Transit Operator (Bus Operator)

Research Triangle Regional Public Transportation Authority; Morrisville (NC); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Retirement benefits

Paid leave and holidays

Training and career advancement

Job summary

GoTriangle in the Triangle region is seeking Transit Operators to safely transport passengers and provide excellent service across multiple routes. You will operate vehicles with a focus on safety, reliability, and professional conduct, adhering to schedules and route directives.

A 6–8 week paid training program includes CDL classification, defensive driving, route and fare training, ADA requirements, and hands-on operational preparation for field success.

Qualifications

• CDL Class B with Passenger Endorsement required or able to obtain.
• Good driving record for prior six years.
• Pass drug screening and criminal background check.
• Demonstrate ability to operate vehicles safely in all weather conditions.
• Strong communication, customer service, and problem-solving skills.

Responsibilities

• Safely operating assigned transit vehicles in compliance with traffic laws and company policies.
• Complete required documentation including manifests and inspections.
• Follow dispatch instructions and manage passenger pickups/drop-offs.
• Provide excellent customer service courteously and professionally.
• Answer questions about routes, fares, and eligibility.
• Assist passengers with mobility or accessibility needs when necessary.
• Attend and complete all required training programs.
• Maintain knowledge of routes and federal requirements.
• Fuel, clean, and maintain vehicles as required.
• Report to work during adverse weather and work split shifts as needed.

Skills

CDL Class B with Passenger Endorsement

Safe driving

Communication

Customer service

Problem-solving

Job description

Transit Operator

At GoTriangle, we connect the Triangle region through safe, reliable, and professional public transportation services. Our system proudly serves Apex, Cary, Chapel Hill, Durham, Garner, Raleigh, RTP, and RDU International Airport through fixed-route, paratransit, and vanpool operations.

We are currently seeking motivated and customer-focused individuals to join our team as Transit Operators

Paid Training Program (6-8 Weeks)

Selected candidates will participate in a paid 6-8 week training program designed to prepare operators for successful service in the field. Training includes:

• CDL Class B with Passenger Endorsement preparation
• Defensive driving and safety procedures
• Route and fare training
• Passenger assistance and customer service
• ADA and federal transit requirements
• Behind-the-wheel and hands-on operational training

Position Summary

Transit Operators play a critical role in safely transporting passengers throughout the region while delivering excellent customer service and maintaining the highest safety standards.

Operators are responsible for transporting passengers according to scheduled routes and times while operating assigned vehicles in a safe, reliable, and professional manner.

Key Responsibilities

Responsibilities include, but are not limited to:

• Safely operating assigned transit vehicles in compliance with all traffic laws, safety regulations, and company policies/procedures.
• Completing required documentation including manifests, pre-trip and post-trip inspections, accident reports, and other operational forms.
• Following dispatch instructions and efficiently managing passenger pick-ups and drop-offs.
• Providing excellent customer service by assisting passengers courteously, professionally, and respectfully.
• Answering questions regarding routes, fares, service areas, and eligibility requirements.
• Assisting passengers with mobility or accessibility needs when necessary.
• Attending and successfully completing all required training programs.
• Maintaining knowledge of assigned routes and federal transit requirements.
• Fueling, cleaning, and maintaining vehicles as required.
• Reporting to work during adverse weather conditions and working split shifts as operational needs require.

Minimum Qualifications

Qualified candidates must:

• Be able to obtain a CDL Class B with Passenger Endorsement and maintain a valid DOT Medical Card.
• Possess a good driving record for the past six (6) years.
• Successfully pass a drug screening and criminal background check.
• Demonstrate the ability to safely operate vehicles in all weather conditions.
• Have strong communication, customer service, and problem-solving skills.

Candidates who currently possess a CDL with Passenger Endorsement are strongly encouraged to apply and may receive hiring priority.

Previous transit, bus, or motor coach driving experience is preferred but not required.

Compensation & Benefits

Starting pay begins at $20.64 per hour. Higher compensation opportunities may be considered based solely on verified prior transit experience.

In addition to competitive pay, GoTriangle offers a comprehensive benefits package that includes:

• Medical, dental, and vision coverage
• Retirement benefits
• Paid leave and holidays
• Training and career advancement opportunities
• Employee wellness and support programs

Join a team dedicated to serving the community and helping keep the Triangle region moving safely and efficiently every day.