Transfer Park Services Attendant – Lake Chabot

East Bay Regional Park District; Castro Valley (CA); On-site; USD 36,000 - 48,000; Full time

Job summary

East Bay Regional Park District seeks an entry-level Visitor Services Assistant to greet park visitors, provide information, collect fees, and support daily kiosk operations. The role includes cash handling, customer service, and reporting duties in a busy, outdoor setting.

The position emphasizes public interaction, safety, and accurate record-keeping, with opportunities to learn about park operations and guest services across Lake Chabot and surrounding areas.

Qualifications

• Education: Completion of the twelfth grade.
• Experience: Six months of paid experience handling cash and providing quality customer service.
• License or Certificate: Valid Class C California Driver's License is required.

Responsibilities

• Provide visitor services and information.
• Collect visitor fees and operate the kiosk.
• Answer phones and respond to complaints.
• Maintain logs and reports; balance cash and prepare deposits.
• Assist with memberships, reservations, events, and special activities.

Skills

Customer service

Cash handling

Public interaction

Communication

Education

High school diploma

Job description

The Position

This position is located at Lake Chabot, in Castro Valley, CA

ELIGIBILITY:

Per Article 21.1(e) of the AFSCME Agreement, an employee who has transferred is precluded from transferring again for 6 months. All new employees are ineligible for voluntary transfer during their probationary period. All employees who transfer to or are hired in positions of longer or shorter duration are ineligible to transfer within 6 months of the effective date of such change.

The names of those requesting transfer will be given to the appropriate hiring supervisor or manager after the deadline. All job postings are full-time, 12-month positions, unless otherwise noted.

GENERAL FUNCTION

Class specifications are intended to present a descriptive list of the range of duties performed by employees in the class. Specifications are not intended to reflect all duties performed within the job.

GENERAL FUNCTION:

Under supervision, provides varied visitor services; collects visitor fees and charges; performs unskilled maintenance within the immediate area of a kiosk; and performs related duties as assigned.

CLASS CHARACTERISTICS:

This is the first level within the park operations series. Employees within this class are distinguished from other classifications in the series in that this classification performs a variety of visitor services as well as unskilled maintenance within the immediate kiosk area.

ESSENTIAL FUNCTIONS

The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices.

WHAT YOU'LL BE DOING:

• Provide a variety of visitor services


• Collect visitor fees


• Perform a variety of visitor services as well as unskilled maintenance within the immediate kiosk area.


• Positions in this classification often include public contact and therefore bilingual candidates are encouraged to apply.

IDEAL CANDIDATE:

• Experienced in Customer Service and working with the public


• Responsible to solve immediate issues with creative positive solutions


• The ability to handle cash


• Interested in learning about the Park District in order to inform and educate the public.

Example of Duties

• Performs visitor services: provides information and directions;


• Answers phones;


• Responds to complaints;


• Collects appropriate fees;


• Sells memberships/bait/tackle, etc.;


• Registers campers;


• Maintains professional relations/communications with crew, supervisor, District staff, concessionaires, tenants, and other agencies; and assists with special events and reservations groups.


• Completes daily and monthly revenue reports; balances cash;


• prepares bank deposit slips; performs boat and trailer inspections;


• Keeps various logs, such as daily logs, number of visitors, campground usage, etc.


• Responds to emergencies, such as medicals, searches, park fires and other requests for aid as training allows; operates radio (control 1) to provide and coordinate information;


• Provides traffic control;


• Completes medical/incident reports.


• Performs routine maintenance work: picks up and removes litter, cleans and stocks restrooms, empties garbage cans and changes trash liners, and removes graffiti within the kiosk area/inspection area. Opens park; posts emergency signs as directed.


• Protects natural resources: recognizes and protects plant life, wildlife, artifacts and structures;


• Assists with removing exotic and non-native plants within the kiosk area/inspection area.


• Operates District vehicles: checks fluids, tires, belts.

Minimum Qualifications

Education: Equivalent to the completion of the twelfth grade,
AND

Experience: Six (6) months of paid experience, demonstrating the ability to handle cash and provide quality customer service.
AND

License or Certificate: Possession of a valid Class C California Driver's License is a condition of initial and continued employment in this classification.

Additional Information

Knowledge of:

• Methods and techniques of customer service.

Ability to:

• Perform basic math, sufficient to handle fee collection, make change and reconcile daily revenue transactions;


• Follow written and oral instructions;


• Perform routine maintenance;


• Work outside and under adverse conditions;


• Maintain organization and order in designated area;


• Safely operate vehicles; learn to use non-powered tools;


• Stay calm in difficult situations; multitask under pressure;


• Exercise attention to detail;


• Accurately transcribe records electronically and by hand;


• Understand, communicate and act consistently regarding Park District policies and procedures;


• Provide information and assistance to the public;


• Climb in and out of spaces;


• Learn and properly identify plant and animal species;


• Make decisions and solve issues;


• Retain and quickly reference information;


• Work autonomously and as part of a team;


• Learn to operate office equipment including computers and supporting word processing, spreadsheet, and database applications;


• Communicate clearly and concisely, both orally and in writing;


• Establish and maintain effective working relationships with those contacted in the course of work at all levels, including a culturally diverse general public, with a focus on quality service to internal staff and external customers and park users.

Condition of Employment

• Must wear a Park District uniform.


• May be required to work unusual hours, nights, and weekends.


• May be required to work in a variety of work environments.

For information regarding the District's applicable benefits package, please visit http://www.ebparks.org/about/jobs/resources/default.htm.

For temporary and/or on-call assignments, there are no benefits offered.