Transformation Director

QuadSci; United States; Remote; USD 180,000 - 280,000; Full time

Benefits offered by this job

Equity

Remote-first culture

Travel for onboarding & events

Job summary

QuadSci is seeking a Transformation Director, a high-impact, customer-facing leadership role that bridges AI promise and real-world value. You will own onboarding, deployment, and expansion with C-suite stakeholders, partnering with product teams to translate customer needs into new features and measurable outcomes.

You will lead cross-functional teams across data, product, and business stakeholders, ensuring trust, adoption, and sustained value through structured milestones and executive

Qualifications

• 5+ years in a customer-facing delivery, implementation, or transformation role in B2B SaaS.
• Experience delivering or managing AI/ML or analytics products inside enterprise customers.
• Strong executive presence: comfortable presenting to CCOs, CROs, and RevOps leadership.
• Background in GTM technology (Gainsight, Clari, Salesloft, Gong) is a significant plus.
• Ability to manage complex, multi-threaded implementations across data, product, and business stakeholders.
• Bias toward clarity and ability to simplify complexity for customers.
• Startup mentality and willingness to build the playbook as you run it.

Responsibilities

• Lead onboarding objectives and timelines.
• Drive onboarding plans using pilot tracker and milestones.
• Bridge between customer and product team for feature requests.
• Own weekly cadences and readouts of cohorts and AI performance.
• Educate stakeholders on ML model performance for expansion and churn risk.
• Ensure AI agents reflect customer context to build trust.
• Build and execute adoption plans with customer leaders and enablement teams.
• Track value realization and empower customer champions.

Skills

Customer-facing

AI/ML delivery

Executive presence

Multi-stakeholder leadership

Change management

Product delivery

Startup mindset

Tools

Gainsight

Clari

Salesloft

Gong

Job description

QuadSci is an AI company that orchestrates intelligence for revenue and customer success teams. We partner closely with leading GTM platforms, including Gainsight, Clari, and Salesloft, to help enterprise companies drive expansion and retention through AI-powered insights and agents. Having recently completed our Series A, we are growing fast and building the team that will take us to the next level.

The Role

The Transformation Director is QuadSci's most customer-facing delivery role. You are the bridge between the promise of AI and its real-world impact for our customers. From initial onboarding through production deployment, you own the customer's journey. You will be ensuring our AI is adopted, trusted, and driving measurable business value. This is not a traditional Customer Success role. You will operate at the intersection of enterprise change management, AI product delivery, and executive relationship management.

What You'll Own

Onboarding & Delivery

• Lead goals and system validation to ensure full alignment on onboarding objectives and timelines
• Drive onboarding plans using our pilot tracker, setting milestones and scheduling executive readouts early
• Serving as a bridge between customer and the product team to translate customer requests to new features and product enhancements

Trust & Conversion

• Own weekly cadences and incremental readouts of Cohorts, Growth AI performance, and full application rollout
• Educate and prove ML model performance for both Expansion Opportunity identification and Churn Risk prediction to key stakeholders
• Ensure AI agents are calibrated to reflect customer business context well enough to ensure trust with the customer

Expansion & Retention

• Build and execute adoption plans with customer leaders, ops teams, and enablement teams
• Track value realization quarter over quarter, equipping customer champions with evidence to evangelize internally

What We're Looking For

• 5+ years in a customer-facing delivery, implementation, or transformation role - ideally in B2B SaaS
• Experience delivering or managing AI/ML or analytics products inside enterprise customers
• Strong executive presence: comfortable presenting to CCOs, CROs, and RevOps leadership
• Background in GTM technology (Gainsight, Clari, Salesloft, Gong, or similar) is a significant plus
• Ability to manage complex, multi-threaded implementations across data, product, and business stakeholders
• A bias toward clarity because you simplify complexity and keep customers confident through ambiguity
• Startup mentality: you build the playbook as you run it

Why QuadSci

• Series A-backed company at a critical inflection point. Your work directly shapes how we scale.
• Deep partner ecosystem with Gainsight, Clari, and Salesloft gives you an immediate network and warm customer base.
• Speed is a core value as we believe moving fast creates exponential enterprise value
• Competitive compensation, equity, and a team that is genuinely building something new in the AI space

Location

Remote-first with travel expected for key customer onboardings, partner events, and quarterly team summits.

At QuadSci, we believe equal opportunity fuels innovation and strengthens our culture. We actively welcome candidates from all backgrounds and are committed to creating an environment where everyone can thrive on the merits of their efforts and outcomes.