Transactions Operations Leader

New Direction IRA Inc.; Louisville (CO); Hybrid; USD 77,000 - 90,000; Full time

Benefits offered by this job

Hybrid work environment

Medical, dental, and vision insurance

401(k) with employer match

Paid time off

Job summary

New Direction Trust Company (NDTCO) is seeking an Operations Manager to lead the Transactions department and drive timely, accurate, and compliant processing of client transactions.

The role requires coaching, workflow optimization, and collaboration with Compliance, AML/KYC, and Finance to ensure high-quality service and strong internal controls. Hybrid work and competitive benefits are offered.

Qualifications

• We seek an experienced Operations Manager to lead the Transactions department.
• Strong leadership to coach and develop team members and optimize workflows.
• Experience with high-volume, deadline-driven operations in financial services is preferred.

Responsibilities

• Provide day-to-day leadership to Transaction Specialists and team leadership.
• Establish expectations for productivity, quality, and conduct.
• Balance workloads and manage performance through regular coaching.

Skills

People management

Leadership

Process improvement

Communication

Regulatory awareness

Data-driven decisions

Education

Bachelor's degree in business/finance/operations

Tools

CRM systems

Workflow management systems

Trust-accounting software

Job description

New Direction Trust Company (NDTCO) is seeking an Operations Manager to lead the Transactions department and drive timely, accurate, and compliant processing of client transactions.

The role requires coaching, workflow optimization, and collaboration with Compliance, AML/KYC, and Finance to ensure high-quality service and strong internal controls. Hybrid work and competitive benefits are offered.