Training Vitamin Specialist (Call Center)

ProCaps Labs; Henderson (NV); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Performance Bonus

Medical, Dental & Vision

Paid Time Off

401k with match

Life Insurance

Short Term Disability

Gym Membership Reimbursement

Vitamin Allowance

HS Savings Plan

Referral Program

Pet Insurance

Job summary

ProCaps Laboratories in Henderson, NV, is hiring a Training Vitamin Specialist to deliver outstanding customer service and sales support while promoting company products. This hybrid role begins after a 90-day training period, with a training class starting November 2.

The position emphasizes quality service, consultative selling, and adherence to company policies; overtime and weekend shifts may be required.

Qualifications

• High school diploma or GED required.
• Customer service or sales experience preferred but not essential; focus on quality and helping people.
• Clear telephone communication and world-class service.
• Willingness to learn about natural supplementation and educate others.
• Ability to work in a fast-paced structured environment and meet Call Center metrics.
• Motivated self-starter with team orientation.
• Good computer skills: data entry, MS Word, Internet; Excel knowledge a plus.
• Available to work 6:00am–6:00pm and weekends; overtime when needed.
• Willing to complete ongoing training.

Responsibilities

• Educate customers on ingredients, features, benefits and use of company products.
• Document customer inquiries and actions on tracking system and/or by completing logs.
• Maintain confidentiality and sensitivity in all interactions.
• Manage steady volume of calls and prioritize follow-through.
• Identify issues and trends to improve customer service and productivity.
• Contribute to overall departmental productivity using company procedures.
• Promote interest in ProCaps products and services.

Skills

Customer service

Sales

Communication

Teamwork

Problem solving

Data entry

Internet navigation

MS Word

Excel

Education

High school diploma or GED

Tools

MS Word

Excel

Internet

Job description

POSITION SUMMARY

As the TRAINING VITAMIN SPECIALIST, you’ll be responsible for providing excellent customer service and sales support with a commitment to customer satisfaction. Additional duties will be promoting company products and services effectively utilizing accumulated, in-depth knowledge of the company and its products. It’s a HYBRID schedule after 90 days of training.

Please note: The training class for this role is scheduled to start on NOVEMBER 2nd!

WHAT YOU BRING : MINIMUM JOB QUALIFICATIONS

• High school diploma or GED required
• Previous customer service or sales experience a plus but not essential, however candidates definitely need to care about quality, service and helping people
• Ability to communicate clearly and effectively over the telephone with customer calls with emphasis on providing world class customer service
• Ability to learn about the value of natural supplementation to better support health and wellness combined with the desire and ability to educate others
• Ability to make decisions and exercise good judgment in a fast-paced structured environment
• The ability to comfortably apply consultative sales techniques
• Ability to provide strong customer service and problem solving skills and respond to inquiries with tact, diplomacy and patience
• Ability to interpret and comply with company and departmental policies and procedures. This includes the ability to meet and/or exceed established Call Center metrics.
• Must be a motivated self-starter who thrives in a team-oriented environment
• A good working knowledge of computers, to include strong data entry skills, ability to utilize word processing programs such as MS Word; along with the ability to navigate the Internet. Knowledge of Excel a plus.
• Ability to successfully complete ongoing training requirements
• Flexibility to work between the hours of 6:00am and 6:00pm and including at least one weekend day shift
• Must be willing to work overtime or on weekends, as the workload demands

WHAT YOU’LL DO : OTHER ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

• All Training Vitamin Specialists are expected to progress and develop toward the Vitamin Specialist Tier/position within 2 years of employment, this tier will also incorporate Omnichannel interactions as part of the associate’s day-to-day responsibility
• Educate customers on ingredients, features, benefits and use of company products
• Document customer inquiries and actions on tracking system and/or by completing logs
• Maintain confidentiality and sensitivity in all aspects of internal and external contacts
• Manage steady volume of calls on a daily basis and prioritize follow-through
• May generate written correspondence and process document requests
• Assist in identifying issues and trends to improve overall customer service and productivity
• Identify errors promptly and determine what corrective steps may be taken to resolve errors
• Responsible for all actions/responsibilities as described in company controlled documentation for this position
• Consistently creates opportunities to promote interest in ProCaps products and services
• Contributes to overall departmental productivity by utilizing ProCaps procedures and techniques to increase customer interest and utilization of entire ProCaps product line
• Perform other duties and responsibilities, as assigned

Work Environment

• Duties performed in a fast-paced, positive and rewarding Customer Care Center (Inbound and Outbound) environment

• We pride ourselves on maintaining a clean and organized environment, fostering a sense of pride and ownership in our space.

• Our culture is rich in diversity, quality, safety, fun, and respect, creating a vibrant and inclusive atmosphere.

• We are dedicated to professionalism and growth, continually striving to improve and excel in all we do.

• Duties are performed primarily in a smoke-free environment

PHYSICAL REQUIREMENTS

• Frequent sitting, standing, walking
• Able to lift up to 25 lbs.

WHAT WE OFFER:

ProCaps Laboratories provides:

• A competitive starting rate of $22/hr

• Performance-Based Bonus: Once fully trained and actively handling calls, you may be eligible to earn a bonus in addition to your hourly pay, based on established performance metrics.

• Eligible for a discretionary company-wide bonus

• Excellent Medical, Dental & Vision Insurance $0 when you qualify for the Wellness Program!

• Paid Time Off, Eight (8) Company Holidays

• 401k with 4.5% match

• 100% Company Life Coverage

• 100% Short Term Disability Coverage

• Gym Membership Fee Reimbursement

• Vitamin Allowance + Discounts

• Company-Funded HS ($1,600/year)

• Cash Reward Employee Referral Program

• Pet Insurance

Fantastic work environment that focuses on Safety, Quality, Community, and amazing people. We hire top talent and celebrate the ingenuity and tenacity of our team members and leaders!

APPLICATION DEADLINE

This position will remain open until filled. Applications will be reviewed on a rolling basis.