Transfer Specialist

S.E. Combined Services of Florida; Houston (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

S.E. Combined Services of Florida is seeking a Transfer Specialist to manage the care, removal, and transport of deceased. You will coordinate with families and teams, and drive company vehicles in compliance with local laws and company policies.

The role requires a high school diploma, a valid driver’s license, and at least one year of courier/driver experience with direct customer contact. A professional appearance and sensitivity are essential for effective family interactions.

Qualifications

• High School Diploma or equivalent.
• Current state driver’s license with acceptable driving record.
• At least 1 year of courier/driver experience with direct customer interaction preferred.
• Ability to work weekends, nights, and holidays on a rotation.
• Ability to lift up to 75 pounds regularly and up to 100 pounds occasionally; push/pull up to 200 pounds.
• Basic computer skills required.

Responsibilities

• Safely drives company vehicles to perform first-call transfer of deceased in accordance with laws and company policies.
• Follows chain-of-custody, paperwork, and deceased identification procedures.
• Cooperates with first responders, hospital staff, or care facilities; respects families and protocols.
• Interact with bereaved family members courteously during home transfers; maintain sensitivity.
• Enter deceased event information into proprietary software per procedures.
• Transport caskets to airports, care centers, or funeral homes; assist with moving caskets.

Skills

Customer interaction

Driving

Safety awareness

Lift 75 lbs

On-call weekends

Education

High School Diploma

Job description

Our associates celebrate lives. We celebrate our associates.

The Transfer Specialist is responsible for the care, removal, and transport of deceased. This position will collaborate with other team members as required to ensure processes and procedures remain in compliance. Safely and courteously drive company owned vehicles. Maintains company vehicles cleanliness. Professional appearance and business suit required when in contact with families; casual attire for vehicle maintenance.

JOB RESPONSIBILITIES

Transfers

• Safely drives company owned professional vehicles to perform "first call" transfer of deceased in accordance with local and state/provincial laws as well as company policies and procedures.
• Follows processes for chain-of-custody, paperwork, and deceased identification
• Cooperates with first responders, Coroner, hospital staff, or Senior Living facility and accommodate their processes and procedures
• For home transfers, courteously and professionally interacts with bereaved family members; exhibits sensitivity to environment; minimizes conversation. Follows company procedures in transferring soiled garments, bedding, or other materials; leaves a warm and courteous first impression
• Enters deceased event information into proprietary software according to company procedures
• Transports caskets to airports, care centers, or funeral homes; assists with moving caskets

Vehicle Maintenance

• Washes, vacuums, and cleans vehicles ensuring vehicle is presentable
• Fuels vehicles as necessary
• Follows safety guidelines and expenditure processes
• Maintains personal protective and transfer supplies in vehicles including cleaning products
• Identifies vehicle engine or operating issues to management; drives vehicles for repair or inspection

minimum Requirements

Education

High School Diploma or equivalent

Licenses

Current state/province issued driver's license with an acceptable driving record

Experience

At least one (1) year work experience as a courier, driver; with direct customer interaction strongly preferred

Knowledge, Skills and Abilities

• Ability work schedule to support business needs including weekends and nights
• Ability to work on-call weekends, nights and holidays rotation
• Ability to lift up to 75 pounds regularly and up to 100 pounds occasionally; push/pull up to 200 pounds
• Ability to drive in hazardous, heavy traffic, and weather conditions
• Basic computer skills required

WORK CONDITIONS

Work Environment

Work indoors and or outdoors during all seasons and weather conditions. Local and/or multiple location traveling required. Comply with Field dress code policy.

Work Postures

Frequent, continuous periods of time standing, up 6 hours per day. Climbing stairs to access buildings frequently

Physical Demands

Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage. Lifting, pushing, pulling up to 75 pounds

Work Hours

Working beyond "standard" hours as the need arises. Local travel up to 100% using company vehicle

Postal Code: 77016

Job Location: US-TX - Houston

Category (Portal Searching): Operations