Acting Park Services Worker – Dumbarton Quarry

East Bay Regional Park District; Fremont (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

East Bay Regional Park District in Fremont, CA, seeks a Visitor Services Associate to support park operations, collect fees, and assist with events and maintenance. This role reports to Park Operations and works in a dynamic outdoor setting.

The position emphasizes customer service, cash handling, and routine maintenance, with opportunities to contribute to resource protection and community programs. Eligible internal candidates may receive acting pay during the assignment.

Qualifications

• Six months of paid experience providing quality customer service.
• Ability to handle cash and balance revenue reports.
• Valid California Driver’s License may be required.

Responsibilities

• Provide visitor services and information.
• Collect fees and balance cash.
• Perform routine maintenance and cleanup.
• Assist with events and reservations.
• Maintain logs and reports.
• Operate radios and respond to emergencies.
• Protect natural resources and assist with stewardship tasks.
• Maintain park facilities and equipment.

Skills

Customer service

Cash handling

Grounds maintenance

Gardening

Education

High school diploma or equivalent

Job description

The Position

This position is located at Dumbarton Quarry, in Fremont, CA.

ELIGIBILITY, TERMS, AND COMPENSATION

The assignment is open only to current regular District employees who have passed probation. Priority will be given to candidates who meet the minimum qualifications. This is a full-time assignment and is anticipated to last approximately six (6) months in length. The individual selected for this position will retain their current pay and benefits but receive extra compensation in the form of "Acting Pay" at a rate of $20 per day. The individual who performs all the significant duties and responsibilities of such position for thirty (30) consecutive days or longer shall be paid at the first step of the higher class or five percent (5%), whichever is greater, effective the thirty-first (31) day of acting employment. The acting pay can never exceed the maximum authorized pay range of the classification.

Class specifications are intended to present a descriptive list of the range of duties performed by employees in the class. Specifications are not intended to reflect all duties performed within the job.

GENERAL FUNCTION:

Under general supervision, provides varied visitor services and customer service duties; collects visitor fees and charges; performs routine semi-skilled and unskilled maintenance and other tasks on Park District properties and facilities in support of the operation, development and resource protection of the Park District’s parklands and trails; and performs related duties as assigned.

CLASS CHARACTERISTICS:

This is the second level within the park operations series. Employees within this class are distinguished from other classifications in the series in that this classification performs a variety of visitor services and customer service duties as well as routine semi-skilled and unskilled maintenance on Park District properties and facilities.

Example of Duties

The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices.

Under general supervision:

• performs visitor services
• provides information and directions
• answers phones
• responds to complaints
• collects appropriate fees
• sells memberships
• bait and tackle
• registers campers
• maintains good relations with neighbors and homeowner’s associations
• maintains professional relations and communications with crews, supervisors, Park District staff, concessionaires, tenants, and other agencies
• assists with special events and reservations groups
• completes daily and monthly revenue reports
• balances cash and prepares bank deposit slips
• performs watercraft and trailer inspections and updates the inspection database
• keeps various logs, such as daily logs, number of visitors, and campground usage
• responds to emergencies, such as medical, searches, park fires and other requests for aid
• operates radios to provide and coordinate information
• provides traffic control
• completes medical/incident reports
• performs routine maintenance work, including picking p and removing liter, cleaning, and stocking restrooms, emptying garbage cans, changing trash liners, and removing graffiti
• performs light maintenance and maintains boat ramps, docks and boat inspection areas and performs related duties as assigned.

Under direct guidance and oversight from lead Park Operations staff:

• assists with turf maintenance, including cutting and laying sod, mowing, weeding, fertilizing, aerating, watering, seeding, and raking
• assists in planting and pruning trees and shrubs and ground cover
• mulches and amends soil
• assists with irrigation
• operates line trimmer, hedge trimmers, blowers
• paints and repairs signs, information panels, fences, gates, benches, tables, and parking lots
• controls rodents and other pests
• assists in performing trail, trail head and staging area maintenance
• clears culverts
• removes hazards
• removes invasive plants, such as poison oak
• assists in repairs and replaces barbed wire and chain link fencing
• assists in repairing stairs and boardwalks
• performs routine building maintenance, including cleaning gutters and assists in maintaining and cleaning sewer lines using snakes
• makes minor repairs of pumps, heaters, and alarm systems
• cleans hook-up sites and dump stations at campgrounds; patrols and opens and closes parks
• patrols interior waterways by boatcloses trails due to fire danger or wash outs
• protects natural resources, including recognizing and protecting plant life, wildlife, artifacts and structures
• assists with removing exotic and non-native plants; assists with Stewardship Department’s projects and assists with fuels management including, but not limited to, weed abatement, mowing and brush removal
• operates and assists maintaining equipment
• changes fluids, tires, and belts for light equipment
• drives trucks, four-wheel drives, ATVs and shuttles

Minimum Qualifications

Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

Education: Equivalent to the completion of the twelfth grade;

AND

Experience: Six months of paid experience which demonstrates the ability to provide quality customer service, handle cash, perform gardening work or grounds maintenance tasks;

AND

License or Certificate: Possession of a valid Class C California Driver’s License is a condition of initial and continued employment in this classification.

Additional Information

The following generally describes the knowledge and ability required to enter the job and/or be learned within a short period of time in order to successfully perform the assigned duties.

Knowledge of:

• basic methods and techniques of gardening
• customer services skills basic history, biology, and geology as a foundation for learning and answering questions
• principles and practices of watercraft and trailer inspections.

Ability to:

• perform basic math, sufficient to handle fee collection, cash balancing, deposits and revenue reports
• perform watercraft inspections for natural resource protection as needed
• follow written and oral instructions
• maintain physical strength and agility to perform manual labor
• frequently lift and move up to 60 pounds
• work outside and under adverse conditions
• exercise attention to detail; perform receptionist and clerical duties; analyze situations and take action effectively
• interpret and apply detailed rules and regulations
• multitask, prioritize and balance completing projects and customer service needs
• meet deadlines
• learn to operate office equipment including computers and supporting word processing, spreadsheet, and database applications
• communicate clearly and concisely, both orally and in writing
• establish and maintain effective working relationships with those contacted in the course of work at all levels, including a culturally diverse general public, with a focus on quality service to internal staff and external customers

CONDITIONS OF EMPLOYMENT

• Must pass a Level 1 background check.
• May be required to work unusual hours, nights, weekends, holidays, outdoors and in a variety of weather conditions.
• Depending on the work location and assignment ability to use a respirator in the performance of work. In accordance with CAL OSHA respirator regulations, Title 8, 5144 (c) (g) (l) (A) (l.), incumbents shall not wear facial hair (e.g. beards or long sideburns, etc.) that impede the effectiveness of the respirator.
• Must wear a Park District uniform.

ADDITIONAL INFORMATION

REPORTS TO: Chief, manager, supervisor, or designee.

SUPERVISES: This is not a supervisory class.

For information regarding the District’s applicable benefits package, please visit http://www.ebparks.org/about/jobs/resources/default.htm.

For temporary and/or on-call assignments, there are no benefits offered.