Transaction Processing Officer

Standard Chartered; Carbondale (IL); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Flexible working

Wellbeing support (Unmind)

Continuous learning culture

Inclusive culture

Benefits package including retirement/

Job summary

Standard Chartered in the United States seeks an operations support professional to drive efficiency, accuracy, and timely processing. You will handle inquiries, support transaction processing, and assist with migrating tasks from CCPL.

The role emphasizes performance monitoring, MIS reporting, and readiness to take relief duties, with flexible working patterns and a strong focus on client service and collaboration.

Qualifications

• Ability to solve problems and manage projects effectively.
• Solid understanding of banking practices and theory.
• Strong skills in MI and management information reporting.
• Capable of handling customers efficiently and helpfully.

Responsibilities

• Provide recommendation on simplification and efficiency improvement.
• Deliver a high-quality performance in terms of accuracy, turnaround time and productivity.
• Support tasks migrated from CCPL
• Support transaction processing activities
• Handle customers’ enquiries / complaints if required.
• Monitor hubs’ performance & provide guidance to hub centres.
• Handle irregular cases and special duties assigned by manager.
• Provide support to financial processing activities.
• Provide MIS statistical report on job volume for management review.
• Take relief duties if required

Skills

Problem solving

Project management

Banking knowledge

MI / reporting

Customer handling

Job description

• Provide recommendation on simplification and efficiency improvement.
• Deliver a high-quality performance in terms of accuracy, turnaround time and productivity.
• Support tasks migrated from CCPL
• Support transaction processing activities
• Handle customers‘enquiries / complaints if required.
• Monitor hubs’ performance & provide guidance to hub centres.
• Handle irregular cases and special duties assigned by manager.
• Provide support to financial processing activities.
• Provide MIS statistical report on job volume for management review.
• Take relief duties if required

Qualifications

• Strong problem solving & project management skill
• A good overall knowledge in terms of banking practice and theory
• Good knowledge in MI / reporting
• Ability to handle customers in an efficient and a helpful manner.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thingand are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle,continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together,we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter,we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance,with flexible and voluntary benefits available in some locations.
• Time-offincluding annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible workingoptions based around home and office locations, with flexible working patterns.
• Proactive wellbeing supportthrough Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills,global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning cultureto support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation,one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.