicle inspections.

Skills

Customer Service

Mobility Assistance

Safety Awareness

Education

High school diploma

Job description

Employment Opportunities

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Operates para-transit vehicles of various sizes in response to scheduled pickup assignments and in accordance with specific manifest instructions; provides assistance to passengers as needed, collects appropriate fares, assures comfort and safety, and completes required daily inspections and reports.

Work is performed in a transit vehicle and in a transit operations traffic environment, and is required to exit his/her vehicle to ensure safe operations and to assist passengers.

Physical Factors

Moderate physical requirements, frequent bending, stooping, crouching, kneeling, squatting, pushing/pulling, lifting, carrying, and reaching from all levels.

Work Situation Factors

Position involves competing demands, performing multiple tasks, working to deadlines, frequent work at night, beyond normal business hours. Regular attendance is an essential function of this job to ensure continuity of services. Position is subject to drug testing in accordance with applicable State and Federal regulations and City of Las Cruces policy.

Meeting or exceeding the minimum qualifications does not guarantee an invitation to participate in the process.

FIRSTCONSIDERATIONWILLBEGIVENTOCURRENTCITYEMPLOYEESWHOMEETTHE MINIMUM QUALIFICATIONS.

This posting will be used to fill a part-time, regular, non-exempt, union represented position , but may be used to fill multiple vacancies to include positions that are regular, or contract and may be full-time, part-time, or temporary in other sections of the Transit Section.

This position is graded BC06.

Duties and Responsibilities

•Operates a transit vehicle in accordance with established demand-responsive schedule/manifest in order to provide safe, secure, assistive mobility services to eligible program participants; assists riders to safely board and disembark the vehicle; secures all mobility aids in accordance with established procedures; provides passengers with verbal and written information regarding transit services, destinations, stop and cross-street announcements, policies, fares, and schedules.
•Collects and accounts for accurate fare collection; performs daily vehicle inspections prior to beginning service; maintains order in the passenger compartment and contacts the police department in the event that a behavior issue cannot be resolved and poses a threat to passenger safety or comfort.
•Assures all required written reports are completed and submitted on a daily basis including, but not limited to, incident reports, accident reports, and operational problem reports; cooperates with the investigations of customer complaints; attends and successfully completes all transit training as scheduled by the supervisor; demonstrates continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service.
•Assists with the collection of data as required by the Transit Department for the planning and scheduling of transit service; assists with conducting outreach activities of the department; assists with the distribution of customer literature.

Minimum Qualifications

Equivalent to a high school diploma PLUS six months customer service experience. A combination of education, experience, and training may be applied in accordance with City of Las Cruces policy. Previous experience operating a passenger transport vehicle, working with the elderly or persons with disabilities, as well as bilingual skills (English/Spanish), preferred.

LICENSES/CERTIFICATIONS

Valid driver’s license is required. Position requires an acceptable driving record in accordance with City of Las Cruces policy. Specific license requirements may apply.

Knowledge, Skills, and Abilities

Knowledge of:City and state traffic regulations, signs & signals, and safety procedures; City policies and procedures.

Skills in:Operating transit vehicles in a safe manner, in compliance with all traffic laws, City policy and procedures, and state and local regulations; reading maps and schedule information; reacting quickly to situations that could create safety and customer security problems; using courtesy and respect in providing customer service to internal and external customers.

Ability to: Prioritize multiple tasks, projects and demands; communicate effectively in verbal and written forms; establish and maintain effective working relations with employees and the general public.