Loan and Agency Specialist

Standard Chartered; Newark (NJ); On-site; USD 80,000 - 140,000; Full time

Job summary

Standard Chartered in Newark, NJ seeks a client-focused professional to manage a portfolio of deals, coordinating across origination, transaction management, and risk controls. You will act as SME on transactions, own workflow, and respond to client queries while building strong cross-functional relationships.

The role emphasizes operational effectiveness, timely processing, and collaboration with stakeholders across TMG, GBS, and ACBS Support to drive compliant and efficient outcomes for

Qualifications

• Strong communication with clients and stakeholders
• Excellent attention to detail
• Ability to perform under pressure and meet deadlines

Responsibilities

• Act as the face of the Agency to Clients and Stakeholders
• Own new transactions including deals, amendments and repayments
• Serve as SME on transactions when required
• Build relationships with key stakeholders (TMG, GBS, ACBS Support)
• Ensure client queries are answered promptly and escalated if needed
• Manage daily workflow for a portfolio of deals to meet processing timelines
• Pursue continuous self-improvement in product knowledge and soft skills
• Oversee and resolve risk-exception issues (Nostro breaks, past due fees) and mitigate potential problems
• Contribute to MIS and governance; uphold regulatory and business conduct standards

Skills

Communication Skills

Attention to Detail

Ability to work well under pressure

Job description

• Drive to improve Operational effectiveness of the team through brainstorming and project managing various initiatives that help in creating efficiencies and reduce risk.

Key Responsibilities

• Drive to improve Operational effectiveness of the team through brainstorming and project managing various initiatives that help in creating efficiencies and reduce risk.

Strategy

• Drive to improve Operational effectiveness of the team through brainstorming and project managing various initiatives that help in creating efficiencies and reduce risk.

Business

• Act as the face of Agency to Clients and Stakeholders
• Ownership of new transactions which include new deals, amendments and repayments.
• Act as SME on transactions where required
• Build relationships with key stakeholders where required. Key stakeholders are various business teams, TMG, GBS, ACBS Support etc
• Ensure Client queries are responded timely and escape where appropriate.

Processes

• Responsible for a portfolio of deals and management of the daily workflow on those deals to ensure all transactions are processed within the timeframe required.

People & Talent

• Seek continuous self-improvement in respect of Product knowledge and soft skills required for the role.

Risk Management

• Oversight and resolution of exceptions that highlight risk, example Nostro breaks and Past due fees, ensuring timely closure of them
• Predicting issues and working to mitigate these issues.
• Keep Department Operating Instructions updated and ensure teams are working in line with DOIs Ensure adherence to all mandated checklists

Governance

• Contribute to MIS

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, elevate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

• Origination teams spanning multiple product types
• Transaction Management Group

Other Responsibilities

• Contribution to Operations wide initiatives

Skills And Experience

• Communication Skills
• Attention to Detail
• Ability to work well under pressure

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together We

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What We Offer

In line with our Fair Pay Charter,

we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Expected annual base pay range for the role is 80,000 USD to 140,000 USD. The final offer will be determined on an individualised basis using a number of variables, including but not limited to skill set, depth of experience and education, internal relativity, and specific work location. At Standard Chartered Bank, Base pay is only part of the total compensation package. Discretionary variable pay and a range of attractive bank sponsored benefit programs are available and designed to foster employee overall health and well-being including, but not limited to, a best in class 401k plan with up to 8% employer match, robust medical plan coverage with employer funded Health Savings Accounts, inclusive family building benefits, and flexible/hybrid working arrangements for many of our positions subject to role specific considerations.

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers