Transit Office Manager & KPI Reporting Lead

Keolis Group; Burnsville (MN); On-site; USD 45,000 - 60,000; Full time

Job summary

Keolis in Minnesota is seeking an Office Administrator to support administrative and performance reporting for transit operations. You will manage contract documents, ensure on-time performance data, and prepare monthly reports while handling billing, confidentiality, and client communications.

The role requires at least 3 years of related experience, strong MS Excel skills, and a valid Minnesota driver license. A BS/BA in business administration is a plus in a fast-paced environment.

Qualifications

• At least 3 years as an Office Administrator in transit/logistics.
• Experience analyzing data and reporting.
• Knowledge of NTD reporting requirements helpful.
• Must have valid MN driver license.

Responsibilities

• Maintain and furnish all documents related to the Contract, including on-time performance, contract/penalty compliance, customer complaints and resolutions, staffing reports, etc.
• Weekly/Monthly data updates for KPI display in the VIZ room.
• Manage client requests for weekly and monthly reports and audits; stay organized with MS Excel and office equipment.
• Produce monthly billing and required reporting per the client contract; maintain confidentiality with internal/external customers.
• Assist with events and projects related to organizational culture; coordinate employee appreciation activities.

Skills

Time management

Detail oriented

Customer service etiquette

Verbal and written communication

Multitasking

Analytical and reporting skills

Education

High School Diploma or GED

BS/BA in business administration (plus)

Tools

MS Excel

Microsoft Office Suite

Job description

Keolis in Minnesota is seeking an Office Administrator to support administrative and performance reporting for transit operations. You will manage contract documents, ensure on-time performance data, and prepare monthly reports while handling billing, confidentiality, and client communications.

The role requires at least 3 years of related experience, strong MS Excel skills, and a valid Minnesota driver license. A BS/BA in business administration is a plus in a fast-paced environment.