Transfer Specialist

Service Corporation International; Knoxville (TN); On-site; USD 35,000 - 48,000; Full time

Job summary

Service Corporation International in Knoxville requires a dependable driver to perform first-call transfers of the deceased, operating company vehicles safely and following applicable laws and company policies. You will follow chain-of-custody procedures, support families with sensitivity, and manage necessary paperwork across transfers to airports or funeral homes.

The role involves entering event information into our proprietary software, lifting up to 75 pounds, and working weekends/night

Qualifications

• High School Diploma or equivalent required.
• Valid state driver's license with clean record.
• At least 1 year in courier or driver role with customer interaction.
• Ability to work weekends, nights, and holidays as needed.
• Physically capable of lifting up to 75 pounds regularly.

Responsibilities

• Safely drives company vehicles for first-call transfers in compliance with laws and policies.
• Coordinate with responders, hospital staff, and facilities per procedures.
• Interact with families with sensitivity during home transfers and maintain discretion.
• Enter deceased event information into proprietary software per procedures.
• Transport caskets to airports, care centers, or funeral homes and assist as needed.

Skills

Customer interaction

Schedule flexibility

Ability to lift 75 pounds

On-call weekends nights

Safe driving

Education

High School Diploma

Tools

Proprietary software

Job description

Our associates celebrate lives. We celebrate our associates.

Job Responsibilities

Transfers

• Safely drives company owned professional vehicles to perform “first call” transfer of deceased in accordance with local and state/provincial laws as well as company policies and procedures. Follows processes for chain-of-custody, paperwork, and deceased identification
• Cooperates with first responders, Coroner, hospital staff, or Senior Living facility and accommodate their processes and procedures
• For home transfers, courteously and professionally interacts with bereaved family members; exhibits sensitivity to environment; minimizes conversation. Follows company procedures in transferring soiled garments, bedding, or other materials; leaves a warm and courteous first impression
• Enters deceased event information into proprietary software according to company procedures
• Transports caskets to airports, care centers, or funeral homes; assists with moving caskets

Vehicle Maintenance

• Washes, vacuums, and cleans vehicles ensuring vehicle is presentable
• Fuels vehicles as necessary
• Follows safety guidelines and expenditure processes
• Maintains personal protective and transfer supplies in vehicles including cleaning products
• Identifies vehicle engine or operating issues to management; drives vehicles for repair or inspection

Minimum Requirements

Education

• High School Diploma or equivalent

Licenses

• Current state/province issued driver’s license with an acceptable driving record

Experience

• At least one (1) year work experience as a courier, driver; with direct customer interaction strongly preferred

Knowledge, Skills And Abilities

• Ability work schedule to support business needs including weekends and nights
• Ability to work on-call weekends, nights and holidays rotation
• Ability to lift up to 75 pounds regularly and up to 100 pounds occasionally; push/pull up to 200 pounds
• Ability to drive in hazardous, heavy traffic, and weather conditions
• Basic computer skills required

WORK CONDITIONS

Work Environment

• Work indoors and or outdoors during all seasons and weather conditions
• Local and/or multiple location traveling required
• Comply with Field dress code policy

Work Postures

• Frequent, continuous periods of time standing, up 6 hours per day
• Climbing stairs to access buildings frequently

Physical Demands

• Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage
• Lifting, pushing, pulling up to 75 pounds

Work Hours

• Working beyond “standard” hours as the need arises
• Local travel up to 100% using company vehicle

Postal Code: 37920

Category (Portal Searching): Operations

Job Location: US-TN - Knoxville