Transaction Coordinator II

Map Retirement; United States; On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

401(k) with safe harbor contributions

Industry training and professional dev

Team-oriented workplace

Job summary

MAP Retirement seeks a Transaction Coordinator II to manage end-to-end processing of participant transaction requests across distributions, loans, QDROs, and government reporting. You will ensure accuracy, compliance with ERISA/IRS/DOL rules, and timely service while supporting clients and internal teams.

In a fast-paced environment, you’ll monitor workflow dashboards, review transactions, and collaborate with advisors, recordkeepers, and management.

Qualifications

• Strong understanding of retirement plan distributions, withdrawal, and loan processes.
• Familiarity with ERISA, IRS, and DOL rules.
• Excellent communication and customer service skills.
• High attention to detail and ability to meet deadlines in a high-volume environment.
• Proficiency in Microsoft Office (Outlook, Excel, Word, Teams).

Responsibilities

• Serve as the primary contact for internal team members, clients, financial advisors, and recordkeepers regarding participant transaction requests.
• Monitor personal and shared workflow dashboards daily to manage new and pending transaction requests.
• Process and review participant transactions including distributions, loans, RMDs, and other plan distributions.
• Perform peer reviews for all transaction types to ensure accuracy and compliance.
• May serve as back up to the team leads during their absence to ensure continuity.
• Interpret retirement plan documents to confirm eligibility and vesting.
• Ensure all transaction requests are in good order and processed per standards.
• Maintain organized records and documentation.
• Collaborate with team members and management to improve workflows and service delivery.
• Attend internal staff meetings and participate in departmental initiatives.

Skills

Retirement plan distributions

ERISA/IRS/DOL familiarity

Communication & customer service

Attention to detail

Microsoft Office proficiency

Tools

PensionPro

FT William

Job description

The Transaction Coordinator II is responsible for managing the end-to-end processing of participant transaction requests related to distributions, loans, and required government reporting including complex transaction types (brokerage, defined benefit, etc.) as well as performing peer-level quality reviews. This role supports clients by ensuring accurate, timely service while maintaining compliance with ERISA, IRS, and DOL rules. The successful candidate will thrive in a fast-paced environment, possess strong communication skills, and have the ability to work independently and collaboratively.

Key Responsibilities

• Serve as the primary contact for internal team members, clients, financial advisors, and recordkeepers regarding participant transaction requests.
• Monitor personal and shared workflow dashboards daily to manage new and pending transaction requests.
• Process and review participant transactions including but not limited to: Termination distributions, In-service and hardship withdrawals, Loans and loan defaults, Required Minimum Distributions (RMDs), QDROs and alternate payee distributions, Refunds and force-outs, 1099 preparation, SDBA/Brokerage accounts and Cash Balance/Defined Benefit plans.
• Perform peer reviews for all transaction types to ensure accuracy, compliance, and adherence to internal standards.
• May serve as back up to the team lead(s) during their absence, ensuring continuity of operations and decision-making.
• Interpret retirement plan documents to confirm eligibility, vesting, and compliance.
• Ensure all transaction requests are in good order and processed according to internal service standards.
• Maintain organized records and documentation consistent with firm practices.
• Collaborate with team members and management to improve workflows and service delivery.
• Attend internal staff meetings and participate in departmental initiatives.

Requirements

• Strong understanding of retirement plan distribution, withdrawal, and loan processes
• Familiarity with ERISA, IRS, and DOL rules
• Excellent communication and customer service skills (verbal and written)
• High attention to detail and ability to meet deadlines in a high-volume environment
• Proficiency in Microsoft Office (Outlook, Excel, Word, Teams)

Preferred:

• 2+ years of experience in a retirement plan administration or similar financial services role
• Experience with recordkeeping platforms and tools ("e.g., PensionPro, FT William")
• Familiarity with various recordkeeper systems and online processing platforms
• Knowledge of SDBA/brokerage account distributions and Cash Balance/Defined Benefit plan distribution rules

Key Attributes for Success:

• Proactive communicator who sets and manages expectations with clients and advisors
• Positive, team-oriented mindset with a “can-do” attitude
• Ability to multi-task and adapt to routine and non-routine activities
• Strong organizational and problem-solving skills
• Desire and willingness to grow technical knowledge in retirement plan operations

Why MAP?

At MAP, you’ll be part of a team working on a national scale — serving more than 10,000 plans across more than 6,500 businesses — which means exposure to a complexity and variety of plan designs you’re unlikely to find at a local or regional TPA.

You’re helping evolve best practices, mentoring the next generation of Transaction Coordinators, and contributing to a growing national firm that appreciates your expertise. We’re technology-forward and people-fueled, and we invest in the professionals who help us stay that way.

• 401(k) with safe harbor contributions
• Ongoing industry training and professional development
• A team that genuinely likes working together

Salary range is $50,000 - $65,000 annually for well-qualified candidates.

MAP Retirement is an equal opportunity employer. We are committed to a diverse and inclusive workplace and consider all qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, disability, or criminal record.