Transfer Specialist

Service Corporation International; Falls Church (VA); On-site; USD 42,000 - 56,000; Full time

Job summary

Service Corporation International seeks a Transfer Specialist to safely care for and transport deceased individuals. The role involves driving company vehicles, maintaining cleanliness, and interacting with families with professionalism.

The position requires a high school diploma, a valid driver's license, and the ability to lift up to 75 pounds. Weekend and night shifts may be required as part of support to families. Local travel and on-call duty are expected.

Qualifications

• High School Diploma or equivalent required.
• Current state driver’s license with acceptable driving record.
• Experience as courier or driver with customer contact preferred.

Responsibilities

• Transfer deceased safely and professionally to transfer locations.
• Drive company vehicles and ensure cleanliness and readiness.
• Follow chain-of-custody and paperwork procedures.
• Interact with families with sensitivity and discretion.
• Maintain vehicle readiness, perform basic maintenance and fueling.
• Enter transfer information in company software according to policy.

Skills

Customer service

Flexibility

Communication

Education

High school diploma

Valid driver’s license

Clean driving record

Tools

Proprietary software

Job description

Our associates celebrate lives. We celebrate our associates. The Transfer Specialist is responsible for the care, removal, and transport of deceased. This position will collaborate with other team members as required to ensure processes and procedures remain in compliance. Safely and courteously drive company owned vehicles. Maintains company vehicles cleanliness. Professional appearance and business suit required when in contact with families; casual attire for vehicle maintenance.

JOB RESPONSIBILITIES

• Transfers Safely drives company owned professional vehicles to perform “first call” transfer of deceased in accordance with local and state/provincial laws as well as company policies and procedures.
• Follows processes for chain-of-custody, paperwork, and deceased identification
• Cooperates with first responders, Coroner, hospital staff, or Senior Living facility and accommodate their processes and procedures
• For home transfers, courteously and professionally interacts with bereaved family members; exhibits sensitivity to environment; minimizes conversation.
• Follows company procedures in transferring soiled garments, bedding, or other materials; leaves a warm and courteous first impression
• Enters deceased event information into proprietary software according to company procedures
• Transports caskets to airports, care centers, or funeral homes; assists with moving caskets
• Vehicle Maintenance Washes, vacuums, and cleans vehicles ensuring vehicle is presentable
• Fuels vehicles as necessary
• Follows safety guidelines and expenditure processesMaintains personal protective and transfer supplies in vehicles including cleaning products
• Identifies vehicle engine or operating issues to management; drives vehicles for repair or inspection minimum

Requirements

• Education: High School Diploma or equivalent
• Licenses: Current state/province issued driver’s license with an acceptable driving record
• Experience: At least one (1) year work experience as a courier, driver; with direct customer interaction strongly preferred
• Knowledge, Skills and Abilities: Ability work schedule to support business needs including weekends and nights
• Knowledge, Skills and Abilities: Ability to work on-call weekends, nights and holidays rotation
• Knowledge, Skills and Abilities: Ability to lift up to 75 pounds; push/pull up to 200 pounds
• Knowledge, Skills and Abilities: Ability to drive in hazardous, heavy traffic, and weather conditions
• Knowledge, Skills and Abilities: Basic computer skills required

WORK CONDITIONS

• Work Environment: Work indoors and or outdoors during all seasons and weather conditions
• Work Environment: Local and/or multiple location traveling required
• Work Environment: Comply with Field dress code policy
• Work Postures: Frequent, continuous periods of time standing, up 6 hours per day
• Work Postures: Climbing stairs to access buildings frequently
• Physical Demands: Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage
• Physical Demands: Lifting, pushing, pulling up to 75 pounds
• Work Hours: Working beyond “standard” hours as the need arises
• Work Hours: Local travel up to 100% using company vehicle
• Postal Code: 22042
• Category (Portal Searching): Operations
• Job Location: US-VA - Falls Church

Who we are. What we do. We are a company committed to supporting families at difficult times. Nowhere will you find a group of caregivers and teams more passionate about the work they do or more invested in the well-being of the families they serve. The Dignity Memorial name is a symbol of trust and a mark of excellence. As the largest provider of funeral, cemetery and cremation services in North America, we're dedicated to celebrating the life and legacy of every loved one with professionalism, compassion and attention to detail that is second to none.

"SCI" refers to Service Corporation International and its affiliates. Equal Opportunity Employer, M/F/D/V SCI Shared Resources, LLC is committed to an inclusive, barrier-free recruitment and selection process. On request, we will seek to provide appropriate accessibility options to all applicants with disabilities.