Training Vitamin Specialist (Call Center)

ProCaps Laboratories, Inc.; United States; Presencial; USD 25.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Starting pay $22/hr

Performance-based bonus

Health, dental & vision insurance

Paid Time Off

401k with match

Life insurance

Short-term disability

Gym membership reimbursement

Vitamin allowance

HS $1,600/year

Cash referral program

Pet Insurance

Descripción de la vacante

ProCaps Laboratories, Inc. is seeking a Training Vitamin Specialist to provide excellent customer service and sales support while promoting our vitamin products.

The role offers a hybrid schedule after 90 days of training and a path toward higher tier responsibilities, including omnichannel interactions. You will educate customers on ingredients, features and benefits, document inquiries, and help maintain quality and satisfaction in a fast-paced call center environment.

Formación

• High school diploma or GED is required.
• Customer service or sales experience is a plus but not required; focus on quality and helping customers.
• Clear telephone communication and world-class customer service.
• Ability to learn about natural supplementation and educate others.
• Decision making and good judgment in a fast-paced environment.
• Ability to apply consultative sales techniques.
• Strong customer service and problem-solving skills.
• Ability to meet and/or exceed Call Center metrics and comply with policies.
• Motivated self-starter who thrives in a team.
• Proficiency with MS Word; ability to navigate the Internet; Excel is a plus.
• Willingness to complete ongoing training and work weekends as needed.

Responsabilidades

• Educate customers on ingredients, features, benefits and use of company products.
• Document customer inquiries and actions on tracking system and logs.
• Maintain confidentiality and sensitivity in all contacts.
• Manage steady volume of calls daily and prioritize follow-through.
• Identify issues and trends to improve customer service and productivity.
• Promote ProCaps products and services.
• Perform other duties as assigned.

Conocimientos

Customer service

Sales experience

Telephone communication

Educating others

Decision making

Problem solving

Team player

Self-motivated

Adaptability

Educación

High school diploma or GED

Herramientas

MS Word

Excel

Internet navigation

Descripción del empleo

POSITION SUMMARY

As the TRAINING VITAMIN SPECIALIST, you’ll be responsible for providing excellent customer service and sales support with a commitment to customer satisfaction. Additional duties will be promoting company products and services effectively utilizing accumulated, in-depth knowledge of the company and its products. It’s a HYBRID schedule after 90 days of training.

***Please note: The training class for this role is scheduled to start on NOVEMBER 2nd!

Requirements

WHAT YOU BRING : MINIMUM JOB QUALIFICATIONS

• High school diploma or GED required
• Previous customer service or sales experience a plus but not essential, however candidates definitely need to care about quality, service and helping people
• Ability to communicate clearly and effectively over the telephone with customer calls with emphasis on providing world class customer service
• Ability to learn about the value of natural supplementation to better support health and wellness combined with the desire and ability to educate others
• Ability to make decisions and exercise good judgment in a fast-paced structured environment
• The ability to comfortably apply consultative sales techniques
• Ability to provide strong customer service and problem solving skills and respond to inquiries with tact, diplomacy and patience
• Ability to interpret and comply with company and departmental policies and procedures. This includes the ability to meet and/or exceed established Call Center metrics.
• Must be a motivated self-starter who thrives in a team-oriented environment
• A good working knowledge of computers, to include strong data entry skills, ability to utilize word processing programs such as MS Word; along with the ability to navigate the Internet. Knowledge of Excel a plus.
• Ability to successfully complete ongoing training requirements
• Flexibility to work between the hours of 6:00am and 6:00pm and including at least one weekend day shift
• Must be willing to work overtime or on weekends, as the workload demands

WHAT YOU'LL DO : OTHER ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

• All Training Vitamin Specialists are expected to progress and develop toward the Vitamin Specialist Tier/position within 2 years of employment, this tier will also incorporate Omnichannel interactions as part of the associate's day-to-day responsibility
• Educate customers on ingredients, features, benefits and use of company products
• Document customer inquiries and actions on tracking system and/or by completing logs
• Maintain confidentiality and sensitivity in all aspects of internal and external contacts
• Manage steady volume of calls on a daily basis and prioritize follow-through
• May generate written correspondence and process document requests
• Assist in identifying issues and trends to improve overall customer service and productivity
• Identify errors promptly and determine what corrective steps may be taken to resolve errors
• Responsible for all actions/responsibilities as described in company controlled documentation for this position
• Consistently creates opportunities to promote interest in ProCaps products and services
• Contributes to overall departmental productivity by utilizing ProCaps procedures and techniques to increase customer interest and utilization of entire ProCaps product line
• Perform other duties and responsibilities, as assigned

Work Environment

• Duties performed in a fast-paced, positive and rewarding Customer Care Center (Inbound and Outbound) environment
• We pride ourselves on maintaining a clean and organized environment, fostering a sense of pride and ownership in our space.
• Our culture is rich in diversity, quality, safety, fun, and respect, creating a vibrant and inclusive atmosphere.
• We are dedicated to professionalism and growth, continually striving to improve and excel in all we do.
• Duties are performed primarily in a smoke-free environment

PHYSICAL REQUIREMENTS

• Frequent sitting, standing, walking
• Able to lift up to 25 lbs.

Benefits

WHAT WE OFFER:

• ProCaps Laboratories provides:
• A competitive starting rate of $22/hr
• Performance-Based Bonus: Once fully trained and actively handling calls, you may be eligible to earn a bonus in addition to your hourly pay, based on established performance metrics.
• Eligible for a discretionary company-wide bonus
• Excellent Medical, Dental & Vision Insurance $0 *** when you qualify for the Wellness Program!
• Paid Time Off, Eight (8) Company Holidays
• 401k with 4.5% match
• 100% Company Life Coverage
• 100% Short Term Disability Coverage
• Gym Membership Fee Reimbursement
• Vitamin Allowance + Discounts
• Company-Funded HS ($1,600/year)
• Cash Reward Employee Referral Program
• Pet Insurance
• * Fantastic work environment that focuses on Safety, Quality, Community, and amazing people. We hire top talent and celebrate the ingenuity and tenacity of our team members and leaders!

APPLICATION DEADLINE

This position will remain open until filled. Applications will be reviewed on a rolling basis.