Transformational Program AnalystBA REMOTE

CGS Business Solutions; Dallas (TX); Remote; USD 62,000 - 103,000; Full time

Job summary

CGS Business Solutions is seeking a Transformation Program Analyst/BA for a contract role to support a Servicing CRM system. You will gather requirements, translate them into actionable user stories, and collaborate with stakeholders and technical teams in an Agile environment.

Ideal candidates have a BA background, 2–4 years of experience, and familiarity with mortgage servicing. Strong communication and analytical skills are essential.

Qualifications

• Bachelor's degree in Business, Information Systems, Finance, or related field.
• 2–4 years as a business analyst or similar analytical role.
• Understanding of mortgage or lending servicing operations; reverse mortgage/HECM a plus.
• Experience writing business requirements, user stories, and process documentation.
• Familiar with Agile methodologies and tools like JIRA and Asana; basic SQL/Power BI is a plus.

Responsibilities

• Gather, document, and translate requirements from Servicing stakeholders.
• Map current and future state processes to identify improvements.
• Write user stories, acceptance criteria, and specs for development teams.
• Support backlog refinement with the product owner.
• Participate in Agile ceremonies: sprint planning, backlog grooming, demos, UAT.
• Assist with UAT and ensure features meet business needs.
• Develop clear UAT test scripts for servicing staff.
• Analyze data and build basic reports to track performance.
• Act as liaison between servicing and technical teams to align requirements.

Skills

Business analysis

Stakeholder engagement

Agile methodologies

Requirements gathering

SQL/Power BI basics

Education

Bachelor's degree in Business/IS/Finance

Tools

JIRA

Asana

Power BI

SQL

Job description

At CGS Business Solutions, we’re dedicated to helping skilled IT and business professionals take the next meaningful step in their careers. Whether you're exploring project-based consulting roles or seeking a long-term position, we connect you with opportunities that align with your expertise, your goals, and your growth trajectory.

Backed by deep industry insight and our proven TalentFlow™ Framework, we ensure every role we present is thoughtfully matched to your skills, passions, and career ambitions. If you're ready for a role that challenges you and moves your career forward, we’re currently partnering with leading organizations to fill the following opportunity:

Responsibilities

CGS is hiring for one of its nationwide Financial Services customers seeking a Transformation Program Analyst/BA to begin on a contract. The ideal candidate will service stakeholders and technical teams, gathering and documenting requirements and helping translate them into workable solutions within the enterprise’s Servicing CRM system.

Primary Job Duties:

• Gather, document, and translate business requirements from Servicing stakeholders
• Map current-state and future-state business processes and workflows to identify improvement opportunities.
• Write user stories, acceptance criteria, and functional specifications for development teams.
• Support the product backlog by helping refine and prioritize requirements with the product owner.
• Participate in Agile ceremonies including sprint planning, backlog grooming, demos, and user acceptance testing.
• Assist with UAT and validate that delivered features meet business requirements.
• Develop clear, comprehensive UAT test scripts that servicing staff can follow without technical assistance.
• Analyze operational data and build basic reports to track process performance and support decision-making.
• Act as a liaison between Servicing and technical teams to keep requirements clear and aligned.

Education, Training, and Experience:

• Bachelor’s degree in Business, Information Systems, Finance, or a related field.
• 2-4 years of experience as a business analyst or in a similar analytical role.
• Understanding of mortgage or lending servicing operations; reverse mortgage/HECM experience a plus.
• Experience writing business requirements, user stories, and process documentation.
• Working knowledge of Agile methodologies and tools like JIRA and Asana
• Basic SQL or reporting skills (e.g., Power BI) to support data analysis is a plus.
• Strong communication and stakeholder engagement skills across business and technical teams.
• Analytical, detail-oriented, and organized, with the ability to manage multiple priorities.

CGS Business Solutions is a nationally recognized leader in IT staffing and consulting, delivering top-tier talent across Applications, Cloud & Infrastructure, Cybersecurity, Data & AI, and Engineering. As a multi-year INC 5000 winner and one of California’s Best IT Recruitment Firms, we’re known for combining boutique-level service with enterprise-grade results.

We’re also proud to be named one of the Orange County Business Journal’s Fastest Growing Companies, earning the distinction for five consecutive years as we continue to expand into new markets across the U.S. Companies trust CGS to attract, engage, and retain elite technology talent—giving them the advantage they need to lead with confidence in a rapidly evolving digital landscape