TRANSIT OPERATOR-DEMAND RESPONSE

Town of Chapel Hill; Chapel Hill (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Town of Chapel Hill seeks a Transit Operator - Demand Response to safely transport certified clients using a paratransit vehicle. You will ensure on-time pickups, communicate with dispatch and customers, and perform pre/post-trip vehicle inspections.

Applicants need a high school diploma or equivalent and at least one year of driving experience. The job is safety sensitive and requires pass of DOT physical exam and drug testing.

Qualifications

• Knowledge of federal, state, and town traffic and safety rules and regulations.
• Knowledge of geography and road system of the town and transit coverage area.
• Customer service principles and techniques.
• Basic first aid.

Responsibilities

• Operate a paratransit vehicle to transport disabled and/or mobility-impaired citizens.
• Execute scheduled manifest by picking up all clients on time and delivering them safely.
• Communicate effectively with dispatch, clientele and office personnel.
• Conduct pre-trip and post-trip inspections to ensure equipment is in good condition.
• Adjust to variables such as weather, traffic, and schedule changes.
• Assist passengers with boarding and exiting, including wheelchairs when needed.
• Report delays, accidents, and incidents to supervisors promptly.

Skills

Customer service principles

Defensive driving

Oral and written communication

Record keeping

Vehicle operation

Education

High school diploma or equivalent

Job description

The Town of Chapel Hill is an Equal Employment Opportunity Employer

We will train you! No experience necessary!

The primary objective of the Transit Operator - Demand Response is providing safe, reliable transportation to our certified clientele.

• Operate a paratransit vehicle to transport disabled and/or mobility-impaired citizens to various locations throughout the service area in a safe and prudent manner.
• Successfully execute scheduled manifest by picking up all clients on time and delivering them to their destinations safely and within a reasonable timeframe.
• Communicate effectively with dispatch, clientele and/or office personnel.
• Conduct pre-trip/post-trip inspections to ensure all equipment is in proper working condition prior to and after scheduled routes.
• Adjust to variables in normal working conditions including adverse weather, traffic and construction, and schedule modifications.
• Moderate lifting, bending, and crouching may be required to assist passengers in boarding and exiting vehicle, including carrying packages weighing up to 20 lbs., loading/unloading and pushing/pulling occupied wheelchairs without assistance.
• Employ all techniques of defensive driving to minimize the risk of accidents and/or passenger incidents.
• Report promptly any delays, accidents, and other incidents that may affect operations.
• Promote positive passenger relations by acting in a tactful, courteous manner.
• Wear company uniform while on duty and maintain good grooming standards.
• Attend training and orientation courses and ability to satisfactorily complete those courses.
• Performs other duties as assigned.

Knowledge of:

• Federal, state, and town traffic and safety rules and regulations.
• The geography and road system of the town and Transit coverage area.

• Customer service principles and techniques
• Basic First aid

Ability to:

• Operate a vehicle with wheelchair lift capabilities.
• Communicate orally and in writing and with interpersonal relations.
• Maintain records.
• Conduct preventive maintenance checks for vehicles.
• Operate radio/communications equipment.
• Pass DOT physical exam (includes pre-employment drug testing), and background check

Education:

• High school diploma or recognized equivalency

Experience:

• Minimum of one year of driving experience

Additional Information:

• This position is driving essential and subject to the Town's Safe Driving and Accident Policy.
• This position is safety sensitive and subject to random drug and alcohol testing.
• Weekends, holidays, and/or night work is required.
• Work assignments are determined by a seniority bid system.
• Must have no more than two moving violations and/or vehicle accidents in the last two years & able to undergo 4-6 weeks of paid full-time training.