Transit Ambassador

City of Santa Fe Springs; Oakland (CA); On-site; USD 66,000 - 78,000; Full time

Benefits offered by this job

Medical Coverage

Dental Coverage

Vision Insurance

CalPERS Retirement

Paid time off

Free BART Passes

Job summary

San Francisco Bay Area Rapid Transit District (BART) invites applications for Transit Ambassadors to support a safe and equitable transit system across the Bay Area. You will engage with riders, provide information on schedules and policies, and promote courteous behavior while assisting with safety and security.

Ideal candidates will have strong communication skills, a customer-first mindset, and the ability to handle diverse situations with professionalism.

Qualifications

• High school diploma or GED required.
• 1 year of community service or similar experience interacting with diverse people.
• Must be able to work varying hours, including nights, weekends, and holidays.
• Valid California Driver’s License required; ability to drive District vehicles.
• Must pass extensive background checks and required trainings.

Responsibilities

• Rides BART trains on specified lines and monitors activities.
• Attends daily briefings to receive assignments.
• Interacts with the public to promote a safe and courteous travel environment; de-escalates conflicts.
• Aids in medical emergencies; provides information and first-aid as appropriate.
• Prepares incident reports and maintains records.
• Wears a body-worn camera and supports outreach efforts within the community.
• Collaborates with BART Police and staff to ensure coordinated responses.

Skills

Customer service

Communication

Public safety awareness

De-escalation

People skills

Education

High school diploma or GED

Tools

Office software

Job description

Marketing StatementRide BART to a satisfying career that lets you both: 1) make a difference to Bay Area residents, and 2) enjoy excellent pay, benefits, and employment stability. BART is looking for people who like to be challenged, work in a fast-paced environment, and have a passion for connecting riders to work, school and other places they need to go. BART offers a competitive salary, comprehensive health benefits, paid time off, and the CalPERS retirement program.

This is a BART Police Officers' Association (BPOA) represented position.

Job SummaryStep 1: $31.89/hourly to Step 5: $39.17/hourly (BPOA Hourly) Note: All external candidates will start at Step 1.

Reports ToSupervisor of Crisis Intervention & Outreach Programs

Current AssignmentAre you ready to contribute to a purpose-driven role focused on public service, accountability, and community engagement? Join the SF Bay Area Rapid Transit (BART) Police Department as a Transit Ambassador and play an essential role in supporting a safe and equitable transit system.

The San Francisco Bay Area Rapid Transit District (BART) is looking for dynamic, personable, and dedicated individuals to join our team as Transit Ambassadors. This role is crucial to ensuring a safe, comfortable, and efficient travel experience for all BART patrons. Transit Ambassadors act as a visible, approachable presence across the system, providing assistance, fostering positive interactions, and supporting the overall safety and well-being of our passengers.

As a Transit Ambassador, you will directly contribute to enhancing the public’s experience while traveling throughout the Bay Area's busiest transit system. If you have a passion for public service, community engagement, and safety, this is an exciting opportunity to make an impact every day.

The Most Qualified Candidates For This Position Will Have Highly Developed Competencies In The Following Areas, Which Will Be Reinforced With Related Work Experience And Will Be Clearly Articulated During The Selection Process.

• Customer Service Excellence: Act as a visible point of contact for passengers, providing information on schedules, fares, policies, and transit system operations. Assist with route navigation and address inquiries regarding BART services.
• Safety and Security Support: Help ensure the safety of passengers by monitoring station and platform activity, identifying potential hazards, and reporting suspicious or unsafe behavior to appropriate authorities.
• Public Education and Outreach: Engage with passengers to promote safe travel practices, BART services, and system updates. Offer educational materials and conduct outreach efforts to enhance the rider experience.
• Conflict Resolution: Address and de-escalate passenger concerns or complaints in a professional, calm, and customer-focused manner. Resolve issues quickly and effectively to maintain a positive environment for all riders.
• Collaboration with BART Police and Staff: Work closely with BART Police, station agents, and other BART personnel to ensure seamless operations and a coordinated response to incidents when necessary.

Examples of Duties

• Rides BART trains on specified lines at designated times to monitor activities.
• Punctually attends daily briefing meetings to receive assignments.
• Interacts and engages with BART personnel, the public, and others to establish an official presence and deter disruptive behavior from occurring within the BART system.
• Assists in medical emergencies on BART property by gathering information, providing logistical support, and/or providing first-aid as appropriate; summons medical response when needed.
• Provides various routine assistance to BART personnel; may operate various office equipment; gathers, maintains and retrieves records as directed; fills out forms and writes basic reports; enters data into appropriate computer database or application.
• Prepares written reports on incidents and provides to supervisor in a timely manner; documents other activities as specified by supervisor.
• Observes and reports any type of suspicious activity and/or behavior to the appropriate personnel; summons assistance as necessary and as appropriate.
• Works with management to perform outreach within the community and participate in departmental efforts including informational presentations.
• Participates in and successfully completes required training.
• Maintains transparency by wearing body-worn camera to video record contacts.
• May be required to operate District vehicles.

Minimum Qualifications

EducationPossession of a high school diploma, GED or recognized equivalent.

ExperienceOne (1) year of (full-time equivalent) community service or similar experience which involved interacting and engaging with people from a variety of backgrounds.

Other RequirementsMust be available and willing to work varying hours, nights, weekends, holidays and special events as scheduled; Must possess and maintain a valid California Driver’s License; Must be available to work under varied conditions, including inclement weather; Must complete required District training; Must wear designated attire as required by BART; Must undergo an extensive law enforcement background check.

• Principles and practices of effective customer service
• Methods and techniques of effective communication
• Current office procedures and practices, including the use of online computer equipment
• Applicable BART rules and safety regulations

• Reading, interpreting and following a variety of instructions
• Communicating effectively, both orally and in writing
• Remaining professional and courteous when dealing with disorderly patrons
• Maintaining basic and accurate records, and other reports as needed
• Exercising sound judgment
• Recognizing unusual, hazardous or emergency situations and taking appropriate actions according to specified regulations

The San Francisco Bay Area Rapid Transit District is an equal opportunity employer. Applicants shall not be discriminated against because of race, color, sex, sexual orientation, gender identity, gender expression, age (40 and above), religion, national origin (including language use restrictions), disability (mental and physical, including HIV and AIDS), ancestry, marital status, military status, veteran status, medical condition (cancer/genetic characteristics and information), or any protected category prohibited by local, state or federal laws. The BART Human Resources Department will make reasonable efforts in the examination process to accommodate persons with disabilities or for religious reasons. Please advise the Human Resources Department of any special needs in advance of the examination by emailing at least 5 days before your examination date at [e-mail].

Qualified veterans may be eligible to obtain additional veteran's credit in the selection process for this recruitment (effective Jan. 1, 2013). To obtain the credit, veterans must attach to the application a DD214 discharge document or proof of disability and complete/submit the Veteran's Preference Application no later than the closing date of the posting. For more information about this credit please go to the Veteran's Preference Policy and Application at www.bart.gov/jobs.

The San Francisco Bay Area Rapid Transit District (BART) prides itself in offering best in class benefits packages to employees of the District. Currently, the following benefits may be available to employees in this job classification.

• Medical Coverage (or $350/month if opted out)
• Dental Coverage
• Vision Insurance (Basic and Enhanced Plans Available)
• Retirement Plan through the CA Public Employees’ Retirement System (CalPERS)
• 2% @ 55 (Miscellaneous Members – Classic)
• 2% @ 62 (Miscellaneous Members – PEPRA)
• 3% @ 50 (Safety Members – Classic)
• 2.7% @ 57 (Safety Members – PEPRA)
• Reciprocity available for existing members of many other public retirement systems (see BART website and/or CalPERS website for details)
• Money Purchase Pension Plan (in-lieu of participating in Social Security tax)
• 6.65% employer contribution up to annual maximum of $1,868.65
• Deferred Compensation & Roth 457
• Sick Leave Accruals (12 days per year)
• Vacation Accruals (3-5 weeks based on time worked w/ the District)
• Holidays:
• Sworn Officers & Police Dispatchers: No floating holidays or observed holidays, but 6.6% pay differential provided above base pay rate
• Non-Sworn Staff: 9 observed holidays and 4 floating holidays
• Life Insurance may be available through employee union
• Survivor Benefits through BART
• Short-Term and Long-Term Disability Insurance may be available through employee union
• Flexible Spending Accounts: Health and Dependent Care
• Commuter Benefits
• Free BART Passes for BART employees and eligible family members.

Integrity is one of the BART Police Department's Core Values. Successful candidates must pass an extensive investigative background check. The pre‑employment background investigative phase may include the following:

• Criminal background check
• Psychological screening
• Successful completion of a polygraph exam
• Home visit Additionally, you may be required to provide the following documents:
• Naturalization/citizenship papers, birth certificates, school transcripts, proof of selective service (men only), DMV driving history documents, proof of automobile insurance, marriage, or divorce certificates (if applicable), and POST certificates (if applicable).