Transaction Management Ops Analyst - BPRO Financial Transaction Review

Bank of America Corporation; Jacksonville (FL); On-site; USD 34,000 - 51,000; Full time

Job summary

Bank of America Corporation in Jacksonville, FL is seeking a transactional processing professional to handle moderately complex fulfillment tasks for WM Advisory clients. The role includes reconciling, settling, and supporting transactions with a strong emphasis on compliance and service quality.

The position requires attention to detail, ability to handle high-volume work, and a proactive approach to client inquiries while aligning with regulatory guidelines and internal controls.

Qualifications

• Minimum of 2 years of experience executing operational processes following established procedures.
• Minimum of 1 year of experience using multiple systems and applications to complete operational tasks accurately and efficiently.
• Experience reviewing operational transactions, financial activity, or client documentation for accuracy, completeness, and compliance with established requirements.
• Experience managing high-volume workflows and consistently meeting established service level expectations.

Responsibilities

• Process branch-initiated requests related to retail and retirement distribution and disbursement transactions for the WM Advisory client base.
• Performs a risk-based review of account documentation and/or activity to ensure transaction requests are in line with established guidelines, regulatory requirements and operational procedures
• Research and resolve moderately complex transaction requests by engaging support partners to ensure operational efficiency and quality client service
• Review and approve complex transaction requests involving legal and special distributions as it relates to Non-Residential Aliens and US Clients living abroad, and GWIM legacy Internation clients
• Responds to client inquiries related to high priority, complex requests requiring immediate attention
• Understands the process flow from end to end including the reasons for each step, the process controls, the risks within the process and the upstream/downstream impacts of their work based on an understanding of how the work impacts other operational units

Skills

Attention to Detail

Customer and Client Focus

Oral Communications

Prioritization

Problem Solving

Account Management

Analytical Thinking

Coaching

Written Communications

Mentoring

Research

Result Orientation

Numerical Reasoning

Job description

Job Description

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates′s physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

This job is responsible for moderately complex transaction and fulfillment processing, including the movement of assets into and out of accounts. Key responsibilities include reconciliation, settlement, and trade and transfer support, and providing quality service and operations support for internal business partners and external clients, in accordance with established guidelines and procedures. Job expectations include handling in operational processes which may carry medium to high levels of monetary risk and assisting in training less experienced team members.

LOB Job Description

Upon the receipt of a branch-initiated transaction request, the Transaction Processing team ensures the accuracy of the submission by confirming that the authorized party, required documentation and fund availability are in line with regulatory compliance and operational procedures. Once the transaction is reviewed and validated, the team then approves or returns the request based on the findings. These activities are performed when a transaction request requires documentation, exceeds risk or monetary thresholds and requires additional review.

Responsibilities

• Process branch-initiated requests related to retail and retirement distribution and disbursement transactions for the WM Advisory client base.
• Performs a risk-based review of account documentation and/or activity to ensure transaction requests are in line with established guidelines, regulatory requirements and operational procedures
• Research and resolve moderately complex transaction requests by engaging support partners to ensure operational efficiency and quality client service
• Review and approve complex transaction requests involving legal and special distributions as it relates to Non-Residential Aliens and US Clients living abroad, and GWIM legacy Internation clients
• Responds to client inquiries related to high priority, complex requests requiring immediate attention
• Understands the process flow from end to end including the reasons for each step, the process controls, the risks within the process and the upstream/downstream impacts of their work based on an understanding of how the work impacts other operational units

Required Qualifications

• Minimum of 2 years of experience executing operational processes following established procedures, service levels, and control requirements
• Minimum of 1 year of experience using multiple systems and applications to complete operational tasks accurately and efficiently
• Experience reviewing operational transactions, financial activity, or client documentation for accuracy, completeness, and compliance with established requirements
• Experience managing high-volume workflows and consistently meeting established service level expectations

Skills

• Attention to Detail
• Customer and Client Focus
• Oral Communications
• Prioritization
• Problem Solving
• Account Management
• Analytical Thinking
• Coaching
• Written Communications
• Mentoring
• Research
• Result Orientation
• Numerical Reasoning

Shift

1st shift (United States of America)

Hours Per Week

40

Pay Transparency details

US - NJ - Pennington - 1400 American Blvd - Hopewell Bldg 4 (NJ2140)

Pay and benefits information

Pay range $25.00 - $36.92 hourly pay, offers to be determined based on experience, education and skill set. Predictable pay This role is compensated with a base salary and is not incentive eligible. Benefits This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

Privacy Statement

https://careers.bankofamerica.com/en-us/privacy-notice

Job Description

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Partnering Locally

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Global Impact

Learn about the six areas that guide Bank of America’s efforts to help make financial lives better for customers, clients, communities and our teammates.

Opportunity and Inclusion

Each employee brings unique skills, background and opinions. We see opportunity and inclusion as our platform for innovation and a key component in our success.

Our Values

Learn about our four values that represent what we believe.

Pay Transparency

https://careers.bankofamerica.com/en-us/pay-transparency