Transactions Specialist I - Insertion

JPMorganChase; Coppell (TX); On-site; USD 36,000 - 56,000; Full time

Job summary

JPMorganChase in Coppell is seeking a Transactions Specialist I in the Insertion/Personalization department. You will operate production equipment to process customer statements and cards, focusing on quality and service commitments in a fast-paced environment.

Responsibilities include training across embossing/insertion, performing inspections, troubleshooting issues, and ensuring compliance with controls and SOPs. The role requires adaptability, teamwork, and a dedication to safety.

Qualifications

• Ability to lift and move materials weighing 25–40 lbs and handle 200 lb supplies using approved carts.
• Attention to detail to follow instructions with accuracy.
• Adaptability to changing priorities and new technology.
• Strong teamwork and collaboration with internal partners.
• Ability to prioritize workload to meet SLAs and deadlines.
• Commitment to a clean, organized, and safety-focused work area.
• Willingness to cross-train across multiple areas as needed.

Responsibilities

• Complete training across core functions within Embossing and Insertion areas.
• Operate production equipment and machinery as assigned.
• Perform quality inspections of cards/statements to identify defects.
• Troubleshoot production issues and data discrepancies.
• Execute work accurately to meet SLAs.
• Identify and communicate issues to strengthen internal controls.
• Review production data for trends and risks.
• Follow regulations and SOPs for card and statement production.

Skills

Lifting capacity 25–40 lbs

Attention to detail

Adaptability

Teamwork

Follow procedures

Prioritization

Safety-minded

Cross-training

Job description

Job Description

Join Chase, where you will have the opportunity to make real innovative impacts to our customers and be part of an innovative and dynamic environment where every day brings new challenges and opportunities.

Job Description

Join Chase, where you will have the opportunity to make real innovative impacts to our customers and be part of an innovative and dynamic environment where every day brings new challenges and opportunities.

As a Transactions Specialist I in the Insertion/Personalization department in Coppell at JPMorganChase, you will operate production equipment to process customer statements and credit cards. Global Document Services is the firm's primary print, card production, and distribution organization supporting JPMorganChase. In this role, you will focus on operational excellence, quality, and meeting service commitments in a fast-paced production environment where work varies day to day.

Job Responsibilities

• Complete training across core functions within the Embossing and Insertion areas
• Operate various types of production equipment and machinery, as assigned
• Perform detailed quality inspections of cards and statements to identify and correct defects, errors, or inconsistencies
• Troubleshoot and help resolve production issues, including equipment malfunctions and data discrepancies
• Execute work accurately and efficiently to meet Service Level Agreements (SLAs)
• Promote strong internal controls by proactively identifying, documenting, and communicating issues
• Review production data to identify trends, improvement opportunities, and potential risks
• Follow all applicable regulations, internal policies, and standard operating procedures related to card and statement production

Required Qualifications, Skills, And Capabilities

• Ability to lift and move materials weighing 25–40 lbs and handle 200 lb supplies using approved industrial carts
• Ability to follow detailed instructions and procedures with a high degree of accuracy and consistency
• Adaptability to changing priorities, daily direction from leadership, updates to procedures, and new technology
• Strong teamwork and interpersonal skills; able to collaborate effectively with internal partners and stakeholders
• Ability to prioritize daily workload to support client SLAs and operational deadlines
• Commitment to maintaining a clean, organized, and safety-focused work area
• Willingness to cross-train and support responsibilities across multiple areas, as needed

Work Schedule

• 1st Shift: Mon, Tuesday, Friday, Saturday, 5:00 AM – 3:30 PM
• Candidates must be willing and able to work during operating hours, which may include evenings, weekends, and holidays. Specific schedule details will be confirmed by the Recruiter.
• This role may require non-traditional and/or additional hours based on business needs. Schedules may be subject to change.

ABOUT US

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About The Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.