Transfer Center Coordinator

Renown Health; Reno (NV); On-site; USD 40,000 - 55,000; Full time

Job summary

Renown Health in Reno, Nevada, seeks a Bed Control Specialist responsible for patient admissions and transfers. The role involves maintaining bed availability, effective communication with medical staff, and ensuring timely patient placement.

Ideal candidates have at least one year of clinical experience and strong problem-solving skills. This position does not provide direct patient care and demands multitasking and organizational abilities within a fast-paced hospital environment.

Qualifications

• 1 year of clinical experience in Acute, Long Term Care or Physician Practice.
• Working-level knowledge of the English language, including reading, writing, and speaking.
• Ability to follow verbal and written instructions.

Responsibilities

• Accountability for appropriate placement for patient admissions and transfers.
• Maintains awareness of bed availability, total discharges, total admissions and patient flow.
• Coordinates with staff to prioritize and direct needs based on throughput.

Skills

Excellent telephone etiquette

Interpersonal skills

Problem-solving

Multitasking

Customer service focus

Education

Knowledge of medical terminology

Tools

Basic computer skills

Job description

Position Purpose

This position assumes accountability for appropriate placement for patient admissions and transfers by working in conjunction with the Transfer Center Nurse, Unit Staff, and Physicians. This position requires identification of bed availability, prioritization of admissions, intra‑hospital transfers based on patient needs, age, diagnosis and established unit criteria.

• Frequent contact with physicians, nursing units and other hospital departments.
• Initiates and maintains positive, customer service focused and professional communication for bed placement with all departments throughout the hospital.
• Demonstrates excellent telephone etiquette and interpersonal skills.
• Problem solves and multitasks on a consistent basis in order to place patients in a timely and efficient manner.
• Maintains an overall awareness of bed availability, total discharges, total admissions and patient flow in order to appropriately and effectively place patients.
• Evaluates and prioritizes daily surgical and procedural schedules to coordinate patient placement needs based on surgical and acuity needs.

Nature and Scope

This position works closely with the Case Managers, Nursing Coordinators (NAM) and Nursing Departments. It acts as clerical support and is responsible for patient placement. It requires telephone and prioritization skills that build confidence and rapport with nursing staff and physicians.

This position performs the following functions:

• The ability to handle multiple demands and prioritize accordingly due to the complexity of tasks and demands at high‑census times.
• The ability to be self‑directed and to escape issues as needed.
• This position must demonstrate a high standard of courtesy, performance, diplomacy and respect for confidentiality.

Knowledge, Skills & Abilities

• Adopts a philosophy consistent with the Renown Standards of Conduct and models these standards.
• Ability to be diplomatic and effectively communicate during stressful situations.
• Skills to anticipate customer needs, deal with the unexpected, establish priorities, investigate and adjust performance style when necessary.
• Ensure all patient information is kept secure in compliance with Joint Commission and HIPAA confidentiality standards.
• Ability to follow verbal and written instructions.
• Scheduling skills adaptable to a fast‑paced environment with heavy physician and nursing staff interaction.
• Ability to be flexible, prioritize and multitask in a fast‑paced environment.
• Using hospital guidelines, the Bed Control Specialist screens patients for placement to nursing units.
• Keeps track of hospital census and bed availability to include turnover and patient flow.
• Communicates with charge nurses and house supervisors to place patients in beds according to medical necessity.
• Coordinates with Environmental Services dispatch to identify clean and dirty beds and prioritize needs.
• Coordinates with Transport Services to prioritize and direct staff based on throughput needs.
• Participates in Lean / Transformational care teams to improve functional process across the organization.
• Participates in departmental quality activities.

This position does not provide patient care.

Minimum Qualifications

Education—Must have working‑level knowledge of the English language, including reading, writing and speaking English. Knowledge of medical terminology.

Experience—Minimum of 1 year of clinical experience in Acute, Long Term Care or Physician Practice.

License(s)—None.

Certification(s)—None.

Computer / Typing—Must possess, or be able to obtain within 90 days, the computer skills necessary to complete online learning requirements for job‑specific competencies, access online forms and policies, complete online benefits enrollment, etc. Must have a working knowledge of basic computer programs and ability to toggle between multiple windows.