Retirement Plan Service Operations Manager

Moneta; Clayton (MO); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Paid holidays

PTO (Paid Time Off)

Medical and dental insurance

Disability insurance (short-term &

Long-term disability

Job summary

Moneta is seeking an experienced operations and project management professional to serve as the hub for the retirement plan advisory team in Clayton, Missouri. The role drives cross-functional initiatives, oversees client onboarding through ongoing reviews, and ensures adherence to procedures while coordinating communications with Advisors, Partners, clients, and service providers.

The ideal candidate will manage deadlines, support content creation, and maintain accurate data and reporting

Qualifications

• Bachelor's degree in Accounting, Business or Finance preferred.
• Minimum five years of retirement plan/benefits or related experience.
• Proficient with MS Office; advanced Excel and PowerPoint skills advantageous.
• Familiarity with Salesforce and Canva a plus; U.S. work authorization required.

Responsibilities

• Coordinate daily operations and project management for the retirement plan advisory team.
• Serve as liaison among Advisors, Partners, clients, financial institutions and service providers.
• Support onboarding through client reviews and ensure compliance with procedures.
• Prepare client materials, investment reports, agendas and executive summaries.
• Manage vendor relationships and deadlines across records providers and TPAs.
• Lead development of client communications, education sessions and materials.

Skills

Microsoft Office

Excel

PowerPoint

Salesforce

Canva

Authorization to work in US

Education

Bachelor's degree in Accounting/Business/Finance

Tools

Salesforce

Canva

Job description

This role serves as the operational and project management hub for the retirement plan advisory team, driving cross-functional initiatives and managing critical deadlines across client deliverables, service provider relationships, and internal workflows. The individual in this position ensures seamless execution across all phases of client engagement - from onboarding through ongoing plan reviews - while maintaining compliance with established procedures and standards. Working closely with Advisors, Partners, clients, and external stakeholders, this individual owns the coordination of key projects, communications, and content, and plays a central role in enhancing team efficiency and client satisfaction.

• Provides comprehensive support in daily operations, assisting Advisors and Partners with a thorough understanding of team processes and procedures.
• Serves as a trusted liaison among Advisors, Partners, clients, financial institutions, and service providers, ensuring effective communication and coordination.
• Develops and maintains knowledge of qualified retirement plans, including 401(k) and Profit Sharing programs.
• Establishes and cultivates rapport with all assigned clients, facilitating communication between clients and their Advisors or Partners.
• Manages relationships with Recordkeeping Service Providers and Third Party Administrators to drive critical project and industry deadlines, while leading fund change navigation - including securing required forms and confirming associated expenses.
• Coordinates the development and production of team content across participant communications, social media, and video, working closely with service providers to align on messaging and maintain consistent delivery across all channels.
• Serves as a key resource for Advisors and clients alike, managing plan participant communications and inquiries while curating retirement knowledge content, maintaining the team repository, and producing presentation materials for client meetings.
• Owns the preparation and organization of client review materials, including investment performance reports, asset class returns, investment manager updates, meeting agendas, and executive summaries, partnering closely with internal stakeholders to ensure accuracy and completeness.
• Coordinates the scheduling of client reviews, employee education sessions, and internal team meetings.
• Assists in executing action items post-client reviews and supports the preparation of client engagement agreements, Investment Policy Statements, vendor agreements, and fee invoices.
• Manages new clients onboarding from end to end, coordinating introductory meetings, organizing documentation, and preparing Q&A materials and responses in collaboration with internal teams.
• Partners with team members and departments across the firm to maintain accurate data entry and reporting workflows, supports firm wide initiatives by synthesizing updates for internal stakeholders, and leads procedure development as the Salesforce subject matter expert for the team.
• Maintains ongoing relationships with Recordkeeping Service Providers through regular touchpoints to stay current on resources, updates, and service enhancements, incorporating relevant offerings into client and participant educational materials and advisor presentations.

Qualifications

• Bachelor's Degree preferred with an emphasis in Accounting, Business or Finance field
• Minimum of five years of retirement plan/benefits or other relevant work experience
• Proficient in Microsoft Office Applications, with advanced expertise in Excel and PowerPoint a plus
• Familiarity with Canva and Salesforce a plus
• Must be authorized to work in the United States

Additional Information

Moneta is committed to providing the best possible care for our employees; part of this care includes offering comprehensive benefits that enhance the well-being of employees and their families:

• Paid holidays
• Paid time off (PTO)
• Employer cost-shared medical and dental insurance
• Employer-paid short-term disability, long-term disability, AD&D insurance, and basic life insurance
• 401k Match - 50% of employee contributions up to 6% of compensation
• Discretionary annual profit-sharing bonus
• Paid parental leave
• Employee referral incentive bonus program
• Onsite wellness programs & rewards
• Opportunity for long-term career growth and professional development.

Moneta is a fiduciary fee-only Registered Investment Advisory firm and is unable to hold securities licenses except for Series 65. We also do not allow outside business activities, insurance commissions, and/or trails.