Transcription & Data Entry Supervisor

Quest Diagnostics; City of White Plains (NY); On-site; USD 59,000 - 105,000; Full time

Benefits offered by this job

Day 1 Medical

401(k) match

Education assistance

Vacation and Health/Flex Time

Life and disability insurance

Job summary

Quest Diagnostics in White Plains, NY is seeking a Transcription & Data Entry Supervisor to oversee the daily operations of the transcription department on-site, Monday through Friday, 8:00 AM to 5:00 PM. Lead, coach and manage staff to ensure accurate processing and timely deliverables.

The role requires 3–6 years as a Medical Transcriptionist, strong medical terminology knowledge, and supervision capabilities.

Qualifications

• Three to six years experience as a Medical Transcriptionist.
• Bachelor’s Degree preferred; High School Diploma or equivalent required.
• Strong knowledge of medical terminology and Anatomic Pathology billing.
• Proficiency in Microsoft Office and Laboratory Information Systems.
• Ability to supervise staff and manage department operations.
• Excellent leadership and communication skills.

Responsibilities

• Oversee daily operations of the transcription department, assign work, set priorities, ensure coverage.
• Supervise, coach, train, and manage performance of staff.
• Develop policies and procedures for the Transcription department.
• Ensure accurate billing of Anatomic Pathology tests.
• Collect statistics for compensation programs and monthly reports.
• Identify and resolve employee/client issues.
• Perform QC of transcription staff and fill in duties as needed.
• Other duties as assigned.

Skills

Leadership

Communication

Attention to detail

Problem-solving

Confidentiality

Teamwork

Multitasking

Customer service

Education

Bachelor’s Degree (Preferred)

High School Diploma or Equivalent (Required)

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

Job Description

Transcription & Data Entry Supervisor - Onsite in White Plains, NY, Monday to Friday, 8:00 AM to 5:00 PM

Responsible for the day-to-day operation of the transcription area to ensure the accuracy and efficiency of services provided by the department.

Pay range: $58,656 - $104,700 / year

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits Information

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
• Best-in-class well-being programs
• Annual, no-cost health assessment program Blueprint for Wellness®
• healthyMINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 "MyDay" off
• FinFit financial coaching and services
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy-up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities
• and so much more!

Responsibilities

• Responsible for daily operations of the department, including assigning work, determining priorities, and ensuring departmental coverage.
• Responsible for the supervision, coaching, monitoring, training, and performance management of assigned staff.
• Develop policies and procedures for Transcription department.
• Ensure accurate billing of Anatomic Pathology tests.
• Gather statistical data for pathologist’s variable compensation program and monthly departmental operations reports.
• Identify and resolve all employee/client issues.
• Perform QC of transcription staff.
• Perform transcription duties as needed to ensure timely completion of work.
• Other duties as assigned. This is not an exhaustive list of all duties and responsibilities, but rather a general description of work performed by the position.

Qualifications

Required Work Experience:

Three (3) to six (6) years experience as a Medical Transcriptionist.

Physical And Mental Requirements

• Sitting for long periods of time.
• Repeating motions that may include the wrists, hands and/or fingers. (Typing)

Knowledge

• Capable of performing all the duties/responsibilities of a Transcriptionist II.
• Understanding of the compliance policies relating to test ordering, test reporting, add-on tests, TIQ/TNRP, reflex tests and custom panels.
• Knowledge of Anatomic Pathology billing (CPT codes, etc.)
• Strong knowledge of medical terminology.

Skills

• Excellent leadership, interpersonal and communication skills (oral and written) necessary to effectively interact with customers and co-workers.
• Ability to foster a positive and productive work environment by building, leading and motivating the team.
• Must be detail-oriented, have the ability to work independently, establish work priorities and to handle several tasks simultaneously for maximum department efficiency.
• Strong troubleshooting and problem-solving skills.
• Interpersonal skills necessary to deal courteously and effectively with supervisors, co-workers and clients.
• Communication skills necessary to handle telephone inquiries from clients.
• Ability to deal with client information in a confidential manner.
• Proficiency in Microsoft Office (Word, Excel and Outlook) and Laboratory Information Systems.
• Leads with metrics and tools - uses data, metrics and operational tools to assess performance, prioritize work, and improve team goals and results.

Education

• Bachelor’s Degree (Preferred)
• High School Diploma or Equivalent (Required)

Licenses and Certifications

• Medical Transcription Training program (Preferred)

About The Team

Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.