Transcon Agent

Expeditors; Laredo (TX); On-site; USD 50,000 - 70,000; Full time

Job summary

Expeditors seeks a logistics professional to ensure the timely movement of freight and information while delivering exceptional customer service. The role emphasizes compliance, cross-functional collaboration, and continuous process improvement across warehouse, transportation, and billing functions.

Responsibilities include monitoring KPIs, ensuring timely billing, and escalating issues when needed. Candidates should have a bachelor's degree in foreign trade, logistics experience, and bilingual

Qualifications

• Education: Bachelor's degree in foreign trade or equivalent.
• Experience in logistics or domestic transportation preferred.
• HAZMAT certification preferred.
• Knowledge of global logistics industry and customer service orientation.
• Excellent written and verbal communication in English and Spanish.

Responsibilities

• Ensure timely and accurate movement of freight and information.
• Provide exceptional customer service and drive efficiency.
• Meet KPI standards (RDL, DLV, POD) per OPS procedures.
• Maintain compliance with Transcon requirements and company policies.
• Log files timely with proper codes and events; accurate billing must be ensured.
• Escalate issues to supervisor or operations manager as needed.

Skills

Customer service

Communication

Time management

Bilingual English/Spanish

Interpersonal skills

Education

Bachelor's degree in foreign trade

Tools

CFIT

ETMS

CRM

ECCO

EDOC

Job description

As a Fortune 500 company, Expeditors employs more than 16,000 trained professionals in a worldwide network of over 329 locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customize solutions and seamless, integrated information systems. Our services include the consolidation and forwarding or air or ocean freight. Customs brokerage, vendor consolidation, cargo insurance, time-define transportation. Order and risk management, warehousing. distribution and customized logistics solutions. Expeditors is headquartered in Seattle, Washington.

Job Description

Scope of Position
Responsible for timely and accurate movement of freight and information, whileproviding an exceptional customer service and constantly driving efficiency,supporting our Vision and Mission Statement, making our promise real to ourcustomers.

Key Deliverables
Proactively monitor the following key metrics to achieve the expected results:

• Operational Effectiveness
  • Product OPA Audit Result – Perform consistently at the highest level.
  • 100% approved Service Providers.
  • 100% PU&D Connectivity.

General responsibilities:

• Exemplify and Teach Our Culture, Mission and Goals.
• Follow the 10 Critical Success Factors.
• Contribute to build healthy cross-functional relationship and work environment, promoteteam spirit and cohesiveness in the department.
• Complete 52-hour trainings per year (4.33 per month) and required training timely.
• Own your self-development. Prepare, follow-up and execute on your personal development goals.
• Escalation of issues to immediate supervisor and/or manager, or any other required team with the adequate expertise, as example, compliance, accounting, etc.

Key Responsibilities:

• Comply with company controls, policies, procedures.
• Properly use Expeditor systems and tools, such as CFIT, ETMS, CRM, ECCO, EDOC.
• Meet KPI Standards (RDL, DLV, POD) in accordance with the Company’s Procedures (OPS).
• Maintain highest compliance levels for all applicable Transcon requirements.
• Contribute to operational effectiveness and comply with District Excellencemetrics applicable on your process.
• Log files correctly and timely with proper codes, trace types and events.
• Ensure accurate and timely billing of customers and vendors.
• Understand and comply with the expectations on Customer SOP.
• Ensure that all correspondence is handled timely and professionally.
• Participate in daily huddle meetings and department meetings.
• Escalate issues to Lead, Supervisor or Operations Manager as needed.

Finance:

• Comply with all our policies, including the credit policy.
• All files processed are timely and correctly billed.
• Constantly work on prevent monetary losses.

Security, Health & Safety:

• Responsible to immediately notify the Branch’s Health and Safetyrepresentative any unsafe condition that could put employees at risk in theworkplace as well as any incident or accident.

Qualifications

To be the most effective in this position we are looking for the following skills and experience:

• Education: Bachelor's degree in foreign trade, preferred or equivalent convention of education and experience.
• Experience in the logistic field or domestic transportation, preferred.
• Hazardous Materials Certification (HAZMAT), preferred.
• Global logistics Industry Knowledge.
• Customer Satisfaction oriented.
• Strong interpersonal and communication skills, ability to communicate at all levels written and oral communication.
• Time management skills and attention to detail.
• Good computer skills, and ability to learn new programs and tools including knowledge of all Microsoft Office applications.
• English and Spanish fluency 60%.

Additional Information

All your information will be kept confidential according to EEO guidelines.