Transformation Consultant, Professional Services

Reuters; New York (NY); Hybrid; USD 74,000 - 138,000; Full time

Job summary

Reuters is seeking a Senior AI Transformation Consultant in Professional Services to lead AI-enabled workflow transformations for CoCounsel and Thomson Reuters solutions. You will design AI-enabled processes, run discovery sessions, and drive adoption with legal, tax, and trade teams while measuring impact.

You will work with Sales, AI engineers, enablement specialists, and product teams across the client lifecycle, ensuring delivery within scope and delivering measurable value.

Qualifications

• Bachelor's degree in a related field; advanced degree or certifications preferred.
• 5+ years in professional services, consulting, transformation, or enterprise-technology delivery.
• Experience leading defined customer engagements or workstreams within scope, timelines, and commercial expectations.
• Experience assessing professional workflows and enabling technology-enabled outcomes.

Responsibilities

• Independently lead defined transformation engagements or bounded workstreams across the lifecycle, managing plans and client communication.
• Conduct targeted discovery through interviews, workshops, surveys, and usage data; synthesize diagnoses and next steps.
• Map current and future-state workflows and develop practical plans for changes, adoption, risks, and success metrics.
• Capture baselines, analyze evidence, and prepare precise reporting on data support.
• Identify adoption barriers and implement practical recovery actions.
• Support responsible-use controls and review steps for priority use cases.
• Collaborate with AI engineers to translate technical possibilities into usable workflows.
• Ensure quality and credibility of work and share learnings as reusable assets.

Skills

Workshop facilitation

Change management

Analytical thinking

Clear communication

Cross-functional delivery

Education

Bachelor's degree in Law, Business, Organizational Transformation, Computer Science, or related field

Advanced degree or relevant certifications preferred

Job description

**Senior AI Transformation Consultant, Professional Services***Focus: AI Transformation Services for CoCounsel and Thomson Reuters solutions* Giving a legal, tax, or trade team access to AI is the easy part. The real work is changing how the work gets done — and proving it made a difference.As a Senior AI Transformation Consultant, you will lead that work hands on: finding the workflows worth changing, designing how they should run with AI, getting people to genuinely use them, and measuring what it delivers - with CoCounsel Legal and CoCounsel for Tax and Trade at the center. You’ll work embedded with client teams, alongside Sales, our AI engineers, enablement specialists, and product teams, from the first client conversation through rollout and measured value.**Key Responsibilities:**In this opportunity as Senior AI Transformation Consultant, Professional Services, you will:· Independently lead defined transformation engagements or bounded workstreams across the lifecycle, managing plans, workstreams, and client communication.· Conduct targeted discovery through interviews, workshops, surveys, usage information, and operational measures; synthesize clear diagnoses, priority workflows, and next-step decisions.· Map current and future-state workflows and develop practical, scoped plans for targeted changes, activation, adoption, risks, dependencies, and success measures.· Capture baselines, analyze quantitative and qualitative evidence, and prepare reporting that is precise about what the data does and does not support.· Identify adoption barriers—including workflow fit, confidence, risk concerns, or unclear ownership—and put practical recovery actions in place.· Support fit-for-purpose responsible-use controls, including review steps, quality checks, and clear accountability for priority use cases.· Work alongside forward deployed AI engineers as they build against the customer’s real systems and data, translating what is technically possible into workflow designs people will actually use.· Own the quality and credibility of your work, bring the hard calls to a Principal Consultant early, and turn what you learn in the field into methods the team can reuse.**Required Qualifications:**You’re a fit for the Senior AI Transformation Consultant, Professional Services role if you have:· Bachelor’s degree in Law, Business, Organizational Transformation, Computer Science, or a related field; advanced degree or relevant certifications preferred.· 5+ years in professional services, consulting, transformation, change management, or complex AI or enterprise-technology delivery, subject to HR leveling.· Experience independently leading defined customer engagements or workstreams within agreed scope, timelines, and commercial expectations.· Experience assessing professional workflows and contributing to targeted workflow and operating changes that support technology-enabled outcomes.· Strong workshop facilitation and stakeholder-management skills across business, legal, operational, technology, and end-user groups.· Analytical ability to interpret quantitative and qualitative evidence, establish success measures, and recommend clear next actions.· Understanding of change, adoption, AI capabilities and limitations, and responsible-use considerations in professional workflows.· Clear communication and structured-writing skills, sound judgment in ambiguity, and a collaborative approach to cross-functional delivery.**Preferred Qualifications:**· Experience with AI-enabled legal, tax, trade, risk, compliance, or other regulated professional workflows.· Experience using customer evidence to develop recommendations or contributing to reusable consulting assets.· Relevant change, process-improvement, project-management, or responsible-AI certification. #LI-D2E**What’s in it For You?*** **Flexibility & Work-Life Balance:** Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.* **Career Development and Growth:** By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.* **Industry Competitive Benefits:** We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.* **Culture:** Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.* **Social Impact:** Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.* **Making a Real-World Impact:** We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan.Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The base compensation range varies across locations.For any eligible US locations, unless otherwise noted, the base compensation range for this role is $74,200 USD - $137,800 USD.Base pay is positioned within the range based on several factors including an individual’s knowledge, skills and experience with consideration given to internal equity. Base pay is one part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs.This role may also be eligible for an Annual Bonus based on a combination of enterprise and individual performance.This job posting will close 12/31/2026.