Transit Ambassador

Bay Area Rapid Transit; San Francisco (CA); On-site; USD 4,393,000 - 5,396,000; Full time

Job summary

Bay Area Rapid Transit is seeking Transit Ambassadors to provide assistance, information, and safety across the system. The role focuses on customer service excellence, engagement with riders, and collaboration with BART Police and staff to ensure a safe, welcoming environment.

Responsibilities include monitoring activity, responding to incidents, assisting in emergencies, and participating in outreach. Applicants must meet MQs and complete a multi-phase selection process over several months.

Qualifications

• Possession of a high school diploma, GED or recognized equivalent.
• One year of full‑time community service or similar experience involving interacting with diverse people.
• Willingness to work varying hours, nights, weekends and holidays.
• Must possess and maintain a valid California Driver’s License.
• Must complete required District training.
• Must wear designated attire as required by BART.
• Must undergo an extensive background check.

Responsibilities

• Rides BART trains on specified lines at designated times to monitor activities.
• Attends daily briefing meetings to receive assignments.
• Interacts with BART personnel and the public to establish a presence and deter disorderly behavior.
• Assists in medical emergencies and provides logistical support as needed.
• Gathers, maintains and retrieves records and writes basic reports.
• Observes and reports suspicious activity to appropriate personnel.
• Participates in community outreach and departmental efforts.
• Completes required training and wear body‑worn camera.
• May operate District vehicles.

Skills

Customer Service Excellence

Safety and Security Support

Public Education and Outreach

Conflict Resolution

Collaboration with BART Police andamp;

Education

High School Diploma

Job description

Salary Information

This is a BART Police Officers' Association (BPOA) represented position. Step 1: $31.89/hourly to Step 5: $39.17/hourly (BPOA Hourly). Note: All external candidates will start at Step 1.

Reports To

Supervisor of Crisis Intervention & Outreach Programs

Current Assignment

Are you ready to contribute to a purpose-driven role focused on public service, accountability, and community engagement? Join the SF Bay Area Rapid Transit (BART) Police Department as a Transit Ambassador and play an essential role in supporting a safe and equitable transit system. The San Francisco Bay Area Rapid Transit District (BART) is looking for dynamic, personable, and dedicated individuals to join our team as Transit Ambassadors. This role is crucial to ensuring a safe, comfortable, and efficient travel experience for all BART patrons. Transit Ambassadors act as a visible, approachable presence across the system, providing assistance, fostering positive interactions, and supporting the overall safety and well‑being of our passengers. As a Transit Ambassador, you will directly contribute to enhancing the public’s experience while traveling throughout the Bay Area's busiest transit system. If you have a passion for public service, community engagement, and safety, this is an exciting opportunity to make an impact every day.

The most qualified candidates for this position will have highly developed competencies in the following areas, which will be reinforced with related work experience and will be clearly articulated during the selection process:

• Customer Service Excellence: Act as a visible point of contact for passengers, providing information on schedules, fares, policies, and transit system operations. Assist with route navigation and address inquiries regarding BART services.
• Safety and Security Support: Help ensure the safety of passengers by monitoring station and platform activity, identifying potential hazards, and reporting suspicious or unsafe behavior to appropriate authorities.
• Public Education and Outreach: Engage with passengers to promote safe travel practices, BART services, and system updates. Offer educational materials and conduct outreach efforts to enhance the rider experience.
• Conflict Resolution: Address and de-escalate passenger concerns or complaints in a professional, calm, and customer-focused manner. Resolve issues quickly and effectively to maintain a positive environment for all riders.
• Collaboration with BART Police and Staff: Work closely with BART Police, station agents, and other BART personnel to ensure seamless operations and a coordinated response to incidents when necessary.

Application & Selection Process

This position is represented by BART Police Officers Association (BPOA). All applicants must apply online at www.bart.gov/jobs. Applications must be completed in full and include all requested information, including dates of employment, positions held, hours worked, and a detailed description of duties performed. Applicants may attach a resume to provide supplemental information; however, the resume does not substitute for completing the application form in its entirety. Only information included in the application at the time of submission will be used to determine whether applicants meet the minimum qualifications for the position. All application materials must be submitted by the closing date and time listed on the job announcement. Applications received after the closing deadline will not be considered. Applicants who require assistance with the online application process may contact the Talent Acquisition Division at [phone] or [e-mail]. The selection process for this position will be in accordance with the applicable collective bargaining agreement and may include one or more of the following: a skills or performance demonstration, written examination, and/or panel or individual interview. All applications will be reviewed by the Talent Acquisition Division to determine whether applicants meet the established Minimum Qualifications (MQs). Applicants who meet the MQs may be referred to the hiring department for further evaluation as part of the selection process. Unsuccessful applicants many re‑apply online by visiting our website at www.bart.gov/jobs for a listing of open positions. The selection process will include the following six (6) phases: Phase 1: Pre‑Screening Background Questionnaire. Applicants that successfully clear the pre‑screening background questionnaire will be eligible to move forward in the selection process. Phase 2: Minimum Qualifications: A review of each applicant’s employment application to verify possession of the minimum qualifications. Phase 3: Additional screening criteria beyond the minimum qualifications may be used to identify the most competitive candidates and determine advancement to the next stage of the selection process. Such criteria may include security, public safety and/or law enforcement experience. Phase 4: E‑Skills Assessment. Phase 5: Personal History Statement (PHS) Evaluation: Candidates may be required to submit a completed PHS for interview eligibility. Phase 6: Oral Boards: Applicants who meet the minimum qualifications and/or additional screening may be invited to participate in an oral panel interview. Phase 7: Background Investigation (may include a medical exam, psychological, and polygraph exams if applicable). ** PLEASE NOTE that the entire selection process may take up to 6 months. ** The selected candidate must demonstrate a work history reflecting reliability and dependability and may be required to provide copies of certificates, diplomas, or other documentation required by law, including proof of authorization to work in the United States, and pass a pre‑employment medical examination, which is specific to the essential job functions and requirements. Pre‑employment processing will also include an extensive background check, a credit check and successful completion of a polygraph exam. (Does not apply to current full‑time BART Police Department employees unless specific job requires additional evaluations). If selected to proceed in the background investigative phase of the process, you will be asked to provide some essential documents. The following are some of the documents you may be asked to provide naturalization/citizenship papers, birth certificates, school transcripts, proof of selective service, DMV driving history documents, proof of automobile insurance, marriage or divorce certificates (if applicable), and POST certificates (if applicable).

1. Rides BART trains on specified lines at designated times to monitor activities.
2. Punctually attends daily briefing meetings to receive assignments.
3. Interacts and engages with BART personnel, the public, and others to establish an official presence and deter disruptive behavior from occurring within the BART system.
4. Assists in medical emergencies on BART property by gathering information, providing logistical support, and/or providing first‑aid as appropriate; summons medical response when needed.
5. Provides various routine assistance to BART personnel; may operate various office equipment; gathers, maintains and retrieves records as directed; fills out forms and writes basic reports; enters data into appropriate computer database or application.
6. Prepares written reports on incidents and provides to supervisor in a timely manner; documents other activities as specified by supervisor.
7. Observes and reports any type of suspicious activity and/or behavior to the appropriate personnel; summons assistance as necessary and as appropriate.
8. Works with management to perform outreach within the community and participate in departmental efforts including informational presentations.
9. Participates in and successfully completes required training.
10. Maintains transparency by wearing body‑worn camera to video record contacts.
11. May be required to operate District vehicles.

Education

Possessionofahighschooldiploma,GEDorrecognizedequivalent.

Experience

One(1)yearof(full-timeequivalent)communityservice orsimilarexperiencewhich involved interacting and engaging with people from a variety of backgrounds.

Other Requirements

• Must be available and willing to work varying hours, nights, weekends, holidays and special events as scheduled
• MustpossessandmaintainavalidCaliforniaDriver’sLicense
• Must be available to work under varied conditions, including inclement weather
• Mustcomplete requiredDistricttraining
• MustweardesignatedattireasrequiredbyBART
• Must undergo an extensive law enforcement background check

Knowledge of:

• Principlesandpracticesofeffectivecustomerservice
• Methodsandtechniquesofeffectivecommunication
• Currentofficeproceduresandpractices,includingtheuseofonlinecomputerequipment
• ApplicableBARTrulesandsafetyregulations

Skill/Ability in:

• Reading, interpreting and following a variety of instructions
• Communicatingeffectively,bothorallyandinwriting
• Remainingprofessionalandcourteouswhendealingwithdisorderlypatrons
• Maintainingbasicandaccuraterecords,andotherreportsasneeded
• Exercisingsoundjudgment
• Recognizing unusual, hazardous or emergency situations and taking appropriate actions according to specified regulations