Le Bonheur Transfer Center/Dispatch Supervisor

1200 MH-Memphis Hospitals; United States; On-site; USD 70,000 - 90,000; Full time

Job summary

Methodist Le Bonheur Healthcare seeks a Supervisor for the Transfer Center in Memphis. You will coordinate transfer activities, liaise with hospitals and service lines, and monitor patient transport to optimize throughput from intake to discharge. Strong communication and clinical thinking are essential.

You will oversee Pedi-Flite dispatch and coordinate rotor/fixed-wing transport, ensuring safety and timely action. Supervisory experience and EMS dispatch background are preferred.

Qualifications

• Bachelor's degree in health-related field required.
• Three to five years dispatch or EMS transport experience preferred.
• Supervisory or management experience preferred.

Responsibilities

• Coordinate Transfer Center activities on assigned shift, aligning with MLH philosophy and objectives.
• Serve as liaison to hospitals and service lines per policy; ensure smooth patient transport flow.
• Monitor patient transport activities across departments to support process integration and standardization.
• Provide dispatch guidance for Pedi-Flite teams and coordination of rotor/fixed-wing transports; escalate issues as needed.

Skills

Verbal communication

Written communication

Critical thinking

Education

Bachelor's Degree Health

High School Diploma

Job description

If you are looking to make an impact on a meaningful scale, come join us as we embrace the Power of One! We strive to be an employer of choice and establish a reputation for being a talent rich organization where Associates can grow their career caring for others. For over a century, we’ve served the health care needs of the people of Memphis and the Mid-South. Responsible for optimizing functional capacity by ensuring smooth patient flow. Accountable for the effectiveness of the patient throughput from intake to discharge process. The Supervisor drives system flow by monitoring the KPI for functions that support, including but not limited to, bed control, internal patient transport dispatch, and external ground and air transportation dispatch. Models appropriate behavior as exemplified in MLH Mission, Vision and Values. Working at MLH means carrying the mission forward of caring for our community and impacting the lives of patients in every way through compassion, a deliberate focus on service expectations and a consistent thriving for excellence.

Brief Overview

Responsible for optimizing functional capacity by ensuring smooth patient flow. Accountable for the effectiveness of the patient throughput from intake to discharge process. The Supervisor drives system flow by monitoring the KPI for functions that support, including but not limited to, bed control, internal patient transport dispatch, and external ground and air transportation dispatch. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.

What you will do

Coordinates the Transfer Center activities on assigned shift in a manner reflective of Methodist LeBonheur Healthcare’s philosophy and objectives. Serves as a management/administrative liaison to hospitals and service lines based on established policies and procedures. Maintains awareness of patient transport activities into and out of Le Bonheur Children’s Hospital tosupport process integration and standardization. Promotes the flow of information by utilizing and maintaining effective communication systems within Transfer Center, Admissions, and Nursing Units, ancillary departments, physicians and families. Solves problems and troubleshoots issues that may affect the center or patient logistics ensuring timely and effective action. Provides assistance to administrative supervisor and Dispatch staff when needed or as escalations occur. Oversees direct admit process assuring that patient safety standards are primary. Documents and reports safety events identified in transfers to appropriate quality monitoring program. Investigates and reports results to leadership. Requires ability to provide advanced clinical and critical thinking skills. Takes responsibility for appropriate dispatch of Pedi-Flite teams and coordination of rotor and fixed wing transports.

Education / Formal Training Requirements

• Required - Bachelor's Degree Health
• Preferred - High School Diploma or Equivalent

Work Experience Requirements

• Required - 3-5 years Minimum of three (3) years of dispatch or emergency medical transport experience.
• Preferred - Supervisory or Management

Substitutions allowed

• In lieu of Bachelor’s degree, the candidate must have a high school diploma or equivalent with seven (7) years of dispatch or emergency medical transport experience.

Licenses and Certifications Requirements

• Required - Licensed Practical Nurse - Tennessee - Tennessee Board of Nursing
• Preferred - Licensed Practical Nurse - Arkansas - Arkansas State Board of Nursing
• Preferred - Licensed Practical Nurse - Mississippi - Mississippi Board of Nursing
• Preferred - Registered Nurse Tennessee - Tennessee Board of Nursing
• Preferred - Registered Nurse Arkansas - Arkansas State Board of Nursing
• Preferred - Registered Nurse Mississippi - Mississippi Board of Nursing
• Preferred - Emergency Medical Personnel Arkansas - Arkansas Department of Health
• Preferred - Emergency Medical Personnel Tennessee - Tennessee Emergency Medical Services Division
• Preferred - EMT-Basic Mississippi - Mississippi State Department of Health
• Preferred - Paramedic - Tennessee - Tennessee Emergency Medical Services Division
• Preferred - Paramedic Mississippi - Mississippi State Department of Health
• Preferred - Paramedic - Arkansas - Arkansas Emergency Medical Services
• Preferred - Registered Respiratory Therapist - Tennessee - Tennessee Board of Respiratory Care
• Preferred - Registered Respiratory Therapist - Arkansas - Arkansas State Medical Board
• Preferred - Registered Respiratory Therapist - Mississippi - Mississippi State Department of Health
• Required - Class D Driver License -Tennessee - Tennessee Motor Vehicle
• Preferred - Class D Driver's License - Arkansas - Arkansas Motor Vehicle
• Preferred - Class R Driver's License - Mississippi - Mississippi Motor Vehicle

Knowledge, Skills and Abilities

• Must possess excellent verbal and written communication skills and project a positive Patients First image.
• Requires critical thinking skills, decisive judgment.
• Must be able to work in a stressful environment and take appropriate action.
• Ability to provide advanced clinical and critical thinking skills.

Supervision Provided by this Position

Provides supervision and guidance to the Le Bonheur Transfer Center dispatchers and Pedi-Flite Associates.

Physical Demands

The physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion. Must have good balance and coordination. The physical requirements of this position are: light work - exerting up to 25 lbs. of force occasionally and/or up to 10 lbs. of force frequently. The Associate is required to have close visual acuity to perform an activity, such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading. The conditions to which the Associate will be subject in this position: The Associate is not substantially exposed to adverse environmental conditions; job functions are typically performed under conditions such as those found in general office or administrative work.

Our Associates are passionate about what they do, the service they provide and the patients they serve. We value family, team and a Power of One culture that requires commitment to the highest standards of care and unity. Boasting one of the South's largest medical centers, Memphis blends a friendly community, a thriving and growing downtown, and a low cost of living. We see each day as a new opportunity to make a difference in the lives of the people in our community. Within any role at Methodist Le Bonheur, you can play a rewarding and fulfilling part in helping us provide high-quality, innovative and compassionate care to the people of Memphis and the Mid-South. With Methodist Le Bonheur, you’ll be recognized and rewarded, treated with respect and given many opportunities to learn, grow and build a fulfilling career. Because we’re not at our best until you are at yours.