Transit Customer Service & Safety Supervisor

Alstom; Hempfield Township (Westmoreland County); On-site; USD 54,000 - 90,000; Full time

Job summary

Alstom, a global leader in mobility, seeks a Customer Service Supervisor in Jamaica, NY to lead AirTrain Agents and station teams, ensuring safety, reliability, and exceptional passenger service.

You will develop operational techniques, monitor daily KPIs, coach staff, and coordinate responses to service disruptions, emergencies, and events to keep passengers safe and journeys smooth.

Qualifications

• Proven ability to lead and develop high-performing teams in a customer-facing environment.
• A track record of driving operational improvements and safety-first practices.
• Strong collaboration with cross-functional stakeholders to deliver consistent service quality.
• Experience supervising frontline staff and coaching for performance.
• Commitment to delivering reliable, high-quality passenger service.

Responsibilities

• Direct and supervise AirTrain Agents to deliver exceptional customer service on trains and in stations.
• Develop and implement operational techniques to ensure safety, reliability, and efficiency in field operations.
• Monitor daily KPIs and drive continuous improvement through corrective actions and business insights.
• Train, coach, and evaluate staff in technical and safety procedures, supporting their ongoing development.
• Coordinate responses to service disruptions, emergencies, and special events, ensuring customer and employee safety.

Skills

Customer service leadership

Team development

Stakeholder collaboration

Operational improvement

Safety focus

Job description

Alstom, a global leader in mobility, seeks a Customer Service Supervisor in Jamaica, NY to lead AirTrain Agents and station teams, ensuring safety, reliability, and exceptional passenger service.

You will develop operational techniques, monitor daily KPIs, coach staff, and coordinate responses to service disruptions, emergencies, and events to keep passengers safe and journeys smooth.