Transit Ambassador

Mass Transit magazine; California (MO); On-site; USD 44,000 - 54,000; Full time

Job summary

BART is seeking Transit Ambassadors to support a safe, welcoming travel experience across the Bay Area’s transit system.

Join a dynamic team focused on customer service, safety, and community outreach, collaborating with BART Police and staff to ensure smooth operations for riders.

Qualifications

• High school diploma or GED or equivalent.
• 1 year of full-time community service or similar experience interacting with diverse people.
• Must be able to work varied hours, including nights, weekends and holidays.
• Must possess and maintain a valid California driver's license.
• Must pass an extensive background check and related screenings.

Responsibilities

• Rides BART trains on specified lines and monitors activity.
• Provide information on schedules, fares, policies, and operations.
• Assist passengers, de‑escalate conflicts, and promote safety.
• Work with BART Police and staff to support operations.
• Participate in outreach and training as required.

Skills

Customer service

Safety awareness

Public outreach

Conflict resolution

Team collaboration

Education

High school diploma or GED

Job description

Salary Information

This is a BART Police Officers' Association (BPOA) represented position.

Salary Information

This is a BART Police Officers' Association (BPOA) represented position. Step 1: $31.89/hourly to Step 5: $39.17/hourly (BPOA Hourly). Note: All external candidates will start at Step 1.

Reports To

Supervisor of Crisis Intervention & Outreach Programs.

Current Assignment

Are you ready to contribute to a purpose-driven role focused on public service, accountability, and community engagement? Join the SF Bay Area Rapid Transit (BART) Police Department as a Transit Ambassador and play an essential role in supporting a safe and equitable transit system.

The San Francisco Bay Area Rapid Transit District (BART) is looking for dynamic, personable, and dedicated individuals to join our team as Transit Ambassadors. This role is crucial to ensuring a safe, comfortable, and efficient travel experience for all BART patrons. Transit Ambassadors act as a visible, approachable presence across the system, providing assistance, fostering positive interactions, and supporting the overall safety and well-being of our passengers.

As a Transit Ambassador, you will directly contribute to enhancing the public’s experience while traveling throughout the Bay Area's busiest transit system. If you have a passion for public service, community engagement, and safety, this is an exciting opportunity to make an impact every day.

The Most Qualified Candidates For This Position Will Have Highly Developed Competencies In The Following Areas, Which Will Be Reinforced With Related Work Experience And Will Be Clearly Articulated During The Selection Process.

• Customer Service Excellence: Act as a visible point of contact for passengers, providing information on schedules, fares, policies, and transit system operations. Assist with route navigation and address inquiries regarding BART services.
• Safety and Security Support: Help ensure the safety of passengers by monitoring station and platform activity, identifying potential hazards, and reporting suspicious or unsafe behavior to appropriate authorities.
• Public Education and Outreach: Engage with passengers to promote safe travel practices, BART services, and system updates. Offer educational materials and conduct outreach efforts to enhance the rider experience.
• Conflict Resolution: Address and de‑escalate passenger concerns or complaints in a professional, calm, and customer‑focused manner. Resolve issues quickly and effectively to maintain a positive environment for all riders.
• Collaboration with BART Police and Staff: Work closely with BART Police, station agents, and other BART personnel to ensure seamless operations and a coordinated response to incidents when necessary.

The selected candidate must demonstrate a work history reflecting reliability and dependability and may be required to provide copies of certificates, diplomas, or other documentation required by law, including proof of authorization to work in the United States, and pass a pre‑employment medical examination, which is specific to the essential job functions and requirements. Pre‑employment processing will also include an extensive background check, a credit check and successful completion of a polygraph exam. (Does not apply to current full‑time BART Police Department employees unless specific job requires additional evaluations).

If selected to proceed in the background investigative phase of the process, you will be asked to provide some essential documents. The following are some of the documents you may be asked to provide naturalization/citizenship papers, birth certificates, school transcripts, proof of selective service, DMV driving history documents, proof of automobile insurance, marriage or divorce certificates (if applicable), and POST certificates (if applicable).

• Rides BART trains on specified lines at designated times to monitor activities.
• Punctually attends daily briefing meetings to receive assignments.
• Interacts and engages with BART personnel, the public, and others to establish an official presence and deter disruptive behavior from occurring within the BART system.
• Assists in medical emergencies on BART property by gathering information, providing logistical support, and/or providing first‑aid as appropriate; summons medical response when needed.
• Provides various routine assistance to BART personnel; may operate various office equipment; gathers, maintains and retrieves records as directed; fills out forms and writes basic reports; enters data into appropriate computer database or application.
• Prepares written reports on incidents and provides to supervisor in a timely manner; documents other activities as specified by supervisor.
• Observes and reports any type of suspicious activity and/or behavior to the appropriate personnel; summons assistance as necessary and as appropriate.
• Works with management to perform outreach within the community and participate in departmental efforts including informational presentations.
• Participates in and successfully completes required training.
• Maintains transparency by wearing body‑worn camera to video record contacts.
• May be required to operate District vehicles.

Education

Possession of a high school diploma, GED or recognized equivalent.

Experience

One (1) year of (full‑time equivalent) community service or similar experience which involved interacting and engaging with people from a variety of backgrounds.

Other Requirements

Must be available and willing to work varying hours, nights, weekends, holidays and special events as scheduled.

Must possess and maintain a valid California Driver’s License.

Must be available to work under varied conditions, including inclement weather.

Must complete required District training.

Must wear designated attire as required by BART.

Must Undergo An Extensive Law Enforcement Background CheckKnowledge Of

• Principles and practices of effective customer service
• Methods and techniques of effective communication
• Current office procedures and practices, including the use of online computer equipment
• Applicable BART rules and safety regulations

Skill/Ability in

• Reading, interpreting and following a variety of instructions
• Communicating effectively, both orally and in writing
• Remaining professional and courteous when dealing with disorderly patrons
• Maintaining basic and accurate records, and other reports as needed
• Exercising sound judgment
• Recognizing unusual, hazardous or emergency situations and taking appropriate actions according to specified regulations