Training & Workforce Development Administrator (ADMINISTRATOR IV)

MD; Baltimore (MD); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Telework possible

State employee benefits

Paid time off

Job summary

Maryland Department of Human Services seeks a principal administrator and technical architect to lead SSA's virtual learning infrastructure and statewide professional development. You will oversee decentralized learning, enterprise deployment, security, and compliance, coordinating with partners like the University of Maryland School of Social Work.

The role requires experience in LMS platforms, contract monitoring, and data analysis to produce executive briefs and reports while aligning with

Qualifications

• Experience administering enterprise LMS and large-scale virtual platforms.
• Ability to manage federal compliance and vendor contracts.
• Demonstrated data analysis and reporting skills.
• Experience in public social services is a plus.

Responsibilities

• Serve as principal administrator and technical architect for SSA's virtual learning infrastructure.
• Set standards and QA for statewide training delivery and classroom management.
• Align curricula with federal mandates and CJAMS enhancements.
• Oversee contracts and partnerships for Child Welfare Academy and Title IV-E initiatives.
• Produce executive briefs and mandatory compliance reports from training data.

Skills

LMS administration

Virtual meeting platforms

Contract monitoring

Data analysis

Education

Bachelor's degree

Master's degree

Tools

Google Meet

Zoom

Microsoft Teams

LMS

Job description

Introduction

When you join the Maryland Department of Human Services (DHS), you join a team of more than 5,000 employees across the state dedicated to positively changing the lives of more than 1 million Marylanders each year. We do this by providing economic support, preventive services, and caring for children and adults. We aim to deliver services so that we more quickly meet the needs of the people we serve. At DHS, we grapple with hard questions to find new ways to foster a culture of bold innovation. We do this to ensure that in Maryland, we leave no one behind.

GRADE

STD0019

LOCATION OF POSITION

Maryland Department of Human Services
Social Services Administration
25 South Charles Street
Baltimore, MD 21201

Main Purpose of Job

The main purpose of this position is to serve as the principal administrator and technical architect for the Social Services Administration’s (SSA) virtual learning infrastructure and statewide professional development delivery operations. The incumbent oversees the decentralization of child welfare and adult services learning from a centralized model to an administration-led strategy. The position exercises programmatic and fiscal oversight over multimillion-dollar academic training contracts, ensuring alignment with executive priorities, federal compliance mandates, and CJAMS system enhancements.

POSITION DUTIES

• Serves as the statewide Principal Administrator and technical architect for SSA's virtual learning infrastructure (Google Meets, Zoom, Microsoft Teams, and the LMS), ensuring enterprise-level deployment, security compliance, and accessibility.
• Establishes unified operational standards, scheduling protocols, and quality assurance frameworks to optimize virtual training delivery and classroom management across all programs.
• Drives the strategic alignment of statewide workforce development curricula with federal compliance mandates, ensuring the modernization of blended instructional methodologies across the child welfare continuum.
• Serves as the primary Contract Monitor and principal programmatic liaison for multimillion-dollar statewide academic partnerships, specifically directing the operational execution of the Child Welfare Academy (CWA) with the University of Maryland School of Social Work and Title IV-E initiatives.
• Directs the synthesis, analysis, and validation of complex, statewide workforce datasets and training metrics to produce executive briefs, legislative reports, and mandatory federal compliance submissions.

MINIMUM QUALIFICATIONS

• Graduate from an accredited high school or possession of a high school equivalency certificate.
• Six years of administrative staff or professional work.
• Candidates may substitute 30 credit hours from an accredited college or university for each year up to four years of the required experience.
• Candidates may substitute the possession of a Bachelor's degree from an accredited college or university and two years of experience in administrative staff or professional work for the required experience.
• Candidates may substitute the possession of a Master's degree from an accredited college or university for five years of the required experience.
• Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work related to the administration of rules, regulations, policy, procedures and processes, or overseeing or coordinating unit operations or functioning as a staff assistant to a higher ranking commissioned officer on a year-for-year basis for the required experience.

DESIRED OR PREFERRED QUALIFICATIONS

• One year of experience serving as an administrator for enterprise-level Learning Management Systems (LMS) and managing large-scale virtual meeting platforms (e.g., Google Meet, MS Teams, Zoom) for organizational or multi-jurisdictional operations.
• One year of professional experience developing, administering, or coordinating training programs specifically within a public social services, child welfare, or adult services agency.
• One or more years of professional experience serving as a primary contract monitor overseeing multi-million dollar vendor or academic partnership agreements, including budget auditing, scope-of-work negotiation, and state or federal grant compliance.

LICENSES, REGISTRATIONS AND CERTIFICATIONS

Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator's license valid in the State of Maryland.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year. If you are in State service and are a promotional candidate, your salary will be determined in accordance with State of Maryland guidelines.

EXAMINATION PROCESS

The examination will consist of a rating of your education, training, and experience as presented on your application and as they relate to the requirements of the position. You may be asked to complete a supplemental questionnaire. The supplemental questionnaire may be used as part of the rating process. Therefore, it is important that you provide complete and accurate information on your application. For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service is required prior to hire.

BENEFITS

• Personal Leave- new State employees are awarded six (6) personnel days annually (prorated based on start date).
• Annual Leave – ten (10) days of accumulated annual leave per year.
• Sick Leave – fifteen (15) days of accumulated sick leave per year.
• Parental Leave – up to sixty (60) days of paid parental leave upon the birth or adoption of a child.
• Holidays – State employees also celebrate at least twelve (12) holiday per year.
• Pension – State employees earn credits towards a retirement pension.
• Positions may be eligible for telework.

FURTHER INSTRUCTIONS

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.

We thank our Veterans for their service to our country and encouraged them to apply.