Transactions Specialist I

JP Morgan Chase; Tempe (AZ); In loco; USD 42.000 - 66.000; Tempo pieno

Descrizione del lavoro

JPMorganChase in Tempe, AZ is seeking a Transactions Specialist I to process transactions with accuracy while adhering to procedures and targets. You will develop critical thinking and problem-solving skills in a high-efficiency environment.

In this role, you will work with automation tools to optimize processing, handle inquiries to ensure a positive customer experience, and maintain up-to-date knowledge of product definitions and procedures.

Competenze

• Baseline knowledge of transaction processing, clearing, servicing, researching, and settling transactions.
• Ability to follow instructions and procedures with minimal variance.
• Developing proficiency in automation technologies to support processing.
• Understanding of customer experience across the journey.
• Basic data analytics to spot trends and improve processes.

Mansioni

• Process and clear transactions in accordance with established procedures, ensuring accuracy and efficiency.
• Respond to customer inquiries and requests, such as balance inquiries and account maintenance, providing a positive customer experience.
• Utilize automation technologies to optimize transaction processing and account servicing.
• Refer non-standard problems to supervisor or more senior role, adhering to the protocol for non-routine issues.
• Maintain up-to-date knowledge of applicable product definitions and operating procedures, including upstream and downstream process flows.

Conoscenze

Transaction management

Automation literacy

Customer experience

Data analytics basics

Digital tools

Formazione

High school diploma or GED

Descrizione del lavoro

Join Chase, where you will have the opportunity to make real innovative impacts to our customers and be part of an innovative and dynamic environment where every day brings new challenges and opportunities. As a Transactions Specialist I within JPMorganChase, you will be responsible for processing transactions which can include moderately complex tasks. You will be expected to adhere to established procedures and guidelines, while maintaining production targets with accuracy. This position offers opportunities to develop skills in critical thinking and problem solving while working under limited direct supervision, in a high efficiency workplace.

Job responsibilities

• Process and clear transactions in accordance with established procedures, ensuring accuracy and efficiency.
• Respond to customer inquiries and requests, such as balance inquiries and account maintenance, providing a positive customer experience.
• Utilize automation technologies to optimize transaction processing and account servicing.
• Refer non-standard problems to supervisor or more senior role, adhering to the protocol for non-routine issues.
• Maintain up-to-date knowledge of applicable product definitions and operating procedures, including upstream and downstream process flows.

Required qualifications, capabilities, and skills

• Baseline knowledge or equivalent expertise in transaction management, with a focus on processing, clearing, servicing, researching, and settling transactions.
• Demonstrated ability to follow prescribed instructions and procedures, with minimal variance from guidelines and protocols.
• Developing proficiency in automation technologies, with the ability to apply these to support and implement transaction optimization initiatives.
• Developing proficiency in customer experience, with an understanding of how customers interact and perceive a brand or business throughout the entire customer journey.
• Basic skills in using data analytics to spot transaction trends and improve processes, and in using digital tools for transactions.
• High school diploma or GED required.
• Physical requirements: sitting up to 95% of the time, standing up to 10% of the time, lifting up to 5% of the time and up to 50 pounds, walking up to 10% of the time.

Preferred qualifications, capabilities, and skills

• Beginner-level ability to handle conflicts in transactions and use automation to make processes more efficient.
• Basic experience collaborating with cross-functional teams to ensure accurate transaction reporting and suggest new ideas for improvement.

Security Clearance Requirement:

• Fingerprints
• Credit check
• Proof of U.S. Citizenship, Acceptable documents may include a U.S. passport, certificate of naturalization, or original/certified birth certificate.
• Verification of employment history
• Educational background
• Criminal record check
• Tax filing history (possibly)
• References
• Information on relatives including citizenship
• 7 Year Travel History
• 7 Year Residence History
• Government interview completion and favorable background investigation.
• Other relevant verifications as mandated by federal requirements

Employment is contingent upon the candidate’s ability to meet all requirements for government security and Public Trust clearance. Following hire, failure to maintain this clearance may result in termination of employment.