Transformation Program Manager

Stefanini North America and APAC; Chicago (IL); Hybrid; USD 140,000 - 200,000; Full time

Benefits offered by this job

Hybrid work model

Career growth opportunities

Job summary

Stefanini Group in Chicago, IL is hiring a Transformation Program Manager (Order-to-Cash) for a hybrid work model. You will lead a global deductions program, aligning cross-functional teams across Finance, Sales, IT, and Operations to deliver integrated outcomes.

The role demands 10+ years of program management experience, strong governance, and expertise in O2C processes, automation, and data-driven decision making. Remote work is limited to Monday/Friday per policy.

Qualifications

• 10+ years in transformation and program management.
• 5+ years leading multi-workstream programs across regions.
• Strong knowledge of Order-to-Cash and deductions.
• Turn fragmented initiatives into one program with clear ownership.

Responsibilities

• Build an integrated program charter, roadmap, and milestone plan.
• Establish executive governance with clear decision rights and risks.
• Align global and regional leaders on scope and outcomes.
• Coordinate tech and process delivery across HighRadius, ERP, and data platforms.
• Maintain budgets, capacity, and delivery forecasts.
• Provide executive reporting on outcomes and benefits.

Skills

Transformation management

Program management

Executive communication

Stakeholder management

Order-to-Cash

Global delivery

Change management

Education

PgMP / PMP

Bachelor's degree

Tools

HighRadius

ERP integrations

AI/document processing

Job description

Stefanini Group is hiring!

Stefanini is looking for a Transformation Program Manager (Order-to-Cash) in Chicago, IL (Hybrid)

Call: [phone] / Email: [e-mail]

Open for W2 candidates only!

• Office location: 200 E Randolph St., Chicago, IL 60601 (Hybrid)
• Remote: Monday and Friday / Onsite: Tuesday, Wednesday, and Thursday: Candidates must be flexible to work between 7:30am and 6:00pm CST, with the most common schedule being 8:00am to 5:00pm CST.
• Work Location & Travel Location: Mexico City, Amsterdam, or Chicago

Responsibilities

Executive Summary: We are seeking an experienced Global Program Manager to bring multiple deductions initiatives together into one integrated, outcome-led program. The program spans three connected priorities: reducing incoming deductions, resolving deductions faster, and reducing financial leakage through improved recovery. This senior program leadership role will align global and regional stakeholders around one roadmap, governance model, and benefits framework, connecting process improvement, technology, data, policy, and organizational change.

About the Role: The Program Manager will own integrated planning, governance, delivery oversight, and benefits tracking for the global Deductions Program. You will turn initiatives at different stages of maturity into a coordinated execution plan with clear accountability, sequencing, dependencies, and resource requirements. Working across GBS, Finance, Sales, Customer Supply Chain, IT, data teams, and external partners, you will challenge fragmented approaches and enable timely decisions without relying on direct reporting authority. This is not a standalone IT project manager or deductions operations role: initiative owners remain accountable for their workstream delivery, functional decisions, and operational results, while you lead integration and drive delivery of agreed program outcomes. Global standards and regional deployment plans must reflect local requirements; North America‑specific targets in the current program baseline must remain distinct from global commitments. schedule.

Key Responsibilities

• Build and maintain one integrated program charter, roadmap, milestone plan, and critical path across deduction prevention, faster resolution, and leakage reduction; reconcile overlapping initiatives and dependencies rather than manage them as disconnected projects.
• Establish executive steering and cross‑functional working governance, clear decision rights, named initiative owners, and disciplined risk, issue, dependency, and decision management; close ownership gaps and elevate decisions with options and business impact.
• Align global and regional leaders on program scope, priorities, operating‑model changes, and measurable outcomes; secure resource commitments and resolve competing business and technology priorities through agreed governance.
• Integrate root‑cause prevention efforts across pricing and allowances, quantity discrepancies, fees and fines, product master data, and system reason‑code integrity, connecting Lean Six Sigma analysis with business‑owned corrective actions.
• Coordinate technology and process delivery across HighRadius, Compass, and GFIN, including under‑tolerance automation, the deduction resolution interface, Project Shield, and AI‑enabled document parsing; integrate requirements, testing, release readiness, cutover, and stabilization with accountable delivery leads.
• Maintain an integrated view of business cases, budgets, capacity, vendor commitments, and delivery forecasts; recommend sequencing and scope trade‑offs based on value, readiness, risk, and available resources, with changes approved through governance.
• Connect recovery policy, write‑off controls, deduction playbooks, supply‑chain validation, and third‑party recovery activities into a coherent leakage‑reduction plan, preserving functional approval authority and avoiding duplicate effort or double‑counted benefits.
• Anticipate and manage cross‑workstream risks, including interface failures, data quality, unresolved ownership, technology delays, operational capacity, and adoption readiness; drive mitigations and recovery plans with accountable owners.
• Provide concise, decision‑ready executive reporting covering outcomes, benefits, milestones, financial outlook, dependencies, risks, and required interventions; partner with data teams to replace fragmented manual reporting with a trusted program performance view.
• Lead integrated change and deployment planning with regional and functional owners, covering standardized ways of working, Sales onboarding, training, business readiness, and operational handover; scale proven solutions while accommodating justified local requirements.
• Agree baselines, metric definitions, regional targets, and benefit owners with Finance and operational leaders; track incoming deduction ratio, resolution cycle time, automation, productivity, recovery, and leakage. Validate benefits against the approved baseline.

What Success Looks Like (First 1–3 Months)

• One approved program roadmap connects all three outcome pillars, with named initiative and benefit owners, agreed regional scope, resource commitments, and active dependency and decision management.
• Executive and working governance consistently resolves cross‑functional trade‑offs; ownership and reporting gaps are closed, and a trusted dashboard links delivery progress to validated financial and operational outcomes.
• Prioritized process, platform, integration, and data improvements are delivered against agreed milestones, with business readiness, effective controls, stable operations, and clear handover to accountable teams.
• Finance‑validated results demonstrate progress against agreed regional baselines and targets for fewer incoming deductions, faster resolution, greater automation and productivity, and reduced leakage; proven improvements have a clear global scaling and adoption plan.

Job Requirements

Qualifications

• Substantial progressive experience in transformation and program management, typically 10+ years overall, including at least 5 years leading complex, multi‑workstream programs across countries and functions; demonstrated accountability beyond project coordination or status reporting.
• Proven delivery of integrated business and technology transformation with measurable financial and operational benefits, including executive governance, dependency management, resource planning, budget oversight, and benefits realization.
• Strong working knowledge of Order‑to‑Cash / Invoice‑to‑Cash and customer deductions, including trade and non‑trade claims, validation, dispute resolution, recovery, write‑offs, and the links to pricing, Sales Finance, and Customer Supply Chain.
• Ability to turn fragmented initiatives into one executable program with clear ownership, critical path dependencies, realistic sequencing, regional deployment plans, and traceability from business outcomes to delivered capabilities.
• Credibility with senior global and regional leaders; strong influencing, negotiation, and conflict resolution skills, with the judgment to challenge assumptions, secure commitments, and elevate effectively in a matrix environment.
• Strong analytical and financial acumen: able to scrutinize business cases, distinguish cash recovery from productivity and prevention benefits, validate baselines, and build reliable performance reporting without double counting.
• Excellent executive communication and facilitation skills, translating complex operational and technology issues into concise recommendations, clear decisions, and accountable actions across regions and time zones.
• Practical understanding of enterprise system integrations, data quality, automation, testing, and change adoption; able to challenge business and technical delivery plans without needing to be a solution architect or hands‑on developer.

Preferred Qualifications

• Experience with HighRadius or comparable deductions and receivables platforms, ERP interfaces, trade‑spend processes, and customer‑level deduction analytics.
• Experience applying AI‑enabled document processing, automation, and analytics to finance operations, with appropriate validation, controls, and operational adoption.
• Program or project management certification such as PgMP, PMP, or MSP; Lean Six Sigma qualification and experience combining structured program governance with Agile delivery.
• Experience coordinating technology vendors, implementation partners, and recovery providers within a single business‑led delivery and value‑realization framework.
• Experience in global GBS or shared‑services transformation and consumer goods or similarly complex customer environments, balancing global standards with regional operating requirements.

Listed salary ranges may vary based on experience, qualifications, and local market.

Stefanini takes pride in hiring top talent and developing relationships with our future employees. Our talent acquisition teams will never make an offer of employment without having a phone conversation with you. Those face‑to‑face conversations will involve a description of the job for which you have applied. We also speak with you about the process including interviews and job offers.

About Stefanini Group

The Stefanini Group is a global provider of offshore, onshore, and nearshore outsourcing, IT digital consulting, systems integration, application, and strategic staffing services to Fortune 1000 enterprises around the world. Our presence is in countries like the Americas, Europe, Africa, and Asia, and more than four hundred clients across a broad spectrum of markets, including financial services, manufacturing, telecommunications, chemical services, technology, public sector, and utilities. Stefanini is a CMM level 5, IT consulting company with a global presence. We are a CMM Level 5 company.