Transformer Solutions Technical Service Lead

Ultipro; Virginia; On-site; USD 83,000 - 103,000; Full time

Benefits offered by this job

Full benefits

Overtime eligible

Travel opportunities

Job summary

RESA Power is seeking a Technical Service Manager for Transformer Solutions to lead a team, cultivate client relationships, and drive profitability across locations. You will hire, train, and mentor technicians, schedule jobs, review quotes, and ensure safety and quality in all field activities.

Ideal candidates bring 5+ years of experience in heavy industrial or utility settings, strong leadership and communication skills, and a commitment to safety.

Qualifications

• Associate degree in related field or experience equivalency and a minimum of 5 years related experience.
• Knowledge of various industry standards such as: NETA, NEC, OSHA and NFPA.
• Prefer experience with MCC’s, Breakers, relay testing, etc. ortraining from the military (Army Prime Power, Air Force Electrical Power Production, NAVY or another related program).
• Thorough understanding of heavy industrial, utility, large commercial, renewable energy and ability to troubleshoot complex business issues.
• Must be able to work safely and adhere to all electrical safety procedures.
• Work may require flexible hours, weekends and holidays. Must be available for out-of-town work.
• Proven leadership and mentoring skills.
• Strong communication (written and oral).
• Able to meet deadlines and handle multiple tasks.
• Strong oral and written communication skills.
• Able to work with various people throughout the organization-Customer Focused.
• Focus on accuracy and efficiencies.
• For positions that utilize a company vehicle, will be required to have a valid driver’s license.

Responsibilities

• Responsible for day-to-day operations of assigned location and/or department. Provide solutions to local business topics (Customer concerns, employee question/concerns, facility issues, etc.)
• Responsible for hiring and training for direct reports. Conduct interviews, complete job reviews, set and review professional development goals for direct reports. Mentor and coach team of technicians; Audit performance quality and build training plans for direct reports. Ensure staff is motivated and productive.
• Schedule work of local team and coordinate schedules for larger jobs with other managers.
• Apply industry knowledge to offer technical / practical options to both internal and external customers; Prepare and review quotes; perform job walks as required; review test reports; audit field work for quality.
• Cultivate and maintain customer relationships with internal customers, external customers, and vendors. Conduct client communication in a highly customer service-oriented manner.
• Responsible for reviewing jobs to ensure the job meets or exceeds profitability goals.
• Work with VP, GM and/or GM to ensure continuous improvement strategic business initiatives are developed and implemented.
• Prepare variety of reports as assigned.
• Work with HSE to develop effective safety records and practices to minimize the Company’s exposure to potential risks.
• Work may require flexible hours, weekends, holidays, and night work to work, coordinate and/or communicate location business needs.
• All work and decisions shall be conducted in strict compliance of all regulatory law.
• Observe all safety rules and Best Practices; Follow all company policies and procedures.
• Maintain NETA certification and be willing to test up to the next level-Testing Division.
• Other duties as assigned.

Skills

Leadership

Mentoring

Communication

Customer focus

Safety compliance

Education

Associate degree or equivalent

Tools

MCCs

Breakers

Relay testing

Job description

RESA Power is seeking a Technical Service Manager for Transformer Solutions to lead a team, cultivate client relationships, and drive profitability across locations. You will hire, train, and mentor technicians, schedule jobs, review quotes, and ensure safety and quality in all field activities.

Ideal candidates bring 5+ years of experience in heavy industrial or utility settings, strong leadership and communication skills, and a commitment to safety.