Transformation & Continuous Improvement Specialist

Iron Mountain; Dallas (TX); Hybrid; USD 108,000 - 143,000; Full time

Benefits offered by this job

Hybrid environment

Competitive compensation

Health & retirement plans

Continuous learning

Job summary

Iron Mountain is seeking a Transformation & Continuous Improvement Specialist to join its Digital Business Unit Delivery Transformation & Innovation team in a hybrid Dallas area role. Lead end-to-end transformation initiatives modernizing global service delivery and champion Generative AI adoption and intelligent automation to improve productivity and customer experience.

The candidate will design scalable workflows, manage change across teams, embed controls, and drive measurable

Qualifications

• 8+ years of experience in continuous improvement, operational excellence, digital transformation, or strategy consulting.
• Experience implementing AI, automation, analytics, and digital platforms in high-volume service delivery.
• Lean Six Sigma certification and experience with BPO or IDP.

Responsibilities

• Lead transformation initiatives using Lean Six Sigma, analytics and automation to boost performance.
• Design scalable service models with standardized workflows and governance.
• Deploy intelligent automation: Generative AI, robotics, IDP.
• Drive change and adoption with cross-functional teams.
• Strengthen operational resilience with risk controls and standard work.

Skills

Lean Six Sigma

AI & Automation

Analytics

Digital Transformation

Change Management

Cross-functional Leadership

Education

Bachelor’s degree

Job description

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let’s start the conversation.

Iron Mountain is seeking a vision-driven Transformation & Continuous Improvement Specialist to join our Digital Business Unit Delivery Transformation & Innovation team.

In this role, you will have the opportunity to redefine operational excellence by leading end-to-end transformation initiatives that modernize our global service delivery. You’ll champion the adoption of emerging technologies like Generative AI and intelligent automation, turning innovative ideas into scalable realities that directly enhance our productivity and customer experience. Here, your expertise in process optimization will challenge the status quo and help build the resilient, tech-enabled foundation of our future.

What You’ll Do (Responsibilities)

In this role, you will:

• Lead transformation initiatives: Identify, design, and execute process improvements using Lean Six Sigma, analytics, and automation to drive operational performance.
• Design scalable service models: Architect standardized workflows, governance structures, and platform-based delivery models for new customer implementations and operational expansion.
• Deploy intelligent automation: Prioritize and implement high-value use cases for Generative AI, robotics, and Intelligent Document Processing (IDP).
• Drive change and adoption: Partner with cross-functional teams to manage change, ensuring new technologies and processes deliver measurable business benefits.
• Strengthen operational resilience: Embed risk management, compliance controls, and standard work practices into all transformation efforts.

What You’ll Bring (Skills & Qualifications)

The ideal candidate will have:

• 8+ years of experience in continuous improvement, operational excellence, digital transformation, or strategy consulting.
• Strong knowledge of implementing AI, automation, analytics, and digital platforms within high-volume service delivery environments.
• Proven ability in leading complex change management initiatives and influencing cross-functional stakeholders.
• Lean Six Sigma certification and experience with business process outsourcing (BPO) or intelligent document processing (IDP).
• A Bachelor’s degree, eligibility to obtain and maintain a U.S. Government security clearance, and the ability to travel up to 50%.

What We Offer (Benefits):

• Location: Dallas, TX or Freehold, NJ (Hybrid environment)
• Competitive compensation and benefits aligned with experience.
• Flexible work options/alternative work options to support work–life balance.
• Comprehensive health, wellness, and retirement plans.
• Opportunities for continuous learning and professional growth.

Ready to turn innovative ideas into measurable impact? Apply today and help us shape the future of information management.

Reasonably expected salary range: $107,500.00 - $143,300.00

Please note that an employee's starting salary may vary based on a variety of factors. WhereState, Municipal, Provincial, Territorial or other legal minimum wages exceed the federal minimum wage, employees are entitled to the higher rate.

Category: Project/Program Management Group